TimeMoto Reviews 

230
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I recently added 25 extra users to our company account and paid for this mid April as we had run out of licences. Since this I have has a new employee start with us and have gone in to add them as a... See more

Company replied

Rated 5 out of 5 stars

I had to contact Customer Support and Gary W. was gave really excellent service. He was competent, a good listener, willing to help, and willing to share knowledge openly. Having good service like... See more

Company replied

Rated 5 out of 5 stars

Until today we have had never an issue with TIMEMOTO.....but today we have made a mistake. we have registered a new member with an inactive Mailadresse. We have tried to activate the account which d... See more

Rated 5 out of 5 stars

With absolute dread, I emailed the help desk thinking I would get some generic AI generated answer. Imagine my delight when a real human being (the magnificent Gary Williams) called me and went on to... See more

Company replied

Company details

  1. Electronics Company
  2. Business-to-Business service
  3. Cloud Computing Service
  4. Software Vendor

Written by the company

TimeMoto is a complete time & attendance solution that is easy to use and fits every business. Use TimeMoto Cloud to clock in, clock out, monitor attendance, run reports and more. Or connect it to TimeMoto's carefully designed Time Clocks.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

230 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(230)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent support from Gary

Gary gave me absolutely brilliant support when needed He provided me with a step by step guide, calm and supportive through my lack of knowledge. He ensured I feel more confident using the system now. Thanks again Gary. Top class support

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Assistance

Mr. Francisco took care of our network problems, solving them in a very professional, but friendly way. At the end gave a look at the system to be sure everithing was ok and gave us some more tips about the software and the device. Never had such an assistance! Very very positive!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Support Calls

On three occassions we have needed phone support from Timemoto and on each occassion it has been a swift and satisfactory resolution. On our support call today Gary was most helpful and solved our issue within 5 minutes

24 June 2024
Unprompted review
Rated 5 out of 5 stars

A fantastic experience!

have used Timemoto for years but had a particular issue with a new install. after the initial backwards and forwards with emails I was assisted by Emma who was marvellous. she was helpful, polite and understanding when it came to dealing with fossils like myself with very little IT knowledge. the only very small gripe I have is the contact times, sometimes it takes a while for assistance emails to be answered. All in All a great help from a great company.

6 June 2024
Unprompted review
TimeMoto logo

Reply from TimeMoto

Hi Jason,
Thanks very much for taking the time to leave such a nice review.
We are delighted that Emma was able to help you and absolutely nothing wrong with being a ‘fossil’ ;-)
Thanks again
TimeMoto

Rated 5 out of 5 stars

Very satisfied customer

I was assisted by Gary and he was perfect. Job was sorted in no time and he really knew what was the problem. it has been few times over the years and Gary always solve any problem with the machine or divise.

Very satisfied customer,

Mrs Morgan

6 June 2024
Unprompted review
TimeMoto logo

Reply from TimeMoto

Hi Mayle,
We are delighted to hear that you are a ‘very satisfied customer’ and that Gary was able to assist you. Don’t hesitate to reach out if you need any further assistance.

Rated 5 out of 5 stars

I had several questions

I had several questions, which were always answered promptly. There were a few problems with understanding and these were all clarified over the phone. Mr. Giesen for the German support is great!

31 May 2024
Unprompted review
Rated 4 out of 5 stars

It will be very good to have a support number too.

It’s hard to connect to support team but when you can talk over the phone they will sort out the issue quickly.

31 May 2024
Unprompted review
TimeMoto logo

Reply from TimeMoto

Dear Amirali arfa,
Have you tried our contact form? This is more efficient than email because we can connect you quicker to the right agent with any issue you might have.
https://www.timemoto.com/contact-support

Edit: our team has contacted you today on this matter. We hope this solved your problem. In any case, thank you for the feedback.

Kind regards,
The TimeMoto team

Rated 5 out of 5 stars

Perect tool - perfect support

The timemoto functions are versatile and easy to understand. The tool is super clear and very suitable for everyday use. Most of all, I would like to emphasize the customer support, which responds promptly and excellently in the event of any uncertainties. With this in mind, best regards to Mr. Groß

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Inactive Mailadresse

Until today we have had never an issue with TIMEMOTO.....but today we have made a mistake. we have registered a new member with an inactive Mailadresse. We have tried to activate the account which did not work bacause the Mailadresse was on a bouncing list.
Yesterday we contacted TIMEMOTO Service and Manager Burak Akbal could help us quickly!
....so we are Happy

3 May 2024
Unprompted review
Show reviews in all languages. (230 reviews)

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