timbl Broadband Reviews 

1,113
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, most reviewers were unhappy with their experience overall. Many customers frequently reported that their internet service was unreliable, with connections often stopping or not working for extended periods. People also consistently found the customer service to be poor, with complaints often going unanswered, calls not being picked up, and support tickets being closed without resolution. Reviewers expressed frustration over the lack of response and unhelpful interactions with staff. Conversely, a small portion of people felt satisfied with the service, mentioning good internet speed and overall positive experiences. Some reviewers also noted that the customer care and field teams were supportive and cooperative in resolving their issues.

What people talk about most

Service

Customers had negative experiences with service, often describing it as extremely poor, unprofessional, and... See more

Customer service

People report negative experiences with customer service, citing that support agents are often unresponsive... See more

Staff

Clients share negative opinions on staff, with many reviewers reporting unprofessional and rude behavior from... See more

Website

Users describe negative interactions with the website, with some reporting that the web page itself cannot be... See more

Response time

Consumers consistently express dissatisfaction with response times, frequently reporting a lack of... See more

Reviews shaping this summary

Rated 1 out of 5 stars

My internet not working red light blinking in router. I have raised complaint but no response from timble. There are not any customer support are active. Only sales team are active for making full... See more

Company replied

Rated 1 out of 5 stars

Bahut hi bakwas services hai timbl broadband ki..I am getting lot of frustrated after getting it..multiple time internet not working for whole day..customer care also bad, koi bhi response nh deta hai... See more

Company replied

Rated 1 out of 5 stars

India's Worst ISP, a bunch of crooks, Rais the salesman, Manish the manager, Scammer Kavita. This bunch of Fraudsters doesn't answer the phone calls once you take the connection. Pathetic customer ser... See more

Company replied


Company details

  1. Internet Service Provider

Written by the company

RI Networks Pvt Ltd holds a national category 'A' ISP license for internet services. The services are provided under the brandname – timbl. The services are provided under following key segments: •Broadband services (10 Mbps and higher speeds) for Ho...


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.3

All reviews

(1,113)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

25 April 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Kareem,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

14 February 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Naveen,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

4 December 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Shivam,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

18 April 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Sajid,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 1 out of 5 stars

Please don't get this internet

Please don't get this internet, they are fraud. They will take your money and not even answer your calls. I am in touch with Mr Jamshed Khan. He only coordinated till I do the payment after payment he stopped picking the call. Please don't buy this internet. It's a fraud company.

12 April 2023
timbl Broadband logo

Reply from timbl Broadband

Dear Avinash,

We sincerely apologize for the issue you faced with timbl services.

We are unable to identify your timbl account details. Kindly use our customer service App or support option on Timbl website to communicate about an open issue or raise fresh complaint. Alternatively, share your registered mobile number or customer ID to enable us to contact you and resolve the issue.

If you are not satisfied with the resolution of a ticket, you may contact the Appellate Officer by clicking www.timbl.co.in/appellateofficer.

Team timbl

Rated 5 out of 5 stars

good service

6 February 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Monty,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

10 November 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Amit,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

14 December 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Nick,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

5 December 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Arjun,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good service

7 November 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Vivek,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

very good service

30 December 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Akash,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Nice services

2 October 2022
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Sapan,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Excellent service

3 April 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Venkatesh,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Excellent internet providee

1 April 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Parvaz,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good sarvice

25 January 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Shalini,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good sarvice

16 January 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Aachal,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Excellent services

16 March 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Kavita,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good services

26 March 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Ashish,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Good sarvice

17 January 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Avijeet,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

Rated 5 out of 5 stars

Very good service..will use it again…

Very good service..will use it again definitely...

9 February 2023
Unprompted review
timbl Broadband logo

Reply from timbl Broadband

Dear Mohit,

Thank you for your wonderful rating.

We are thrilled that you are loving your experience with timbl. Everyone in team timbl is happy to read what you wrote. We put customer experience and satisfaction as our highest priority, and your review reaffirms the hard work we put in every day.

Thank you for your kind words and keep enjoying our world-class broadband service.

Team timbl

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