Titan Fitness Reviews 

We always look to Titan Fitness for our gym equipment. The equipment is high quality and is built to last.

Honestly great experience and product however their marketing is so annoying. I get almost 5-10 emails a day from Titan

I had an issue with a product that arrived. I noticed after a few days that there was some damage that I had definitely not caused. Ralph from customer service promptly shipped out a replacement for me the same day I reached out about the issue. All I needed to do was send a photo and explain the situation in the online chat tool.

Bought them for my sons who lift everyday and love deadlift. They told me those didn't feel safe unless maybe used on a dedicated deadlift platform, which we don't have because of the limited space.
Return process sounds annoying and you still need to pay shipping and restock fee, probably I'll give them to a friend or find a way to repurpose them.

Went above and beyond. Placed an order without using my promo code, I also ordered the wrong sized Oly Platform, 8x6. The customer service rep gave me a full refund and I was able to order the correct platform, 8x8. Thank you.

Exceptional USA company that stands behind their product. TF has exceptional customer service, I had an issue with a piece of equipment recently purchased, and their US based customer service, resolved my issue in an expedient manner. Shoutout to Jbille for the assistance.
Sincerely, Joe

Titan does a great job balancing quality of the product at an affordable price. I'm in a price sensitive bracket but don't want to buy a cheap product product where quality is sacrificed. I've purchased three Titan products and all of them have felt had great value for the price I paid.

Thank you very much Esther for for taking care of this and ensuring the right outcome.

I appreciate your professionalism.👍

Titan is reputable company with integrity and is second to none with regard to customer care and service.

Marion from Titan Fitness was really helpful. The overall experience was great! Extremely informative with all the details for an awesome customer service.

I bought the hefty replacemwnt pad for my Titan flat bench I've had for 2 years. It was on sale and said it fit all Titan benches. When i went to replace the pad, 2 of the bolts fit perfectly, but the third was off by millmeters. They said since my bench was old it would be a regular return and I would have to pay for shipping and a 20% restocking fee. It would have been nice to know the bench changed just enough to make mine not fit. That was not made clear, and the changes are so small with no upgrade that it seems like a gimmicky move to try to force people to buy new products. Titan's free shipping is great, but you eventually pay for it with their return policy. It would be one thing if the return was because of a mistake I made, but after this I'm done with this company. Their products are fine, free shipping is amazing, but if you buy a lot from them like I did, you will eventually get burned, so be careful.

I'll start by saying that before working with Christen, I would have given this a 1-2 star review. I purchased a product that arrived damaged, and it wasn't due to shipping. I was able to fix it with a lot of effort. That means instead of the assembly taking 1 hour, it took about 2 hours and 30 minutes.

I reached out to Titan, shared my frustration, and offered some suggestions to improve the user experience. Christen responded and was great to work with. Before working with Christen, I swore I would never buy another piece of Titan equipment, but she managed to win me back as a lifetime customer.

Thanks to the customer service, my review improved from 1 star to 5 stars. More importantly, I'll continue to buy from Titan in the future.

Thank you again Christen!

titan fitness is the best company I like the equipment and everything dumbbell plates and everything in a special customer support 100% nice

I ordered several pieces of equipment from Titan and have had nothing but problems. The 120 lb dumbbells showed up damaged and unboxed, and of the 105 lb dumbbells, only 1 came and it was damaged. Fortunately I paid extra for the shipping insurance and was able to get refunded through that company. The 85lb rubber dumbbells I bought don't fit into the saddle rack that I purchased from them but since I opened them I have to just throw them on the ground instead of using the rack I paid $800 to use them for. However, this was nothing compared to trying to get the rest of my order. There was a hack squat/leg press combo, 45 lb dumbbells, and 70lb dumbbells coming all together from a freight company. I contacted the freight company and they told me to leave a note on the door and they would drop everything off on 8/6. I left the note and nothing came. I called them twice that day, got the call center, and nobody called me back to tell me anything. The next day I finally reach them and they tell me that because my driveway has a small hill that I need to be there to help unload the truck. Then they tell me that it has to be on Wednesdays because that's when they come out there and they can't give me a general time of the day. I can't take off Wednesday mornings from work but they were unwilling to work with me. As a result, I've tried to contact Titan for days now to have the shipment sent back to them and refunded and they continue to say it's still pending approval. Then today they tell me they can initiate the return but I would owe a 20% restocking fee. This is unacceptable. This needs to be returned back without me being charged a fee. They make solid equipment but their customer service and shipping is awful.

I ordered a squat rack and functional trainer from Titan. I have friends that speak highly of their products, however, that has not been my experience. I never received the equipment that I ordered asTitan uses T force for deliveries. I was called the night before saying that the package will arrive the next day and whenever the driver is in the area, that’s when he’ll deliver it to you and you’ll be given a half hour notice as to when he’ll arrive at your house. Unfortunately, I have to work and I am unable to take off last minute. And so the equipment could never be delivered to my house as a signature was required for delivery. The delivery person would not even respond to a ring doorbell. Kathy, the dispatcher was unable to schedule any other time for me, said that I would have to pay for storage in order to deliver it the next day, and again it would be whenever they showed up. As a result, the shipment was returned. I was charged a 20% restocking fee along with shipping back to Titan. Customer service was poor it took multiple phone calls in order to get this issue resolved. This is something to consider if you have to work. There plenty of good equipment available, and I would use a different company. It was a very costly mistake to use Titan.

I had a few interactions with customer support to help me through a return process and they have all been helpful. Macy in particular helped answer a bunch of clarifying questions that I had. I like the products of this company and now that I know that their customer support is reliable, I trust them with future business as well.

I appreciate the quick response to my inquiry and the personal follow up call to verify all was good. Hazel has insured that I will be a repeat customer when the need arises.

I’m giving 2 stars because the product itself (a squat rack) was solid and delivered on time — no complaints there. Titan makes quality equipment, and I was initially happy with the purchase.

The problem began when I tried to return the rack. It was unused, well within the 30-day window, and Titan support even waived the 20% restocking fee. But the return shipping quotes I received were $275–$300 — on a $315 product. Titan refused to assist with shipping or offer a prepaid label, even if reimbursed.

While they do mention in the return policy that shipping is the customer’s responsibility, they don’t warn that the cost to return large items could exceed the price of the product. That’s a major issue and not something most buyers expect.

Support was polite but unhelpful. I asked for either a partial refund or a label at their shipping rate. Both were declined. So while their return policy looks fine on paper, in practice it can become unusable for heavier items.

The two stars reflect this mixed experience:

+ Quality product
+ On-time delivery
- Poor handling of a legitimate return request
- Return policy lacks the transparency needed for heavy-item buyers

If you're buying something large from Titan, I strongly recommend checking shipping rates in advance. Otherwise, you may be stuck with something you can’t reasonably return.

Titan customer service has always been stellar for me, although admittedly I haven't had to use them much even after spending close to $10k on my home gym as Titans products just hold up. In this isntanc3, I needed a replacement know for the Titan adjustable FID bench thst I originally purchased in 2018, but was damaged during a move. It was seamless. I didnt know exactly what I needed , so the customer service rep sent me a diagram with literally every part pictured. I still wasnt 100% sure, so then the rep walked me through exactly what I needed. Stellar service!

Good afternoon!!!

Your agent answered all the questions I asked assertively, but unfortunately I will not make the purchase because I do not have an address in the US nor anyone to handle customs clearance for me. However, the questions I asked were all answered, so your agent did the job perfectly.

Smart informed people answer the phone and quickly solve problems. What a great concept!!