Contacted Timberwise regarding wet rot to timber floor joist causing floor to drop in my 2 bed terrace house. Spoke to Kerri who was very helpful and gave all details. Surveyor Mark Quinn arrived at a... See more
Company replied
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Review summary
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Reviews shaping this summary
Keith Wilcox (Yeovil Branch) came to my house this morning to identify if I had a woodworm problem in my front of house windows and frames. I was relived to find I have not got an infestation problem... See more
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We engaged Timberwise to apply a woodworm treatment in our loft. The communication and service was excellent throughout. The contract manager Mark gave us very clear and detailed information prior... See more
Company replied
Felt supported throughout the process. Jack visited multiple properties with us before we purchased and it always felt like he was on our team. He clearly explained what he saw in a way that we unders... See more
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Company details
Written by the company
Timberwise is the UK’s largest privately owned, family run, Property Care Company and that is something we are hugely proud to say. Our service offering spans nationwide with Timberwise branches across the country. Not only does this mean we can offer a quality services we are proud of to every home in England, but it also means we have critical local knowledge no matter where you live. Our professional experience has been gained over 50 years and is backed up by long term guarantees. We provide Property Care and Preservation services for both domestic and commercial properties so no matter what the scale of the issue may be, our experts have the knowledge and skills to make your property great again. Our services include, Basement Waterproofing, Dry Rot, Wet Rot, Damp and Woodworm amongst many more. Your property is likely to be the largest single investment you will ever make and with Timberwise you will have the peace of mind that professional excellence comes as standard. You can trust Timberwise to provide you with the ideal solution for all your property preservation needs.
Contact info
1 Drake Mews, CW9 7XF, Northwich, United Kingdom
- 0800 99 11 00
- hq@timberwise.co.uk
- www.timberwise.co.uk
4.6
Excellent
326 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Highly Recommend - Trustworthy and Reliable
We dealt with Timberwise for the first time recently for clients we are selling a property for which had a suspected issue with dry rot. Jack Cowan came out initially really quickly, met me at the property and took great care in explaining his findings and was very thorough in his survey of the property. Jack confirmed there was no dry rot and a much less serious issue was in fact the cause, saving the client a lot of money and stress. The client went ahead with the works and the technician Ricky came out and carried out the works, leaving the property clean and tidy, with particular care to match the original feature skirting boards perfectly. I would highly recommend Timberwise and will be my first port of call in the future.
19 February 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed and thoughtful review.
We are really pleased to hear that Jack was able to attend promptly, carry out a thorough survey, and clearly explain his findings. Identifying that the issue was not dry rot and providing accurate, honest advice is exactly the approach we aim to deliver, so it is great to know this saved your client unnecessary stress and expense.
We are also delighted that Ricky completed the remedial works to a high standard and took care to leave the property clean and tidy, particularly with the attention given to matching the original feature skirting boards.
Thank you for your recommendation and for placing your trust in Timberwise. We truly appreciate your support and look forward to working with you again in the future.
I had no idea what to expect
I had no idea what to expect. Simon was polite and amenable. He was diligent in covering every part of my flooring from the front door to the loft area. He was quiet and explanatory where he needed to be. Altogether an effortless morning for me and cleaned up the floor covering and went like he had not been here. More tradesman like him needed!
3 February 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a thoughtful review.
We are really pleased to hear that Szymon made the visit straightforward and stress free for you. It is great to know that he was polite and diligent in inspecting everything thoroughly, while also taking the time to explain things clearly when needed.
We are also glad that he left everything clean and tidy afterwards. Your kind comments are very much appreciated and will be passed on to Szymon.
Everyone very professional
Really difficult to find a firm in the SW to deal with damp issues.
Timberwise was recommended by a friend.
From start to finish everyone was very professional from Mark, the surveyor to Jason, who undertook the work.
Everything left tidy and clean.
11 February 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave your review Jane.
We are pleased to hear that Timberwise was recommended to you and that your experience from start to finish was a professional one. It is great to know that Mark carried out a thorough survey and that Jason completed the work to a high standard, leaving everything tidy and clean afterwards.
Your feedback is very much appreciated. Thank you for choosing Timberwise.
Great service
Just received a call from Dan who is covering your Barry area after going around to my property to give me a survey and I couldn't have been more grateful for the honest truthful advice that he gave me. It's very easy to tell a customer that something needs to be done to gain finance however he was honest in his opinion that the potential work I thought needed doing actually doesn't saving me £££ What a great company and a great employee it's refreshing to see such honesty!
11 February 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to share your experience.
We are delighted to hear that Dan provided honest and straightforward advice following his visit to your property in the Barry area. Recommending work only when it is genuinely needed is something we strongly believe in, so it is great to know that his integrity and professionalism stood out to you.
Your comments mean a great deal to us and will be passed on to Dan. Thank you for recognising his honesty and for your kind words about the company.
Arranged a survey through Rachel
Arranged a survey through Rachel, and found her to be really helpful and friendly. Booking was straightforward and Rachel even called later that week to offer an earlier date which we accepted. Mark the surveyor rang on the due day to advise he was running late which I found to be really considerate. He arrived and all I can say is that he was really informative helpful and Friendly. Totally understood our concerns and advised us on the best cause of action and under no obligation whatsoever. We would highly recommend Timberwise for the service and professionalism .
11 February 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave such a detailed review Colin.
We are pleased to hear that Rachel was helpful and friendly when arranging your survey, and that the booking process was straightforward. It is great to know she was proactive in offering an earlier appointment as well.
We are also glad that Mark kept you informed on the day and that you found him informative, understanding, and professional during the visit. Providing clear advice without any pressure is something we value highly.
Thank you for your recommendation. Your feedback is very much appreciated.
Excellent service from the Oxford…
Excellent service from the Oxford office on our cottage. Very helpful, strong expertise, reasonable quote and the standard of work was of the highest quality. We would recommend Timberwise based on our first experience with them.
30 January 2026
Unprompted review
Reply from Timberwise
Thank you for your feedback.
We are pleased to hear that you received excellent service from the Oxford office and that you found the team helpful, knowledgeable, and competitively priced. It is great to know that the standard of work met such a high level and that your first experience with Timberwise was a positive one.
Thank you for your recommendation, it is very much appreciated.
My experience was not a happy one
My experience was not a happy one . Firstly they refused to carry out the work on the agreed date ( possible asbestos in floor adhesive ) something that should have been raised in thelr initial report . Secondly they cancelled the next agreed time with no justifiable explanation Thirdly they reneged on their offer of paying for a survey . Why sign a 15 paragraph contract that’s in Timberwise’s favour? Just use a local contractor like I did with no big upfront payment and local service . They only visited site once . Their operative was unable to converse effectively with their surveyor on mobile and was not able to converse fully with myself which was unfair to their employee ( on his own) and to me as the customer .
10 November 2025
Unprompted review
Reply from Timberwise
We’re genuinely sorry to hear that this experience left you feeling disappointed. That’s never the outcome we want for any customer.
When our technician attended as planned, a potential asbestos-containing material was identified beneath the parquet flooring. For everyone’s safety, the works were paused so that independent testing could be carried out. This is standard practice where there is any risk, and although we appreciate the inconvenience this caused, we believe it was the responsible course of action. The subsequent test confirmed the area was clear.
Unfortunately, when we returned to site and during later conversations, our team were subjected to behaviour that we felt was unacceptable. As a company, we have a duty of care to our staff, and on that basis we made the decision not to proceed further with the works. All monies paid to Timberwise for the treatment were refunded in full. The only cost not refunded was the third-party asbestos testing fee, which covered an external service already carried out.
We understand your frustration and respect your decision to use an alternative contractor. We’re sorry things didn’t work out on this occasion, and we do wish you all the best with the completed works.
Contacted Timberwise after seeing an ad…
Contacted Timberwise after seeing an ad online and they were prompt in dealing with my enquiry and arranging a surveyor to come to my property.
Forrest was on time, courteous and very helpful giving advice where necessary.
Overall can’t fault Timberwise for their time and efforts, would recommend!!
8 January 2026
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave your review Callum.
We are pleased to hear that your enquiry was dealt with promptly and that the survey was arranged quickly. It is great to know that Forrest arrived on time, was courteous, and provided helpful advice where needed.
Thank you for your recommendation and for choosing Timberwise, it is very much appreciated.
Damp control summer 2024
Ignored the fact that i really needed lime plaster to allow stone walls to breathe.
They just wanted to tank everything as well as no advice on electrolysis that i was contemplating. Further advice from builder did not advise it.
Nearly £20k! Did not go ahead
10 January 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to share your experience David.
We are sorry to hear that the advice you received did not align with what you felt was right for your property, particularly given the importance of breathability in stone walls. We understand how frustrating it can be when you are exploring different options and do not feel fully supported in those considerations.
We aim to provide recommendations based on our survey findings and professional judgement, but we appreciate that every property and situation is unique, and that homeowners may wish to explore alternative approaches or seek further opinions. We are sorry that on this occasion we did not meet your expectations.
If you would like to discuss this further or would welcome a review of the advice that was given, we would be happy to do so. Your feedback is valuable and helps us improve how we support our customers.
Illegal works suggested- avoid at all costs
DO NOT USE THIS COMPANY-
We were in the process of buying a grade 2 listed property, after having a level 3 home buyers report, our mortgage provider also required we have another survey, from a PCA approved company, (not that this means anything when buying an old home) and we were fooled by the good reviews Timberwise had.
Timberwise suggested a £33k plastic damp membrane around the inside of the cob house, (a material that needs to breathe) so this work would eventually destroy the fabrications of the house in question, as well as the adjoining property.
When we questioned Timberwise on how/why this suggested, their response contradicted itself several times over, claiming the damp was coming from the outside but all work needed to be completed on the inside, pushing the damp next door / further up the property, when I asked if this would make more problems in the future I had no response.
The work suggested was illegal to be completed on a listed property because of how invasive/destructive it was, anyone with even a small amount of knowledge on old properties/cob homes should know this.
I am in the process of creating a formal complaint as these suggestions should NOT be made on a historical property, I thought surveyors would care more about the integrity of a home, but this is not the case, they just want to implement 'modern' solutions at an inflated cost.
I should also add that even raising a formal complaint has been difficult!
If I could give 0 stars I would.
1 September 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to leave your review Heather. We are sorry to hear that you were dissatisfied with your experience and understand why recommendations relating to a listed and traditionally constructed property would raise concerns.
Following your review, we carried out a full internal review of the survey, specification and correspondence. The cavity drain membrane system referenced is a well-established and widely used solution and is not unlawful for use within Grade I or Grade II listed buildings. Subject to the appropriate permissions being obtained, this system has been successfully specified on numerous listed and historic properties across the UK, including buildings of national significance and properties of cob construction.
All recommendations provided by Timberwise are based on the observations made at the time of inspection, industry-recognised methods and long-standing experience working with non-standard and heritage buildings. Our reports also clearly explain the requirement for listed building consent where applicable and outline the client’s responsibility to obtain approval prior to any works being undertaken. We routinely engage with conservation officers and local authorities to discuss and, where necessary, adapt proposed specifications.
We appreciate that you ultimately decided not to proceed and regret that the recommendations did not meet your expectations. While we stand by the professional advice given, we have offered a refund of the survey fee as a gesture of goodwill.
We take all feedback seriously and remain committed to providing considered, appropriate advice for historic and listed properties.
Exceptional Service from Initial Contact Through to Completion
Exceptional Service from Initial Contact Through to Completion.
I cannot recommend Timberwise highly enough. From first engagement through to job completion and aftercare, they have been outstanding. This is a company that genuinely delivers on its promises to the highest standard. They operate professionally, go above and beyond to help, care deeply about the value they provide, and consistently exceed expectations.
Expert Survey and Support
My surveyor, Dennis Desmond, was exemplary. He was clear, knowledgeable, and incredibly patient, taking the time to help me understand what had happened, why it had occurred, and precisely what needed to be done to resolve the issue. Dennis went far beyond his remit to support me in navigating insurance matters, helping me understand both my responsibilities and those of the insurers. Throughout, he acted with complete integrity and professionalism.
Outstanding Workmanship
The team that carried out the work, led by Brian Hicks, arrived punctually and conducted themselves professionally and courteously. They were mindful of our neighbours and completed the job on time, within budget, and to an exceptionally high standard—with no unexpected additions or hidden costs.
Seamless Administration
The booking process with Connie Copsey, Jackie Lendon, and Debbie Nisbet was effortless. They over-communicated in the best possible way, were consistently clear, followed up promptly, and were an absolute delight to work with.
Final Recommendation
If you're looking for a knowledgeable company that acts with integrity, makes your life easy, and delivers work to the highest standard, Timberwise is the team you need. I wouldn't hesitate to use them again or recommend them to others.
4 December 2025
Unprompted review
Reply from Timberwise
Thank you for sharing such an exceptional and detailed review. We’re delighted to hear how positive your experience was from the very first contact right through to completion and aftercare.
It’s wonderful to know that Dennis provided such clear, patient and knowledgeable guidance, especially around navigating insurance matters, something that can often feel overwhelming. His integrity and support are exactly what we aim to offer, and your comments will mean a great deal to him.
We’re also thrilled that Brian and the team delivered work to the high standard you describe, carrying out the job professionally, courteously and exactly as quoted. And your kind words about Connie, Jackie and Debbie capture the care they put into making the process smooth and stress-free for our customers.
Thank you again for such a thoughtful recommendation. We’re proud to have earned your trust and look forward to supporting you whenever you need us in the future.
Timberwise
Timberwise, thank you for restoring my faith in honesty and straight talking from an established company that totally deserves a great review.
Ian Hopkins, a very knowledgeable and experienced surveyor, totally recommend - doesn’t make you feel stupid for asking the questions and helps to dampen the fear we all have when it’s our home, thank you
5 December 2025
Unprompted review
Reply from Timberwise
Thank you for review Lesley. We’re really pleased to hear that Ian was able to give you clear, honest advice and put your mind at ease during what can often feel like a worrying situation. It’s great to know his experience and straight-forward approach helped restore your confidence and made you feel comfortable asking questions.
We truly appreciate your kind words and your recommendation, thank you for taking the time to share your experience.
Contacted Timberwise regarding wet rot…
Contacted Timberwise regarding wet rot to timber floor joist causing floor to drop in my 2 bed terrace house. Spoke to Kerri who was very helpful and gave all details. Surveyor Mark Quinn arrived at agreed time and was very professional. Gave great advice regarding problem and how I could deal with it myself. Because no report was needed and no work carried out there was no fee including no call out fee. Thanks Mark and Timberwise for fantastic service. I will definitely recommend and use again.
25 November 2025
Unprompted review
Reply from Timberwise
Thank you for sharing your experience Anthony. We’re really pleased to hear that Kerri was helpful from the outset and that Mark provided clear, professional advice when assessing the wet rot issue in your terrace house. It’s great to know he was able to reassure you and explain how the problem could be resolved without unnecessary cost — exactly the kind of honesty we aim for.
We appreciate your recommendation and look forward to helping again if you ever need us in the future.
Quality, respect and genuine people
Felt supported throughout the process. Jack visited multiple properties with us before we purchased and it always felt like he was on our team. He clearly explained what he saw in a way that we understood (even for elements that didn’t require Timberwise work). The team that then came to carry out our required works (Ricky and Stuart) were incredibly lovely and respectful. They left the house spotless and cleared up every day, even though they were coming back the next morning. The work was also excellent, we can’t fault any part of our experience.
10 November 2025
Unprompted review
Reply from Timberwise
Thank you for leaving a review Natalie. We’re really pleased to hear that Jack supported you through the buying process and gave clear, honest guidance - even on issues that didn’t require Timberwise’s involvement. It’s great to know that his approach helped you feel confident and informed every step of the way.
We’re also delighted that Ricky and Stuart made such a positive impression when carrying out the work. Their care, respect and attention to detail - from the quality of the job to leaving everything spotless each day - is exactly what we hope every customer experiences.
We truly appreciate your kind words and are glad the whole process felt supportive from start to finish.
Very impressed
Friendly, helpful and very knowledgeable Damp & Timber report carried out by Marc Manton. Thanks!
23 October 2025
Unprompted review
Reply from Timberwise
Thank you for your review Tristan. We’re really pleased to hear that Marc provided a friendly, helpful and knowledgeable Damp & Timber report. We’ll be sure to pass on your thanks to him.
Very happy with the work by Timberwise
Very happy with the work by Timberwise. Work was to address penetrating damp though my dining room wall. Quote was competitive. They were very flexible arranging the work around building work being done by another company, liaising this company when necessary. Technician, Kevin, was polite and friendly, completing the work to a good standard. Used plenty of floor coverings and kept the place clean and tidy. Wouldn't hesitate to recommend.
12 November 2025
Unprompted review
Reply from Timberwise
Thank you for your review. We’re really pleased to hear that the work to address the penetrating damp in your dining room went smoothly and that the team were able to coordinate around your other building work. It’s great to know Kevin was polite, friendly and completed everything to a high standard while keeping your home clean and well protected. We really appreciate your recommendation.
Richard was very helpful dealing with…
Richard was very helpful dealing with woodworm in the garage roof in Porthcawl. Efficient and informative. I would recommend the service.
5 November 2025
Unprompted review
Reply from Timberwise
Thanks for taking the time to leave a review Dan and the great feedback about Richard - much appreciated.
Professional, considerate & helpful
Dealing with all the staff, whether the office staff or those carrying out the repair work has been good. All polite and helpful. In particular we would like to mention Adrian who carried out the damp proofing, replacement of rotten joists and necessary removal and reapplication of plaster, etc. Throughout his time at our house Adrian was punctual and started work straight away. We also felt that he took great pride in his work and also took great care to keep all mess to a minimum and ensured those areas not involved in the work were well protected from the inevitable dust and dirt. During the course of carrying out the work originally quoted it was found that further work was necessary. The reason was not only fully explained but also we could see why it was necessary when the timbers were exposed. It was clearly a shock financially but having seen how the work had been carried out up to that point, almost totally by Adrian, we decided to stay with Timberwise as the work carried out up to then gave us confidence that the extra work would be carried out professionally and timeously and we were not disappointed in that regard. We would have no hesitation in recommending this firm.
27 October 2025
Unprompted review
Reply from Timberwise
Thank you for taking the time to share such a detailed review Lesley. We’re delighted to hear that your experience with Timberwise has been positive from start to finish and that both our office team and on-site staff were polite and helpful throughout.
It’s especially great to know that Adrian’s professionalism, care and pride in his work made such a difference - from keeping disruption to a minimum to explaining everything clearly as the job progressed. We’re glad his approach gave you confidence to continue with the additional work and that you were happy with the outcome.
We’ll be sure to share your feedback with Adrian and the rest of the team.
New wall
Johnie came to sort a wall out for us.He sorted it kept everything clean and free from dust etc.plastered it , now got a nice straight wall.
Many thanks
8 October 2025
Unprompted review
Reply from Timberwise
Thanks for taking the time to leave a review Tina - much appreciated.
Timberwise were marvellous
Timberwise were marvellous. They provided us with a comprehensive survey, explained their process, were flexible in fitting in around our preparation work and completed the treatment whilst we were away. Jason spoke to us whilst we were prepping the loft to confirm what he needed access to and whilst at the cottage he contacted us daily advising of his progress.
7 October 2025
Unprompted review
Reply from Timberwise
Thank you for your feedback. We’re delighted to hear that you found the whole process with Timberwise so smooth and well communicated. It’s great to know Jason kept you informed throughout and that the team were flexible in working around your preparations. We’re pleased everything went to plan and really appreciate you taking the time to share your experience.
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