Titan Self Storage  Reviews 

853
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably friendly staff for going completely above and beyond to ensure a smooth, welcoming, and entirely stress-free moving experience. Consumers are also deeply impressed by the exceptionally clean, secure, and easily accessible storage facilities provided across their various well-maintained locations. People consistently appreciate the straightforward online paperwork systems and the remarkably helpful guidance offered by expert advisors throughout their entire rental duration. Visitors note that nothing is ever too much trouble for the team, making all daily interactions genuinely pleasant, comforting, and highly professional.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and welcoming during the entire storage... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly, helpful, and professional... See more

Customer service

People report positive experiences with customer service, noting that staff members are exceptionally... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall great process... See more

Facilities

Clients share positive opinions on facilities, noting that the locations are in great areas and consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Titan Poole, as we were updating our kitchen, and needed to empty everything! From the first meeting we found the staff to be both extremely helpful, the facility itself was clean and effici... See more

Rated 5 out of 5 stars

Sean and Cory were extremely welcoming from the outset. A friendly, helpful team who go above and beyond to help, from choosing the correct size storage container to accommodate your goods to the seam... See more

Company replied

Rated 5 out of 5 stars

What an absolute pleasure to be welcomed by Tyrone to the Titan storage center in Telford. Honestly this chap could not have gone further above and beyond his duty to help. Both myself an... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Corinne and Theo at the Littlehampton storage unit. Theo provided the initial tour of their facilities, showing me a couple of different sized units, which were very cl... See more

Company replied


Company details

  1. Self storage facility
  2. Storage facility

Written by the company

At Titan Self Storage, we provide safe, accessible and affordable self-storage solutions for individuals, businesses, and students. So, whether you’re moving house, starting a new business, or simply in need of some extra space, we can help. We focus on providing customers with the solution they need to offer the best solution to help with their personal circumstances, and pride ourselves on our 5* customer experience. We have self storage facilities in Bracknell, Braintree, Littlehampton, Leamington Spa, Poole, Sidcup, Solihull, Telford, Woking and Bridgend. For more information please visit www.titanstorage.co.uk or call 0800 6440018.

Titan Storage Solutions

Written by the company

We're committed to providing best in class customer service.
At Titan Storage Solutions, we put the customer at the heart of everything we do and are always looking for new ways to enhance our customer experience. Our helpful staff are able to guide you through the whole process from enquiry to move in and are always on hand to help with any questions you may have.

Contact info

4.9

Excellent

TrustScore 5 out of 5

853 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(853)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Titan Storage Agent Tyrone

Titan Storage Agent Tyrone

Hi Everyone reading this!
so heres whats the deal,
i went to titan storage to get well, storage duh...

and Tyrone was the man! he helped me get the right storage size and was super helpful, was very thoughtful of my phyiscial disability riding the elevator with us, and repeated things when i struggled to follow just from my body language [didnt need to tell him i didnt follow he read me well great observation skills], and all with no negative body language or tone,

super friendly and was happy to help me meet my storage needs.

honestly Tyrone if you read this. you're a legend! :)

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Due to a family emergency

Due to a family emergency, I was required to arrange storage facilities.
Tyrone's competent and friendly manner alleviated a stressful situation. He went above and beyond to ensure the whole process was completed within a timely framework
I will have no hesitation in recommending Triton Storage, which is due entirely to Tyrone's excellent customer service.
Five stars.

1 July 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Sue,
Thank you so much for your thoughtful review. We’re really sorry to hear you were dealing with a family emergency, but we’re so pleased that Tyrone was able to support you during a difficult time.

We’ll be sure to pass on your kind words to him—he’ll be delighted to know his efforts made such a positive difference.

Thank you again for your recommendation, and please don’t hesitate to reach out if we can help in the future.

Best wishes,
Dan
Head of Operations

Rated 5 out of 5 stars

I have been so impressed by Titan in…

I have been so impressed by Titan in Littlehampton. After being let down and misinformed by removals, I ended up being in desperate need for additional storage at the very last minute and Douglas and Kay were amazing. They helped me out hugely. Thank you. Great facility and excellent service. 🤘

24 June 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Rachel,
Thank you so much for your kind words! We’re really pleased we could step in and help when you needed it most. Douglas and Kay will be thrilled to hear your feedback - they’re absolute stars.

We’re glad you were happy with both the facility and the service, and we really appreciate you taking the time to share your experience.

All the best,
The Titan Storage Team 🤘

Rated 5 out of 5 stars

A big thank you to Titan

Moving house is a nightmare being let down on more than one occasion with completion dates Titan have been so understanding its very much appreciated! Thank you Tyrone for today your a star highly recommended. Val & Steve Price

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Thank you, TYRONE CLAW, TITAN'S HALESFIELD MANAGER TELFORD.

Thank you Manager TYRONE CLAW Halesfield Branch, Telford.
Who ensured the smooth operation, From the 1st friendly Telephone Call,
Introducing both himself & Titan's Storage Services, Procedures & Prices.
"Not sure if the video made & sent by Tyrone via email is normal practise ?"
BUT IT SHOULD BE 😁
"Containing a walk through the building & Security Systems in place, Also providing my Personal Code,
Directions to My Pinpointed Units, Location & Wall Map.
"Reassurance & peace of mind"
"What can I say ? Tyrone your a star !
"Hope your Boss's Appreciate your professionalism & attention to detail, you went above & beyond 😁
Thank you for making it a pleasure for
me to do business with you & TITAN STORAGE.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Shaun and Harley are brilliant

Shaun and Harley are brilliant
Nothing is to much trouble and
they are extremely helpful
Titan is extremely well run and I would recommend them to anyone needing
a storage unit

21 May 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Cookestein,

Thank you so much for the kind words! I'm thrilled to hear that Shane and Harley made such a great impression — they truly go above and beyond for our customers, and I’ll make sure your feedback reaches them.

It's fantastic to know you found the service helpful and the facility well run. We really appreciate your recommendation and your support!

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

The Poole branch is fantastic

The Poole branch is fantastic! Neil, Simon and the team are great - very friendly and helpful. The facility is clean, modern and the units are absolutely perfect. A fantastic experience all round - second time using Titan.

28 April 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Ryan,

Thank you so much for your fantastic review! I’m delighted to hear that Neil, Simon, and the Poole team provided such friendly and helpful service. It’s great to know you found the facility clean and the units perfect for your needs — and that you chose us again speaks volumes!

We really appreciate your continued trust and look forward to assisting you whenever you need us.

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, very helpful and supportive with everything. I am very greatful for your help thank you

16 April 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Sabrina,

Thank you so much for your kind words! I’m really glad to hear that our team was helpful and supportive throughout your experience. Your gratitude means a lot to us, and we’re always here to help whenever you need.

Thanks again for choosing Titan!

Best regards,
Dan O’Sullivan
Head of Operations
Titan Self Storage

Rated 5 out of 5 stars

Outstanding customer service

We dealt with Sean & Corey from the Bridgend office. Right from parking the car the area was clean and well maintained. The first time in the office Sean explained everything very clearly provided me with a written quote and showed me possible units. When I returned the following day Corey completed the process very quickly and provided us with a key to our unit. Corey then showed us the unit and made sure we were ok with it. The unit is the smallest they do as we only have a small amount of items to store. However it is perfect for someone like us who has moved from a three bed to a two bed but do not want to get rid of personal possessions which are making our home cluttered. Leaving things like Christmas decorations and winter clothes, coats etc in storage and then swapping with the season is invaluable. The store was completely dry, secure and there are trolleys for larger items to be transported from the main door to your locker. Little things matter to us and it was the attention to detail which was excellent but also both boys personal appearance and work ethic. This really stood out for us when comparing units. We look forward to a good long term storage experience.

19 March 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Helen,
Thank you for taking the time to share your experience with us. I’m delighted to hear that Sean and Corey provided such excellent service and made your storage journey smooth and stress-free.

I have passed on your kind words to them, and they are thrilled to know their efforts made a difference. We truly appreciate your feedback, and we’re so pleased to have you with us for your storage needs.

If there’s ever anything we can do to assist you, please don’t hesitate to reach out.

Best regards,
Dan
Head of Operations

Rated 5 out of 5 stars

Braintree unit with Excellent Service

We dealt with Steve and Ola at the Braintree branch. From first contact until we vacated they were professional, helpful and very patient. Nothing was a problem for them including when we needed to downsize they found a storage unit immediately next door to the existing so that moving was effortless. My wife and I would like to thank them for their services and great assistance

6 November 2024
Unprompted review
Rated 5 out of 5 stars

Superb service

Have been using Titan Storage in Bracknell for many many years - initially also had another unit with a major name but their poor customer service & downright lies ensured I moved all my business to Titan. The local management at Bracknell have all been superb over the years - and the current team of James & Jaz are no exception.

12 March 2025
Unprompted review
Titan Self Storage  logo

Reply from Titan Self Storage

Hi Ian,

Thank you so much for your kind words and for your loyalty to Titan Storage Bracknell over the years! We’re thrilled to hear that our service has stood out to you and that James and Jaz have continued to uphold the high standards we strive for - I'll certainly pass your comments over to our Bracknell team.
We really appreciate your support and look forward to continuing to support your storage needs for many more years to come!
All the best.

Dan
Head of Operations

Rated 5 out of 5 stars

I have dealt with Shane & Harley

I have dealt with Shane & Harley, two very professional gentlemen, Shane was always there to help and I found this company to be excellent, professional, and great rates for storage. I had a fantastic experience with this company and I have suggested this company to my friends in Ireland.
Kind regards.
Hugh Smith

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Titan Storage Poole

The guys at Titan Storage Poole were so helpful and patient. Neil stayed late to make sure that my removal firm could easily access the storage unit without having to use the code.
Thanks guys!

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Titan Storage Woking

Throughout the whole process, Shane & Harley were awesome. Not only outstanding customer focus but also great flexibility to help me get me out of a jam during the time I was using the storage. I'm hoping not to move house again any time soon - but if I'm in need of storage for any other reason, Titan in Woking will be my first call.

14 January 2025
Unprompted review
Rated 5 out of 5 stars

Poole branch ... Excellent service

Friendly, helpful staff. Very, very secure place inside and out. Clean, easily accessible units, no faffing with padlocks and the Manager is really friendly and helpful. We moved from a different storage facility to this one but wished we'd come here 1st. Highly recommend and will tell friends .

12 November 2024
Unprompted review
Rated 5 out of 5 stars

After recently enquiring with the…

After recently enquiring with the Bracknell site via the onsite Manager James , about various storage options , I was pleasantly surprised about the helpfulness & efficiency of the responses I was given. Both courteous & welcoming , he outlined additional options to the issue at hand . Actually listened to what was needed and no hard sell in things I didn’t need . Would highly recommend.

20 November 2024
Unprompted review

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