Sam and his colleagues are just like the showroom itself - warm and welcoming. Sam certainly went above and beyond by responding to questions swiftly and efficiently, even over the weekend…because h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness and customer service provided by Thomas Payne at the Tottenham Court Road branch was first class, he has been super helpful and attentive right through the process. We have now taken... See more
Company replied
Where to start. What an incredible and inspiring showroom at Tottenham Court Road. So much to look at. The staff are all so friendly and knowledgeable of the products. Special thanks to Keelin for sor... See more
Company replied
I visited the Kings Road store to look for some furniture for my new flat. I met the charming Rachel who really knows her products. Rachel very quickly found my style and was very knowledgeable abou... See more
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Company details
- Home Furniture Shop
- Decoration and Interior Design Store
- Furniture Manufacturer
- Lighting Shop
- Sofa store
- Shop
Written by the company
The story of Timothy Oulton started back in 1976 with an antiques shop owned by Tim's father. As it turned out, Tim had inherited his father's eye for beauty and detail. His innate ability to see artistic value and the essence of perfection in a product's design became the starting point for everything new. Today, that legacy of creativity continues with Tim's son Oli. "We're not purely a design company per se, it's more than that, it's about the craftsmanship, the materials, the story." Tim Oulton www.timothyoulton.com
Contact our specialist Ambassadors to arrange for a Virtual Gallery Appointment from anywhere in the world or for swatches to be sent out to you upon request.
Written by the company
- https://www.timothyoulton.com/studio/apollo
- Book an appointment to view and experience our Apollo Capsule, Made to Order and delivered across the world.
Book a Gallery Appointment today at the Bluebird Flagship
Swatches, Lookbooks and Tearsheets all available upon request
Our Studio pieces such as Apollo, the yellow Submarine Aquarium and Modular Bars are all available to be viewed privately upon request.
Contact info
350 Kings Road, SW3 5UU, London, United Kingdom
- 0203 150 2024
- bluebird@timothyoulton.com
- www.timothyoulton.com
NEW COLLECTION 2026
5.0
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Customer Service + Great Quality
Chloe really went above and beyond to help make sure my experience was great. During my selection + ordering process she was so communicative and helpful and frankly, she overdelivered! It arrived as scheduled and the quality surpassed my expectations. Truly think whenever I am ready for another sofa, I will return because this was so easy and the product is so high quality!
6 December 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Kate,
Thank you for your kind review, it is great to hear of your experience with Chloe, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything else.
Warm regards,
Thomas
Timothy Oulton
Great service from Rachael and the team…
Great service from Rachael and the team in helping us achieve our design plans. Our second purchase and high quality assistance and advice both times.
23 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Tom,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Rachael and the Bluebird team - we cant wait to share your review with them!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
We had a great experience purchasing…
We had a great experience purchasing our sofa thanks to Rachael. She was friendly, patient, and very helpful throughout the process. Excellent service and professionalism, would definitely recommend.
26 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ana,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Rachael and we are delighted you found the experience so easy.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
A truly unforgettable luxury experience.
I received a truly unforgettable luxury shopping experience at Timothy Oulton on King’s Road.
From the moment I entered this spectacular store, i was enveloped in a world of beautifully crafted, character-filled furniture and interiors that blend heritage style with contemporary flair, a truly immersive design destination.
What truly sets Timothy Oulton apart — beyond its stunning collection — is the exceptional service provided by the team. We were greeted with a warm, welcoming atmosphere and the depth of care shown by Racheal and Sam, making my visit feel personal and special.
Rachael’s passion, expertise and genuine kindness make her an absolute standout. Racheal has an excellent ability to listen, understand and proactively guide thoughtfully through the selections available. Her knowledge and patience turn a furniture purchase into a joyful experience.
Sam’s dedication to customer satisfaction is remarkable. Sam is responsiveness and willing to go above and beyond.
Racheal and Sam treated me like a valued guest even though it was my first visit to the Chelsea store.
3 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear RH,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and Sam at Bluebird and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Visit at Bluebird Rachael
Great visit at Bluebird Rachael, was very helpful in showing us the collection and made us feel welcome 2 thumbs up 👍
27 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Thomas,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience, and we are delighted you had great service from Rachael!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Professional and very welcoming
Professional and very welcoming - love the products
22 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Mark,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Sam at our Flagship Bluebird Gallery in London!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Keelin was super helpful
Keelin was super helpful, knowledgeable and happy to spend time with me to help decide on a piece of furniture and accessories.
21 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Steve,
Thank you for your review, we greatly appreciate your kind feedback. We are so pleased to read of your experience with Keelin and look forward to sharing this review with her.
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
A company with genuinely interesting products
A company with genuinely interesting, well-designed pieces that stand out from the usual options. The ordering process was very smooth, with great responsive service - thanks Olivia. Looking forward to receiving the product.
22 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Ted,
Thank you for this wonderful review, its brilliant to hear you love our style and quality! And we are thrilled to read of the service you received from Olivia. We hope to continue contributing to your beautiful home in the year ahead!
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
Excellent Customer Service
Excellent customer service from Timothy Oulton Client Services. Rachael was friendly, knowledgeable, and incredibly patient. she quickly understood what I was trying to achieve and made the whole process easy and very enjoyable; the room looks totally amazing. Special thank you, Rachael!
22 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Lorraine,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Racahel, it is so great to hear. We are so pleased to read of your loyal custom, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
A beautiful showroom and truly exceptional service
Yesterday, we visited the Timothy Oulton showroom on Tottenham Court Road and had a genuinely lovely experience. The showroom is inspiring, the pieces are beautifully crafted and the overall atmosphere is effortlessly premium. However, what stood out most was the service: warm, attentive and highly knowledgeable with great taste, and without any pressure. We felt really well looked after from start to finish. We highly recommend it and will definitely be back.
19 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Marcus,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with the team at Tottenham Court Roadand very much look forward to sharing your kind words with them.
Please do not hesitate to reach out if we can be of any further assistance. Thank you,
Warm regards,
Chloe
Timothy Oulton
We called into Timothy Oulton on
We called into Timothy Oulton on the Kings Road on a rainy January Thursday afternoon. We spoke to Rachael who was incredibly helpful during our visit and also on the phone afterwards with providing measurements and information that I needed. Excellent customer service, thank you Rachael.
15 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Caroline,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with the wonderful Rachael at Bluebird, and very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Sam was incredible and helped us from…
Sam was incredible and helped us from beginning til end to replace our part.
20 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Alex,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had a such a dazzling experience, and we are delighted you had great service from Sam!
We look forward to hosting you soon, please do reach out anytime should you have any enquiries.
Warm regards,
Chloe
Timothy Oulton
Extremely helpful sales staff
Extremely helpful sales staff made this purchase very straightforward.
17 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Vicky,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience and very much look forward to sharing your kind words with Sam!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
I called Timothy Oulton recently to get…
I called Timothy Oulton recently to get some more information, was dealt with by a woman called Rachel. She was so knowledgeable and really covered my questions and ensured I was armed with the right information, I look forward to working with her again.
23 December 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Sophie,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and we very much look forward to sharing your kind words with her!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Rachael - professional, efficient and delightful.
Rachael was a legend from beginning to end, as I bought 2 manor chairs remotely from another country. Polite, professional and absolutely delightful. Fast, efficient and beyond all, happy and cheerful with every question I had and every requirement I needed. A pleasure to have meet.
8 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Emma,
Thank you for this wonderful review, we greatly appreciate your kind feedback about Rachael, its so great to hear. We are so pleased to read of your loyal custom, it means a tremendous amount to us. We very much look forward to hosting you again soon,
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
The place the staff make a visit a…
The place the staff make a visit a wonderful experience. So many incredible ideas !! When visiting London a must place to come.
15 January 2026
Unprompted review
Reply from Timothy Oulton UK
Hi there,
Thank you for this wonderful review, we greatly appreciate your kind feedback! We are so pleased to read of your experience with Rachael and the Bluebird team and very much look forward to sharing your kind words with them!
Please do not hesitate to reach out if we can be of any further assistance. Thank you!
Warm regards,
Chloe
Timothy Oulton
Simply superb
Simply superb. Genuinely good service, great advice and fabulous furniture - thank you Chloe for making it all so easy.
7 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Peter,
This is wonderful to hear! Thank you for your generous feedback. We're so pleased to hear you had great advice and service with Chloe and we are delighted you found the experience so easy.
We look forward to hosting you again soon, please do reach out anytime should you have any enquiries.
Warm regards,
Thomas
Timothy Oulton
Excellent Service
The customer service was excellent and my assistant was so friendly and she couldn’t be any more obliging. The whole process of me sitting on the Sofa to efficiently being emailed the Sofa details etc and paying was so swift and seamless. I would definitely recommend Timothy Oulton.
10 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear Victoria,
Thank you for your wonderful review, it is so fabulous to hear of your experience with Harriett and we cant wait to share your review with her!
We hope to host you again very soon and in the meantime please do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Excellent company and Sam the manager…
Excellent company and Sam the manager goes the extra mile customer service is amazing.
10 January 2026
Unprompted review
Reply from Timothy Oulton UK
Dear David,
Thank you for your kind review, it is great to hear of your experience with Sam, we are very pleased to hear of the fantastic service you received and would love to welcome you back again soon!
In the meantime do let us know if we can assist you with anything.
Warm regards,
Chloe
Timothy Oulton
Great customer service
My husband & I visited the showroom on TCR on the lookout for inspiration & a sofa. We were very fortunate to be shown around by Rachael. She very quickly appreciated the look we were trying to create and since our visit has skilfully assisted us configuring the sofa & room layout. We will definitely be contacting Rachael at Timothy Oulton for all our furniture requirements
15 December 2025
Unprompted review
Reply from Timothy Oulton UK
Dear Jude,
Thank you for this wonderful review, its brilliant to hear you have been so looked after! And we are thrilled to read of the service you received from Rachael. We hope to continue contributing to your beautiful home in the year ahead!
Please do not hesitate to reach out if we can be of any further assistance in the meantime. Thank you!
Warm regards,
Chloe
Timothy Oulton
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