This review is a Two edged sword. I have many Titan products. I find them to be of decent quality for home gym use. We have the Lat Pull Down/Pulley Row with the 300lb stack,Bench Press s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had bought competition bumper plates from this company before but this was the first time I worked with one of their reps and all I can say is Alex the rep l worked with gave great customer service!... See more
The product I received was defective and I submitted a warranty claim. Without even telling me they would take care of it, within 1 day of receiving the claim, Ralph in Customer Support shipped me ou... See more
Company replied
Titan does a great job balancing quality of the product at an affordable price. I'm in a price sensitive bracket but don't want to buy a cheap product product where quality is sacrificed. I've purchas... See more
Company replied
Company details
Written by the company
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
Contact info
3839 Forest Hill Irene Road, STE 100, 38125, Memphis, United States
- 1-888-410-1503
- info@titan.fitness
- www.titan.fitness
3.8
Great
852 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 3% of negative reviews
Typically replies within 1 month
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Amazing customer service
I had an issue with one of the wheels on my weight storage tee and they took care of me right away and sent me a new one. Amazing customer service
18 September 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review! We're happy to hear our team was able to resolve the issue with your weight storage tee promptly. We truly value your support and can’t wait to assist you with your next purchase!
Great customer service…
The customer service with Titan Fitness is great! Thank you!
4 September 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're so glad to hear you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
I had ordered the rolling jhooks,one of…
I had ordered the rolling jhooks,one of the threads were off just enough to not screw in,they resolved the problem with a replacement, very happy,titan will always take care of there customers
30 August 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We're glad to hear our team was able to quickly resolve the issue with your rolling j-hooks. We truly appreciate your support and look forward to continuing to take care of you in the future!
I ordered a GHD that showed in stock…
I ordered a GHD that showed in stock online during their recent flash sale. I recieved one box with just the frame parts. No second box with the pads, rollers or hardware. No email, message saying another shipment is coming. I got a email saying my order was delivered. It was not, 1 box was delivered and half my order is not here. I called customer service to learn the second shipment of parts was on back order, but my ship by 9/2! I got nothing saying I was ordering equipment that was out of stock, or would be delayed. Now, I have a pile of frame parts for a GHD that is unusable. I guess the other stuff will arrive sometime next month? It would have been nice to know this ahead of time.
16 August 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience. We understand how receiving an incomplete order can be frustrating, and we sincerely apologize for any inconvenience this has caused. Upon reviewing your case, we found that the second box containing the pads, rollers, and hardware was delivered earlier than expected, on August 23, 2024. We hope that you have received it and are now enjoying your Glute & Hamstring Developer. We truly appreciate your feedback and hope you will consider us for your future purchases.
arrived on time
arrived on time. in excellent condition. good price. two thumbs up in a circle!!!
2 August 2024
Unprompted review
Reply from Titan Fitness
Thank you for the awesome feedback! We're thrilled to hear your order arrived on time and in excellent condition. We truly appreciate your support and look forward to serving you again in the future!
I had an issue with an order missing a…
I had an issue with an order missing a piece. The product was also scratched up and the box was torn up. Customer service was able to take care of my problem fast and efficiently. Overall, just a great experience. The X3 squat stand is fantastic! Very sturdy! So glad I chose Titan!
1 August 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We’re sorry to hear about the issue with your order, but we’re glad our customer service team was able to resolve it quickly. We're thrilled to hear you're enjoying the X3 squat stand and that it’s living up to your expectations. We truly appreciate your feedback and look forward to your future purchases with Titan!
Poor customer service
He answered the question that I had , but didn’t try to help me to buy the item . If he would have spent at least 5 mins with me , I might have bought the Hack squat machine .
30 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience. We apologize for not providing the assistance you were seeking during your previous interaction. We understand how valuable your time is, and we regret that we didn't meet your expectations. We hope you will give us another opportunity to assist you better. Please feel free to contact us again, and we will ensure a more helpful and informative experience.
Great customer service and fast…
Great customer service and fast shipping.
25 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service and that your order arrived promptly. We truly appreciate your support and look forward to assisting you with your future purchases!
Ordered fixed barbells and rack
Ordered fixed barbells and rack. Barbells came in quick and appear nice. The rack in the other hand had to be shipped twice. The first time the shipping company sent it back and I received an email 2 weeks later saying they would send me a replacement. Took about 2 more weeks and finally received rack. It was severely damaged and was shipped in about 3/4 of a cardboard box and the rest wrapped in packing tape. Titan would not take it as a return even though I never opened it or even moved it off my porch. Very poor customer service and they do not care about the consumer.
16 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review, and we’re genuinely sorry for the frustration this situation has caused. We understand how disappointing it must have been to receive your rack in that condition after the delays. After reviewing your case, one of our product and warranty specialists reached out to assist and requested photos to document the issue and offer a solution. Unfortunately, without the additional photos, we were unable to move forward. We sincerely encourage you to reach out to us again with the requested photos, and we’ll do everything we can to resolve this for you. We truly hope you’ll give us another opportunity to make this right.
Happy with my customer service…
Happy with my customer service alongside Stephanie-Ann at Titan Fitness. There was a tiny mistake with my unit number and she was able to have the delivery service add it to the address. Very professional and friendly. I am pleased with this beyond measure and am confident that my future purchases will be with Titan Fitness from here on out. Be confident in this company, the community they are creating is a solid one just like their equipment.
10 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for sharing your experience! We're thrilled to hear that Stephanie-Ann was able to assist you promptly and professionally. Your confidence in Titan Fitness means a lot to us, and we look forward to serving you with quality products and exceptional service in the future.
Titan Fitness is always great
Titan Fitness is always great! Prompt responses, accommodating, and knowledgeable! Thank you guys!
10 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're delighted to hear that our team has consistently provided prompt, accommodating, and knowledgeable service. Your satisfaction is our priority, and we look forward to assisting you with your future purchases!
Titan Support 10/10
I have been ordering several Titan products over the past year. Their bumper plates are high quality and package well. Recently, the carrier mis-delivered my items to an unrecognizable address. Titan support made it right
5 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We’re glad to hear you’ve been happy with our products, and we’re pleased our support team was able to resolve the delivery issue. We appreciate your continued trust in Titan!
Amazing
Amazing, really helpful. I'll be ordering more equipment for my PT office!
1 July 2024
Unprompted review
Reply from Titan Fitness
Thank you for the great review! We're so glad to hear you found our service helpful. We look forward to helping you with more equipment for your PT office in the future!
Sunshine was prompt and professional in…
Sunshine was prompt and professional in her responses to my questions. She helped me resolve the issue quickly and satisfactorily.
26 June 2024
Unprompted review
Reply from Titan Fitness
Thank you for the kind words! We're glad Sunshine was able to assist you quickly and professionally. We appreciate your feedback and look forward to serving you again!
Great customer service
My customer service rep, Lovely, was very helpful with my order. My discount code didn't take when I placed my order. I called and spoke with her and she instructed me what to do. I sent her a copy of my code card and she found my order and had my discount applied to my card which I will receive in a few days. It did show on my bank images, just waitiing for it to finish processing. Lovely was quick to help me and acknowledge my concerns. I have quite a few items from Titan and will continue to use them fo my fitness needs.
27 June 2024
Unprompted review
Reply from Titan Fitness
Thank you for the wonderful review! We're so glad Sunshine was able to assist you effectively. Your feedback means a lot, and we look forward to helping you again in the future!
Thank you Grace!
Thank you for taking the time to research and respond to my inquiry. You response was professional, courteous and timely!
27 June 2024
Unprompted review
Reply from Titan Fitness
Thank you for the thoughtful review! We’re glad we could provide a professional and timely response to your inquiry. Your support is greatly appreciated, and we’re excited to assist you again down the line!
Titan values it’s customers
Titan is a first class company, and values their customers. My product arrived damage and they quickly took care of the problem.
17 June 2024
Unprompted review
Reply from Titan Fitness
Thank you for your kind words! We're glad we could quickly resolve the issue with your order. We truly value your support and look forward to serving you again!
Happy after clarification!
Dear Titan,
I appreciate the clarification. I didn’t know the order was going to come in two parts, but now I understand. The second part has arrived and now I have all the necessary parts. Thank you for your support and help. I’m very happy with the equipment, and I’m looking forward to building a home gym and getting a great workout.
David Perez
20 June 2024
Unprompted review
Reply from Titan Fitness
Thank you for your review! We’re happy the clarification helped, and it’s great to hear you’re satisfied with your equipment. Best of luck with your home gym, and we hope you enjoy your workouts!
Cassandra was great thank you.
31 May 2024
Unprompted review
Reply from Titan Fitness
Thank you for your feedback! We're glad Cassandra was able to assist you. We appreciate your support!
Matt and Dave just installed our Titan…
Matt and Dave just installed our Titan MFT Pro! Beyond happy with the machine and their service. Very efficient and extremely helpful. A lovely piece of equipment that we can't wait to use..
28 May 2024
Unprompted review
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