Timarco.com Reviews 

11,503
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Extremely comprehensive online shop that gives access to great quality brands not otherwise easily available in the UK. The customer service team is first rate and helped to resolve quickly an error I... See more

Rated 1 out of 5 stars

Unfortunately it took a fortnight for my order to be delivered. A number of emails over the last week or so notifying me that the parcel is on its way but no delivery till 13/10/26. It’s a shame as a... See more

Rated 5 out of 5 stars

I was shopping online for underwear for my husband and found Timarco. This company has an amazing range of quality men's and women's garments, with good deals as well. Customer support is great - I ma... See more

Rated 5 out of 5 stars

Royal Mail lost my initial order and Timarco contacted me before I even knew there was an issue, they let me know that my order had gone missing and that they'd already sent out a replacement order. W... See more

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(11,503)

869 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The knickers are soft thin and stretchy and don't ride up the legs…

The ordering process was easy but it was difficult to tell that my payment had been taken as it appeared small at the top of the page so I clicked again and this meant I had done a second order by accident. However I emailed straight away to inform the company and they had noticed themselves and refunded the second payment asap.
The pants came in eco friendly packaging quite promptly and I am pleased with the fit and sizing. They are long legged knickers for the warm weather, nice thin soft cotton that doesn't ride up on the legs and are not too tight.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

Over and above!

The underwear that I ordered was well-priced and it arrived very quickly. Last year I ordered similar goods and there was a delay so I asked that they should not be despatched whilst I was on holiday. Timarco did just that and then they arrived safely when I returned. Well done.

8 July 2025
Unprompted review
Rated 3 out of 5 stars

Not very comfortable

Fairly easy ordering, reasonable delivery time. Product seems uncomfortable at the moment. It does the job in terms of support but it feels too tight on my shoulders and there's no further adjustment on the straps from what I can see. I can only wear it for about 2 hours and as a gym instructor I need to wear it all day

1 July 2025
Unprompted review
Timarco.com logo

Reply from Timarco.com

Hi Pauline,

Thank you for sharing your experience. We’re sorry to hear that the product doesn’t feel comfortable to wear for longer periods.

If it feels too tight or doesn’t fit as expected, you are always welcome to return it to us within 60 days from when your order was shipped. We’ll be happy to help you find a more suitable alternative if you’d like.

Kind regards
Timarco Team

Rated 5 out of 5 stars

The product is fine

The product is fine, and I managed to install it on the roof in about three hours.
My only criticism is the roller. Come on guys, a 4 inch roller is taking the pxxx!
So I used my old trusted one, which is now in the bin!

29 June 2025
Unprompted review
Rated 1 out of 5 stars

Order No 4029306

Order No. 4029306 paid £35.99 by PayPal.
Never received my order.

9 June 2025
Unprompted review
Timarco.com logo

Reply from Timarco.com

Hello,

We sincerely apologize for the inconvenience. Your original order went astray during delivery, and we have sent a replacement order to you. We truly appreciate your feedback, as it helps us improve our service.

Kind regards,
Timarco team

Rated 1 out of 5 stars

Horrendous experience

My order went missing 12 days ago and all I have received are unhelpful, useless emails letting me know that the woeful support staff at this company are looking into tracing my order. The order was sent by Royal Mail 24. I have asked for a refund, but have not received one to date. Will never use this company again. Their customer support people just waste your time.
Update 12.6.25: Have not heard from Timarco directly myself today even though some abstract form of apology was posted by them on the Trustpilot site. How do Timarco know who I am in order to put things right? My review mentioned no order number or other details. I have zero faith in this shambolic company. Please refund me for my order, as requested several times now.

30 May 2025
Unprompted review
Timarco.com logo

Reply from Timarco.com

Dear customer,

We sincerely apologise for the inconvenience and frustration caused, and we’re truly sorry that we have not been able to provide more concrete information regarding your order until now.

We can now confirm that your shipment has been located and handed over to Royal Mail. The tracking link will update within the next 24 hours.

We hope that the items arrive promptly and meet your expectations. Should you choose to shop with us again in the future, we would be grateful for the opportunity to give you a much better experience.

Thank you for your patience.

Kind regards,
Timarco Team

Rated 5 out of 5 stars

Excellent shopping experience

The products are exactly as they describe, items sold are high end quality; information is given for each step of the order. Items take approx. 7 days to arrive to the UK.
I have used this site twice, and have been extremely happy.

18 May 2025
Unprompted review
Rated 2 out of 5 stars

Returns cost money

When I ordered underwear I paid for postage, but was very surprised to be charged for the return. One of the two items was too small, so I returned it straight away registering the return and using a prepaid Timarco returns label. When I received my refund, £3.99 for return postage was deducted. This made the single item that I kept very expensive as postage costs added an additional £7.98. I normally expect returns to be free with a prepaid returns label, so this was an expensive mistake.

24 April 2025
Unprompted review
Timarco.com logo

Reply from Timarco.com

Hi Maureen,

We’re sorry to hear about your experience and understand that the return cost was disappointing.
If you wish to order from us again in the future, you can register any returns through our return portal, which offers free return shipping.

Please don’t hesitate to contact us on support@timarco.co.uk if you have any further questions.

Kind regards,
Timarco Team

Rated 5 out of 5 stars

Always reliable

Always reliable, correct sizing and speedy delivery

11 April 2025
Unprompted review
Timarco.com logo

Reply from Timarco.com

Hello Denise,

Thank you so much for your kind words!
We truly appreciate you as a customer and are grateful that you took the time to share your experience with us.

Kind regards,
Timarco Team

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