This was my first purchase from Tilba Beauty and I couldn't be happier. Products were exactly as described and arrived quickly in my letterbox. And they sent some free goodies too, which were very app... See more
Company replied
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I’ve made multiple purchase from Tilba Beauty and every purchase experience has been fantastic. There support team is great too and very quick to personally reply if you have any questions. Highly Rec... See more
Company replied
Don't buy from them. They selling product with only 5 months expiry date and these information was not provided or even informed before they shipped out. Been trying to talk to them but unfortunately... See more
I ordered a product from Tilba Beauty that was unfortunately sent to the wrong state by the carrier for no apparent reason. I sent an email to Tilba and within a very short period of time I received a... See more
Company details
Written by the company
Tilba Beauty is an Australian online beauty store, selling leading health, wellness and beauty brands such as Amazonia, Celebrity Slim, Jurlique & Weleda
Contact info
115-121 South Centre Rd, 3045, Melbourne Airport, Australia
- info@tilbabeauty.com.au
- www.tilbabeauty.com.au
👍Easy to order and prompt delivery,very…
Easy to order and prompt delivery,very impressed.
28 January 2024
Wrong item was sent
Wrong item was sent, subsequently they did not reply to my emails. Very disappointing experience.
14 January 2024
I ordered 10 bags of Honey strow last…
I ordered 10 bags of Honey strow last year. I paid 15 $ extra for get delivery 2 a 4 business day. And i got delivery this year. only 3 bags im still waiting 7 bags ?
5 January 2024
Stay away from this website!
I placed an order on Tilba Beauty's website on 13 December 2022 and was extremely disappointed with my experience. I was informed at checkout that the order would arrive in 5 days, but after 2 weeks of waiting, I had still not received my shipment.
I attempted to reach out to the website multiple times via email, but received no response. When I finally called the number listed on the website, I was directed to a warehouse where the individuals were unable to assist me with my concerns.
It wasn't until I made several attempts to contact Tilba Beauty that my order was finally shipped, and it didn't arrive until 23 January 2023. This delay caused me a great deal of frustration and inconvenience.
Furthermore, the lack of communication and customer service was unacceptable. I was left feeling frustrated and unsatisfied with my experience.
I would not recommend Tilba Beauty to anyone due to their poor communication and unreliable shipping practices. It is important for companies to prioritize their customers and respond to their inquiries in a timely and professional manner. Tilba Beauty failed to do so in my case.
12 December 2022
Wrong product shipped
Wrong product was shipped and I tried repeatedly to rectify situation and a week and a half later still no contact
25 October 2022
Quick & easy to deal with.
Quick & easy to deal with.
Australian made, happy with that.
12 October 2022
Fast delivery
12 October 2022
Good products and quick turnaround time
7 October 2022
Never came
Wouldn’t send to PO Box. They contacted me to use another address. Item was returned as address was incorrect. Contacted them about the issue with no response. Opened a case with PayPal to have the charges refunded
11 September 2022
Reply from Tilba Beauty
Hi Shauna,
Apologises to hear of the issue with your order.
Currently Australia Post do not allow third party couriers to deliver to PO Boxes.
We do advise this at checkout when you enter your shipping address. "Address (PO Boxes not accepted)".
I can see our team reached out to you promptly to get an updated shipping address and we sent out the order very quickly after we received the updated shipping address from you.
I have reached out to you today to see if we can rectify the issue regarding the alternate address as it appears our courier Startrack have been unable to deliver to the alternate address you have provided, listing it as an incorrect address. We will follow up with them today as it appears the item is being returned to sender.
Thank you for your patience and understanding.
Warm Regards,
Grace
Tilba Beauty
Tilba Beauty: my experience.
I ordered a product from Tilba Beauty that was unfortunately sent to the wrong state by the carrier for no apparent reason. I sent an email to Tilba and within a very short period of time I received a written reply plus a telephone call and apology from the customer service manager who had followed up on my email with the carrier. She advised that a replacement product would be sent immediately which was confirmed later. I am impressed by the manner and speed with which the company responded and their willingness to rectify the issue that was not their fault.
7 September 2022
Reply from Tilba Beauty
Hi Richie,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Grace
Reply from Tilba Beauty
Hi Audrey,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Grace
Great company
Great company to deal with, very prompt with delivery and service. Thank you
25 July 2022
Reply from Tilba Beauty
Hi Trish,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Belinda
Reply from Tilba Beauty
Hi Sandra,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Grace
Reply from Tilba Beauty
Hi Michelle,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Grace
Reply from Tilba Beauty
Hi Huong,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Grace
Slow dispatch and slow delivery
Placed an order on 6 June. Only received an email saying it’s dispatched on 15 June. Still have not received it today. Super slow.
18 June 2022
Reply from Tilba Beauty
Hi Monica,
I can see your order with us was successfully delivered on the 21st of June.
I have requested a review from the shipping company, who have advised they had a staff shortage at the time of this order which caused a minor delay for pickup. We sent an email to you advising dispatch occurred on the 15th of June to keep you updated with your order.
The pick up issue is now been fully resolved and all orders are collected the next business day.
Your order prior to this and 2 subsequent orders have not been impacted and were successfully delivered within 2 business days as per our normal shipping times.
Hope this helps!
Tilba Beauty Team
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