Absolutely superb customer service, brilliant products and easy to reorder. TBC lowered MOQs when we first launched our brand so we could order personalised luxury gift boxes. A year later we are grow... See more
Company replied
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Review summary
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Reviews shaping this summary
I was so happy with my order of A6 gift boxes - they looked great quality on the website, but you can't always tell, so I was incredibly happy that these are the most luxurious, sturdy boxes with a lo... See more
Company replied
My boxes came and were exactly as ordered. The delivery company did initially loose my package but 8 contacted Tiny box over the chat and got a lovely representative who reordered my items and sent th... See more
Company replied
Great product and efficient after sales service. Shame about Evri couriers who have a poor reputation that is well deserved . They failed to deliver the package. The order was sent out again without q... See more
Company replied
Company details
- #12 of 39 best companies in Packaging Supply Shop
Information provided by various external sources
We at Tiny Box Company specialise in recycled and eco-friendly gift packaging, including gift boxes, gift bags and beautiful accessories. We believe that luxury and beauty need not be compromised when making ethical packaging choices. Don't be fooled by our name, "Tiny Box Company" - our stock is held in one huge warehouse and we carry millions of boxes and bags in stock at all times. We successfully secured funding on the popular TV programme, Dragon's Den, in 2008; we have been steadily growing since and celebrate our 10th birthday this year.
Contact info
Unit 1 & 2 Bluebell Business Estate, Sheffield Park, TN22 3HQ, Uckfield, United Kingdom
- 01825723832
- hello@tinyboxcompany.com
- www.tinyboxcompany.co.uk
4.8
Excellent
4k reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent quality items
Excellent quality items. Easy to understand the site, sizes and payment. Quick delivery.
25 November 2025
Reply from Tiny Box Company
Thank you for the lovely review!
Charged full price for sale item, received defective boxes
I ordered 3 large Kraft magnetic boxes, which were a special discounted price at 2pm via email. I was charged full price. One of them doesn’t close at all, the magnets don’t line up, another one has a dinted corner and looks messy, only one of them is to standard. I ordered other sizes as well, and have ordered these same boxes in the past which were better quality. Disappointed to get “sale” and defective items at full price. I did contact them via email straight away and I never received a response. Order number: TBC1315251
28 November 2025
Unprompted review
Reply from Tiny Box Company
Hi Joel,
Thank you for taking the time to leave a review.
I am sorry to hear that there were issues with this order. Unfortunately, you have not provided an order number or any contact information, so I cannot look into this further.
Edit: Thank you for providing the order number. I cannot see that any emails have come through to us from the email address provided on your order, which is why you haven't received a response. If you want to forward the email on again to hello@tinyboxcompany.com with images of the issues, a member of our customer service team can look into this and get it sorted for you asap.
Regarding the pricing - I have had a look and can see that you were charged more for these boxes. This could have happened if the item was in your basket before the flash sale went live as the basket would have needed to be re-loaded to show the correct discount. I have also seen that you used the Black Friday promotional code. You wouldn't have been able to use both of these promotions at the same time; however, I have issued the difference in payment to the original payment method used. This should be with you within 2-5 working days.
Reply from Tiny Box Company
Thanks for your review!
Great company to buy from and fast…
Great company to buy from and fast delivery highly recomend
26 November 2025
Reply from Tiny Box Company
Thanks for your review!
Good communication and the boxes were…
Good communication and the boxes were well packaged so there was no damage.
26 November 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
Quality so much better than expected
Quality so much better than expected . Photos don’t do justice
Affordable
Quick delivery
Will be using regularly now for all my salon needs
26 November 2025
Reply from Tiny Box Company
Thanks for your lovely review!
Good communication and prompt service
26 November 2025
Reply from Tiny Box Company
Thanks for your review!
Reply from Tiny Box Company
Thanks for your review!
Beautiful paper but bad delivery
Beautiful paper, delivered very quickly, but the box was soaked through when it arrived (on a dry ish day? Perhaps it had fallen in a puddle?) and the paper was slightly damaged in consequence.
25 November 2025
Reply from Tiny Box Company
Hi Rose,
Thank you for your review.
I'm sorry to hear that your parcel arrived wet. I couldn't see that you have emailed us regarding this, but please reach out with images as soon as possible. We can then investigate with the courier and issue replacements or a refund if necessary.
Ordered more than a week ago
Ordered more than a week ago, It still hasn't arrived. I realise this might be the fault of Evri, but you should probably use a different courier.
25 November 2025
Reply from Tiny Box Company
Hi Lot,
Thanks for taking the time to leave a review.
I am sorry that your order hasn't arrived yet; I cannot see that you have contacted us regarding this before leaving a review.
I can see that this was dispatched on the 26th November, on the 2-5 working day service, giving Evri until 8pm on the 3rd to deliver and be on time. I have checked the tracking and can see that this was marked as delivered on the 3rd December at 1:19pm.
We offer additional delivery options, which you can select from at checkout.
Great choice of products and colours
Great choice of products and colours , prices are very competitive and communication is excellent and delivery very speedy.
25 November 2025
Reply from Tiny Box Company
Thanks for your review!
Great boxes
Delivery was prompt, everything was well packed and correct.
Managed to get a little discount with black Friday, but finding the price rises hard to swallow.
25 November 2025
Reply from Tiny Box Company
Thank you for the review. We're sorry - due to the current climate, prices, unfortunately, have had to rise. This hasn't been done since April 2025, and before that, it hadn't happened for a few years, as we have done our best to keep the prices the same. Despite this small increase in April, we have still kept our prices incredibly low and offer price breaks on most of our products!
Perfect size for home made board game
Perfect size for home made board game. Great quality sturdy box
25 November 2025
Reply from Tiny Box Company
Thank you for the review!
Prompt delivery but still holes in…
Prompt delivery but still holes in outer carton! Fortunately only tissue paper was scuffed!
So overall I’m happy!
24 November 2025
Reply from Tiny Box Company
Thank you for the review. Sorry to hear that the outer packaging was damaged in transit, but I'm glad that nothing inside was affected!
Reply from Tiny Box Company
Thank you for the review!
Xmas presents cheat code!
Items came very quick - was simple process choosing the perfect size boxes on the website (was just 1 size I didn't manage to find but the website does offer an option to tailor make these!). I used the size guide to show me all the available options! Only issue is...I wish I'd ordered more, i think a lot have sold out over the Black Friday sales! Great quality and perfect for storing presents under the xmas tree, without the need for wrapping! I ordered white and black boxes and just tied a bow around for a simple but expensive look! This is my cheat code every year now!
24 November 2025
Reply from Tiny Box Company
Thank you for the lovely review!
Excellent delivery
Excellent delivery - very fast. Boxes as expected as are ordered a lot!
24 November 2025
Reply from Tiny Box Company
Thank you for the review!
These are great little boxes
These are great little boxes. I'm organisng my photos and they have the perfect sizes in a high quality I haven't found elsewhere. Very pleased.
24 November 2025
Reply from Tiny Box Company
Thank you for the review!
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