Timberwise Reviews 

The response by Timberwise to my review, once again highlights everything I have said. A lot of slick words, but no substance behind them, no offer of reasonable compensation! Just a corporate fob off. Customers deserve better.

If you have a problem, Timberwise are a nightmare to deal with!

After treating some timbers in my loft, they clearly had an accident. I pointed out the staining to my kitchen flooring, before the technicians left my property.

I suggested to the company they send a technician to test my flooring, I didn't even receive a response.

I went to the regional sales manager. He was very charming on the phone, and apologetic, agreeing that my flooring should have been protected, which it was not. He then had the gall to offer me a £50 good will gesture.

Finally I took the matter to the C.E.O. He sent me the most ridiculous response. Rambling on about one of the technicians 25 years of wonderful service, this was not the issue! Absolutely nothing I said was addressed, including the fact that it would have been spatially impossible, for all of the equipment brought to my property, for the treatment, to have fitted into the small wet room, where access could be gained to the timbers! I sent photographs and measurements, this too was ignored. All of them denied any responsibility.

Following a visit from Steve, the timber surveyor, who reassured us that evidence of woodworm in our old house was historical, we decided to go ahead with treatment for an infestation in our outbuildings. Matt and Matty came to do the spray treatment and were polite and helpful. They explained the procedure and left the buildings tidy. Would recommend.

Very fast, efficient and friendly service. Could not have been easier. Ella Munroe was particularly helpful.

After an appalling level 3 survey from our buyer indicating damp throughout the property I contacted Timerwise. Steve Iddon was sent out within 48hrs to complete a full damp survey. Steve was professional, thorough and honest .. and more importantly reassured me the house didn’t have rising damp as previously suggested. The report was sent over the following working day. Excellent, professional and fast service.

Donald was professional and thorough. Would definitely recommend.

Dean did a brilliant job on the wood repairs for five weathered windows on the front of our house, which is in a conservation area, needing sensitive treatment .
He showed a real pride in the work and the end result is great.
Simon and Fionnuala

Dean Foster visited, me thinking I had a damp problem. His knowledge and professionalism and confidence is so reassuring. It didn't take him long to advise it was a condensation problem and advised how I can deal with it. Commented on a couple of other possible problems I thought was present reassuring me all ok.

This was the third time I had dealt with Timberwise and Dean Foster. Previously rising Damp was found and professional, competent staff attended and resolved the issue after Dean's survey. Any follow up questions are dealt with speedily and efficiently. I'm really impressed with Timberwise and Dean for constant honest, easy to access great practice.

Thank you Dean, great service.

Excellent help and advice from Mike Thomas. Highly recommend.

Forrest from Timberwise completed a damp and timber review for an old bungalow in North Edinburgh. He was thorough and very efficient. Most importantly, he was able to answer my technical, and not very easy, questions in a comprehensive manner. I shall mention that I have property related expertise and, in the past, I have required repeatedly a similar service! Overall, Forrest went the extra mile to ensure that he provided a meaningful service. I found him very helpful, experienced and passionate about his job. It is really a pleasure dealing with professionals of high standards, whom don’t simply go through the motions, rushing from one job to the other, but instead they take every step to be helpful and informative! Forest is one of them. I would definitely recommend him and the company without hesitation!

Tim was fantastic
A detailed review of my mum’s house.
Identifying the problems and coming up with solutions.

We had Mark and Jimmy arrive to do the damp works on my property. I was genuinely impressed to have 2 such dedicated professionals complete the work. It was hard work but they carried out their duties without complaint.

All credit to Keith, their boss. Great company, Keith. I will pass your name around.

I had Timberwise do the damp survey in the property i was about to purchase, the report come back with no damp, when i moved in to the property within 1-2 months started seeing damp patches across the ground floor, they have rescheduled appointments months apart and still no visit, i contacted them again today only to find they haven't rescheduled it.
absolute nightmare, i wouldn't of bought the property with damp present as the cost will be excessive to repair, i now have 4 small children staying in a damp property. use another company the service is very poor, if i could rate less than 1 star i would.

Timberwise visited the property approximately 6 weeks after to view the damp, then stated they only check for rising damp, said they would speak with there managers and phone me back Monday with an answer, it’s now Thursday and no contact from them, don’t give these guys business as your not getting the correct service they say they offer

Charlotte from timberwise provided a very detailed survey report of the property I was hoping to purchase.
When a problem occurred with the lender Charlotte went over and above to help rectify the issue.
I genuinely don’t know what I’d have done without charlottes help and assistance.
I would definitely use timberwise again as they really care about their clients.

Timberwise helped us through an extraordinarily complex shared repair project, when dry rot was discovered in our tenement building.

I arranged several survey visits from various companies, and Forrest Hamilton from Timberwise stood out in several respects. He was amongst the first to respond, and arranged a timely site visit which gave what proved to be an accurate initial prognosis. He expressed bad news with clarity and sensitivity. He continued to be by far the best communicator, replying to all questions promptly, and reaching out to keep the project on track during various delays coordinating other contractors.

He gave invaluable advice on what actions would be required by which agencies, which allowed me to rally all affected proprietors and get them to join in with a coordinated plan.

What could've been a financially ruinous nightmare became more manageable with Timberwise' help. Ultimately we were able to contain and remove the outbreak, and splitting costs between all owners fairly allowed us to get everything done in time to prevent a catastrophic outcome.

Timberwise also showed patience and understanding with some delays we had in coordinating payments, maintaining an appropriate and professional level of contact.

In the nicest way I hope to never need them again, but if I do, they'll be the first company I call.

A really good professional service from Timberwise. I am in the process of selling my house and needed a Woodworm Treatment ASAP. The Timberwise team really pulled out the stops. A special thanks to Leah, Anouska, Robbie and Mark who worked tirelessly to complete the work.

A group of Trustees own an old Methodist Chapel on behalf of the village Youth Club. The roof timbers date back to the early 1800s and have woodworm. Timberwise sent Mike Thomas to come and survey the problem and give us a quote. He was exceptionally thorough and looked very carefully at some cracks in the timbers as to whether these needed extra repair. He consulted with specialist colleagues and then returned with them for a further inspection. Luckily it was decided that they were all safe and all we needed was the woodworm treatment. The quote was a little higher than a local firm but we will go with Timberwise as we felt the professionalism they have shown means extra peace of mind that we will get a very good job done on the building.

I am extremely impressed with this company. I have dealt with various organisations in the past but never before have I encountered such good customer relations.
My initial phone contact was extremely helpful and friendly and an appointment for a visit was arranged within a couple of days.The surveyor turned up exactly on time My problem was investigated thoroughly in a very professional manner and he explained the problem concisely.This gave me great reassurance and provided me with an excellent report for future action. I would use this company in the future and certainly recommend it without any hesitation.

Timberwise has been excellent - I had a quick response to my initial query, and the appointment and report was arranged shortly afterwards, so we were able to move forward without delay which brought peace of mind. Forrest, Laura and other staff we worked with were very helpful and polite and we are really pleased with the work that's been completed.

Great company to deal with, I've used them for two of the properties I was buying. Special shout out to Iain Rose, he was so thorough in both of the reports, he saved me thousands of pounds. Explained everything in details and he was reachable at any point. Massive thank you!

This review is specifically for **Forrest Hamilton** who is a surveyor for Timberwise in the Edinburgh area.

Absolutely brilliant experience, Forrest came across as very knowledgeable, took time to explain the nuances of damp and how to measure it accurately.

Furthermore, his advice was completely impartial. I have heard some horror stories about damp proofing companies and had my guard up a bit, half expecting to be hard sold on a damp course.

Thankfully my fears were unwarranted.

Forrest did find some damp in one of the external walls but said that he would not be recommending a damp proofing course because it was not warranted in this situation, and further took time to explain to my contractor how to do the remedial work to the plaster to resolve the issue.

Overall really impressed with Forrest from Timberwise, would not hesitate to recommend.