Amazing service, but more importantly it's a great product. We weren't sure if it would be good quality however, our floor now looks amazing. Delivery as scheduled and we were constantly informed th... See more
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Review summary
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A great company that delivers on time with constant communication. Tiles are exactly as described and of excellent quality. Tiles arrived all intact too. Price was very good. Delivery cost... See more
I’m a disabled customer. When I mentioned this in the order they quickly emailed back to say they couldn’t guarantee the delivery company they used would be able to get the tiles to my front door (d... See more
Ordered the 1200 x 800 x 12mm tile backer boards for my bathroom.. Heavy duty great quality. Would definitely recommend in fact I am order some more to cover the floor surface as well as the walls... See more
Company details
- #25 of 39 best companies in Flooring contractor
- #43 of 106 best companies in Bathroom Renovator
- #61 of 122 best companies in Interior designer
- #60 of 139 best companies in Kitchen supply shop
About Tile Mountain
Written by the company
Welcome to Tile Mountain, the one-stop online shop for all your floor and wall tile needs. Founded with over 30 years of expertise in the tile industry, we've become one of the UK's most trusted tile retailers, offering an unrivalled range of high-quality tiles at competitive prices.
Our expansive collection is not just limited to tiles; it includes a diverse range of flooring options to cater to all your needs. From classic ceramics and modern porcelain to designer tiles, we also offer outdoor slabs, vinyl, and laminate flooring. Sourced directly from trusted manufacturers around the globe, we ensure that each product meets our rigorous standards for quality.
Customer experience is paramount to us at Tile Mountain. Utilising a low-cost operating model and an internal escalation process, our dedicated support team works tirelessly to offer you a seamless shopping experience. We understand that choosing the right tile is crucial, which is why we offer a free sample service that delivers cut samples right to your door.
Fast, reliable delivery is another cornerstone of our customer-focused ethos. We pride ourselves on offering prompt deliveries across the UK, enabling you to complete your projects on time.
Your feedback is invaluable. Feel free to browse through our customer reviews to get a sense of what you can expect from Tile Mountain. We appreciate both your positive comments and constructive criticisms.
Contact us for any inquiries. Our customer service team is available via email, phone, and live chat, offering multiple avenues for your convenience.
Thank you for considering Tile Mountain for your tiling needs. We invite you to become a part of our ever-growing community of satisfied customers.
Transform your space today with our stunning tile ranges. Visit our website to explore our offerings and don't forget to share your experience with us here on Trustpilot.
Tile Mountain
Written by the company
- Affordable Quality:
- Every tile is rigorously tested to meet our high standards. We sell our products at fantastic low prices and offer a free cut sample service to view the tiles before purchase. Visit our website to explore our full range.
- Customer-Centric:
- Committed to providing a seamless shopping experience. Our friendly customer service team is available to offer expert advice or quotations via online chat, emails, phone, WhatsApp, or social media.
- Fast UK Delivery:
- We offer free next-day delivery on orders over £299 to the majority of postcodes. We also have a number of showrooms around the country to collect from.
- Your Voice Drives Our Progress:
- We greatly value your feedback—be it positive or constructively critical. Our senior management team actively reviews all customer feedback as part of our ongoing commitment to excellence. Your insights play a crucial role in shaping our strategies, allowing us to continually move our business forward and better serve you.
Contact info
Connaught Street, ST6 5TQ, Stoke-on-Trent, United Kingdom
- 01782223822
- customer.service@tilemountain.co.uk
- www.tilemountain.co.uk
4.7
Excellent
41k reviews
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Great product and very speedy well…
Great product and very speedy well communicated delivery
17 June 2026
Great tiles but to sparkly
Great tiles but to sparkly . We have now found the right ones.
10 June 2026
Great Tiles
Easy ordering, quick delivery and the tiles look as good as they did online.
Very pleased and would use them again.
Thank you
17 June 2026
Delivery of a sample was great
Delivery of a sample was great, unfortunately the sample is not what we want. We are reviewing our requirments.
16 June 2026
Amazing people
Amazing people, amazing quality at an affordable price. Well worth a visit.
24 January 2026
Beautiful tiles and only a couple…
Beautiful tiles and only a couple broken in transit; I bought enough to cover this. Super fast delivery, very happy. Thanks
11 March 2026
Excellent Service
I had a fantastic experience with Tile mountain when purchasing tiles for my bathroom. The quality is excellent with a great selection of styles, colours and finishes to choose from. All staff were friendly one staff member Shayan helped me find the perfect tiles, he was patient, professional and genuinely happy to help. The finish result looks amazing and I’ve received so many compliments. I would definitely recommend them to anyone looking for high quality tiles and outstanding customer service.
20 May 2026
Unprompted review
Excellent Customer Service
I bought tiles for a house which is undergoing complete renovation and unoccupied, meaning I needed sufficient prior notification of the delivery time to be able to ensure someone was there to receive the tiles. Rabia Idrees in Customer Service was extremely helpful in ensuring that the carrier was advised of the circumstances so that the delivery was received at a convenient time. I was worried on ordering initially but Rabia's professional and understanding communications reassured me that it would work - and it did.
29 June 2026
Unprompted review
Helpful staff, good quality products…
Helpful staff in the shop suggesting ranges of tiles for an Edwardian bathroom. Easy to order samples although only possible to have 2 free samples. Swift next day delivery. Once I’d chosen the tiles it was easy to order through the shop, again really good customer service and there was extra discount because of the quantity of tiles ordered. Excelling service snd quality products.
9 June 2026
Brilliant sevice
8 October 2025
Fantastic range of tiles
Fantastic range of tiles . Knowledgeable and extremely helpfull staff . Would definitely recommend .
16 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Placed order online said the tiles were…
Placed order online said the tiles were in stock for delivery in 2-3 days. 48 hours later received an email to say out of stock and not available for delivery for approx another week. (1stJuly)Was assured that any change I would be notified of further delay. No communication further received. I went on to the website to check back in stock date for my product and noticed it said back in stock 10th July! I called to confirm if this was correct and it was. Lack of promised communication about delays! Cancelled order, very disappointing.
14 June 2026
Reply from Tile Mountain
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience with an out-of-stock item. This is not the level of service we aim to provide, and we understand how disappointing this must have been.
We have raised your feedback internally and will use it as an opportunity to review and improve our processes to help prevent this from happening again. Thank you for bringing this to our attention.
Kind regards,
The Tile Mountain Team.
Good delivery and quality of tiles
16 June 2026
Damages sorted swiftly
Easy to order, samples arrived on time and delivery of LVT arrived on time. We did have two packs damaged however it was dealt with swiftly and fast by Seemab. Damages happen all it matters how you deal with it! I would highly recommend and will use them again.
30 June 2026
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish at Tile Mountain. A vast range of product and great customer service throughout. Looking forward to returning.
17 April 2026
Absolutely loved the tile sample will…
Absolutely loved the tile sample will definitely be ordering them when I’m ready
8 June 2026
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