Over the years that I have been using their DVR camera system there were times that things went haywire. At times I was so frustrated that I wanted to try something else, but, May was always there for... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second TigerSecu DVR I had. First one lasted well over 10 years and stopped recording. Got a newer hybrid model and had many issues trying to figure it out and upgrade the firmware. After... See more
Company replied
We recently had a new DVR installed and were having connection issues. I emailed Tigersecu after hours and was pleasantly surprised to get an immediate response from Ian. He gave me some great advice... See more
Company replied
I was having difficulty updating my dvr for my system along with the time change. Ian & May were extremely helpful in resolving my issues. They sent me screen shots of what they needed on my system... See more
Company replied
Company details
Written by the company
Our family-owned small business is based in Lomita, California, and since 1996, we've been committed to producing high quality, affordable and easy-to-use security cameras and video surveillance systems designed to protect your home and keep your business secure. Our passion for quality and dedication to our customers set us apart. With TIGERSECU, you're not just buying a product, you're joining a family that values your security.
Contact info
25835 Narbonne Ave Suite 155, 90717, Lomita, United States
- 3233150396
- service@tigersecu.com
- www.tigersecu.com
4.7
Excellent
106 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Resolved issue quickly efficiently
Resolved issue quickly efficiently. Knowledgeable, friendly what more can I say? Thank you!
7 April 2026
Unprompted review
Reply from TIGERSECU
Hi Matk, thank you for your wonderful feedback! We're glad we could resolve your issue quickly and efficiently. Your kind words mean a lot to us 😊
Good Products, Great Support
I prefer to order directly from their website. I always get follow-ups from the team and any support requests are answered within hours. I've installed TigerSecu equipment in multiple locations and haven't had any issues. Prices are great for what being provided. Planning to use TigerSecu as my CCTV vendor for a the next few years.
8 March 2026
Unprompted review
Reply from TIGERSECU
Hi Ronin, thank you so much for your continued support and trust in TigerSecu! We're thrilled to hear you've had such a positive experience with our products and service across multiple locations. It means a lot to us that you plan to keep working with us in the years ahead—we truly appreciate it 😊
This is the second TigerSecu DVR I had
This is the second TigerSecu DVR I had. First one lasted well over 10 years and stopped recording. Got a newer hybrid model and had many issues trying to figure it out and upgrade the firmware. After many emails over the course of a week May and Ian got the firmware upgraded on it, and helped clarify a few things about what it can and can't do. It's now operational and next is fine tuning it.
31 March 2026
Unprompted review
Reply from TIGERSECU
Hi Ray, thank you for sharing your experience! We’re glad May and Ian were able to help get everything up and running. It’s great to hear your new system is now operational—feel free to reach out anytime as you fine-tune your setup!
A rapid knowledge response from support…
A rapid knowledge response from support fixed my problem with the Tigersecu CMS program. Their support is always amazing! Thanks
31 March 2026
Unprompted review
Reply from TIGERSECU
Hi Tony, thank you for the great feedback! We’re glad our team could quickly resolve your CMS issue. Your support means a lot to us—we’re always here to help!
Great experience
Great experience dealing with technical support. Very patient and knowledgeable. Highly recommended.
12 March 2026
Unprompted review
Reply from TIGERSECU
Hi Alex, thank you for the great feedback! We’re glad to hear our technical support team was patient and knowledgeable. We truly appreciate your recommendation!
Great customer service
Great customer service. Fast response and helpful advice to fix thing.
16 March 2026
Unprompted review
Reply from TIGERSECU
Hi Joe, thank you for your kind feedback! We’re glad our team could respond quickly and provide helpful guidance. We’re always here if you need anything!
Excellent customer support with existing system in a newly purchased home.
I bought a home with an existing Tigersecu DVR and 4 cameras. I had several problems figuring out the system and getting it running properly. I ended up needing two new power adapters and some help with configuration. The support team member I worked with (May) was outstanding! I chose to communicate via email and her responses and directions were very clear and accurate. This is a good company with highly trained staff. Many thanks.
13 March 2026
Unprompted review
Reply from TIGERSECU
Hi Paul, thank you for sharing your experience! We’re glad May was able to help you get everything set up smoothly in your new home. Your kind words mean a lot to us. If you need anything in the future, we’re always here to help!
Tiger customer forever.
I have been a Tiger customer for well. I'd say roughly 25, maybe 30 years. I've had nothing but great experiences. A great company with a good background in customer support. Their warranty is far supreme to anyone. They repaired my machine at no cost. What company does that Tiger Secure. I have referred and sent many people to their doorstep because I trust them. And they are trustworthy.
11 March 2026
Unprompted review
Reply from TIGERSECU
Hi Leo, thank you so much for your incredible support! We truly appreciate your trust and your referrals—it means a lot to us. We’re glad we could help and will continue doing our best to provide reliable products and service.
Top notch service
Excellent products and customer service! I've purchased two DVR boxes and just had my first technical error 5 years later. Support helped me get back up in no time (thank you May!). Turns out I just needed to update the firmware.
3 March 2026
Unprompted review
Reply from TIGERSECU
Hi Candice, thank you for the wonderful feedback! We're glad to hear your system has been running strong for years and that May was able to help you quickly resolve the issue. We truly appreciate your continued support!
great security system DVR and excellent…
great security system DVR and excellent customer service
26 February 2026
Unprompted review
Reply from TIGERSECU
Hi Mitch, thank you for the fantastic review! We're glad you're enjoying the DVR and our customer service. We truly appreciate your support!
I appreciate your service
I appreciate your support. Great customer service as well.
24 February 2026
Unprompted review
Reply from TIGERSECU
Hi Stallah, thank you for your kind words! We’re glad we could assist you and truly appreciate your support. If you ever need anything, we’re here to help!
Great customer service
Great customer service. Very polite, easy to work with and made sure any issues were resolved. Responded with a call back in a timely manner. Product works great also!
16 February 2026
Unprompted review
Reply from TIGERSECU
Hi Michael，thank you for the wonderful feedback! We’re glad our team could assist you promptly and make sure everything was resolved. It’s great to hear the product is working well too. We truly appreciate your support!
Did Not Honor The Warranty
Ordered a 16 channel DVR with a factory installed 4TB HDD and a 2 year warranty. After one year the HDD failed. Manufacturer would not honor the warranty and claimed the factory installed HDD only has a year warranty. Had to involve Amazon to settle the deceptive advertising on their website that offers a two year warranty with no exceptions stated. Update: The Amazon Warranty Support Team has reviewed all the documentation/evidence provided and supports my position. Amazon will refund the full purchase price. It appears, after the purchase was made, the seller decided to exclude certain factory furnished and installed internal components from the two year warranty advertised without reflecting this in their product advertising.
11 February 2026
Unprompted review
Reply from TIGERSECU
Hello Gerard, we’re sorry to hear about your experience and truly understand how frustrating a hard drive failure can be — especially when it happens sooner than expected.
Our DVR systems carry a two-year warranty on the recorder itself, while internal hard drives and certain accessories are covered under a one-year manufacturer warranty. We recognize that warranty structures can sometimes be misunderstood, and we appreciate the opportunity to clarify this for our customers.
Our goal has always been to provide transparent support policies and responsive service. We regret that this situation left you feeling otherwise. If there’s anything further we can review or assist with, we’re always open to continuing the conversation.
Thank you for your feedback — it helps us improve how we communicate with our customers.
great Tech supp people.
Tech supp. was very helpful, professional, knowledgeable and very attentive too.
thank you Tech support was a lady btw.
20 January 2026
Unprompted review
Reply from TIGERSECU
Hi JJ, thank you for the wonderful feedback! We're glad to hear our support team was helpful, professional, and attentive. We’ll be sure to pass your kind words along to her. We're always here if you need anything!
The person I talked to was very…great and knowledgeable and told me what I needed abs sent a site to purchase what I needed
The person I talked to was very knowledgeable and very helpful zi did was she said ordered what she said and worked great she was a joy to talk with Thanks for everything
4 February 2026
Unprompted review
Reply from TIGERSECU
Hi Steve, thank you for sharing your experience! We’re so glad to hear our support team was helpful and that everything worked perfectly after following her guidance. We truly appreciate your kind words and are always here if you need anything!
I was having trouble connecting my app…
I was having trouble connecting my app to the device, so I called Tigersecu's customer service phone number. May walked me through the process with patience and clarity. It was completed in minutes.
2 February 2026
Unprompted review
Reply from TIGERSECU
Hi Desiree, thank you for the great feedback! We’re happy to hear May was able to guide you through the setup quickly and clearly. We're always here if you need any further help!
Excellent quality and easy to set up…
Excellent quality and easy to set up and use. Highly recommended.
15 January 2026
Unprompted review
Reply from TIGERSECU
Hi Elliott, thank you for the great feedback! We're glad to hear the setup was easy and the quality met your expectations. We truly appreciate the recommendation!
We had a issues with our system
We had a issues with our system, contacted support and did troubleshooting, found faulty hard drive, support reached out to us and replaced the hard dive under warranty and no issues, easy and friendly support.
6 January 2026
Unprompted review
Reply from TIGERSECU
Hi Ernest, thank you for sharing your experience! We're glad our support team was able to quickly identify the hard drive issue and get a replacement to you under warranty. We're happy everything is working smoothly again—always here if you need us!
I had a ZOSi DVR like the TIGER SECU better.
I had a ZOSi DVR, and the software stopped working for accessing the DVR from a PC. I stayed in contact with their support for more than 6 months, and they never fixed the PC software. I ordered this TIGER SECU DVR, and it worked with my ZOSi cameras. The PC software worked at first, but after a Windows 11 update, it stopped working. I was able to use the web viewer until I got in touch with TIGERSECU support and received the updated software, and the PC software works again. They were responsive, but I was the one who was too busy to install it right away(the Web Client was still working). No complaints, and it was not expensive either. Two thumbs up!
20 November 2025
Unprompted review
Reply from TIGERSECU
Hi David, thank you for the great review! We’re glad to hear your cameras worked well with the TIGERSECU DVR and that the updated PC software resolved the issue after the Windows 11 update. We appreciate your patience and are happy to know everything is running smoothly again. Two thumbs up right back at you!
The company responds fast and…
The company responds fast and efficiently
13 January 2026
Unprompted review
Reply from TIGERSECU
Hi Jose, thank you for your kind feedback! We’re glad to hear you found our support fast and efficient. If you ever need further assistance, we’re always here to help.
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