Tmtmotorcompany Reviews 

306
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally helpful, friendly, and fully transparent throughout the entire vehicle purchasing journey. People consistently mention that transactions are remarkably smooth, quick, and completely stress-free, ensuring that the delivered luxury cars perfectly match their descriptions. Buyers appreciate the personalized attention and prompt communication that make buying a high-end vehicle an absolute pleasure from start to finish. Some reviewers were not happy with communication issues, noting unprofessional staff interactions and unexpected discrepancies regarding vehicle documentation and previous owners. A few buyers also experienced frustrating delays, extra unexpected costs, and felt misled about car specifications and collection dates.

What people talk about most

Staff

Consumers find staff to be positive, professional, and genuinely caring throughout the entire purchasing... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Product

Users describe satisfaction with the product, highlighting that vehicles arrive exactly as described and in... See more

User experience

People report positive experiences with user experience, highlighting a smooth, professional, and stress-free... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting a smooth, organized, and completely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been looking to change my car for quite a few months and had spoken to Kristian at TMT about some of the models I had been considering. He went above and beyond to work out exactly what it was th... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a 911 Turbo S from Moh and it has genuinely been the best car buying experience to date. I’ve brought over 30 vehicles in the past 25 years and this latest purchase has to be the... See more

Company replied

Rated 5 out of 5 stars

Absolutely outstanding service from the first phone call to Moh. He couldn’t do enough to help and make the experience flawless start to finish. A man of his word and a gentleman. Nothing negative to... See more

Company replied

Rated 5 out of 5 stars

This is the 6th car I have now purchased from TMT Motor Company. I have always received the best advice from the team along with transparent financing options. I gave them a brief and budget as I was... See more

Company replied


Company details

  1. Motor vehicle dealer

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(306)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Service by Kris and the lads

Brilliant Service by Kris and the lads. I am a returning customer. Always go above and beyond and can not do enough to help you.

15 October 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Dylan. Always a pleasure to have you back and we look forward to assisting you with your future motoring needs.

Rated 5 out of 5 stars

Excellent Service

Nothing is too much trouble for the team, their knowledge of the market is admirable and they’re always willing to go the extra mile.

1 October 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thank you so much Steph for your kind words

Rated 5 out of 5 stars

Exceptional service

What a pleasure it was to deal with TMT Motor Company and what a brilliant service. I was really impressed with their knowledge on the finer details about the prestige cars. They were very helpful, most polite and respectful. I would highly recommend them to anyone.

27 August 2022
Unprompted review
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Reply from Tmtmotorcompany

Thanks so much Susan for your kind words. Wishing you many happy miles in your new vehicle and please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Great Service

I had the pleasure of buying my new car from this very professional dealership. They were all helpful, informative and great. I would especially like to thank Kris who went out of his way to make sure I was happy with my purchase.
He went above and beyond to ensure I had the best deal possible. 20/10 service

16 September 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Kieran for your feedback. We are so pleased to hear you are completely satisfied with the service you received. Please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Good experience

The staff at this company go the extra mile to source prestige vehicles for their clients can't recommend them highly enough.

27 September 2022
Unprompted review
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Reply from Tmtmotorcompany

Thanks so much David for your kind words. Wishing you many happy miles in your new vehicle and please get in touch should we be able to assist you in the future with another purchase.

Rated 5 out of 5 stars

Excellent service

All the staff are so polite, helpful and knowledgeable. Nothing is any trouble and go the extra mile to find what you are looking for. Would definitely use them again and would recommend them to anyone looking for a prestige car.

3 September 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Barry for your great feedback. Please get in touch when looking to purchase your next vehicle.

Rated 5 out of 5 stars

Bought my new Mercedes A class from…

Bought my new Mercedes A class from these Guys. Dealt with Moh who made the process really easy and he sorted all my finance out. Would thoroughly recommend!

30 September 2022
Unprompted review
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Reply from Tmtmotorcompany

Thanks so much Amelia for your feedback. Wishing you many happy miles in your new vehicle.

Rated 5 out of 5 stars

Super easy process

The team made the process of buying my car super easy. Will be using them in the future when I change cars next!

15 September 2022
Unprompted review
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Reply from Tmtmotorcompany

Thanks so much Will. So pleased to hear you are happy with the service you received. Please do get in touch when you are looking to purchase your next vehicle.

Rated 5 out of 5 stars

Kris and the team were super helpful…

Kris and the team were super helpful and they went the extra mile to help me find my car of my dreams and couldn’t be more happy with the service

27 September 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Erin for your kind words. Wishing you many happy miles in your new vehicle.

Rated 5 out of 5 stars

Fantastic experience!

Fantastic experience with the Guys at TMT. All so welcoming when coming into the showroom. Purchased a Range Rover sport and would thoroughly recommend for anyone wanting to buy a used vehicle!

23 September 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

So pleased to hear you are happy with the service you received. Wishing you many happy miles and please get in touch for any of your future motoring needs.

Rated 2 out of 5 stars

2 stars seem fair for the service

I feel that 2 star service best describes what they provide. The overall experience has been long winded and stressful however, after having to constantly chase them the desired outcome was met.

I bought an Audi from them around the start of April and agreed with the salesman it would have been ceramic coated and a few scuffs taken out before I collected. This was not the case.

The car didn’t come with floor mats, this was something we agreed would be rectified before I collected. The salesman was regurgitating lies about how they would be delivered to me within a week then said they’d been sent to him. He then said he was working from home and couldn’t send them to me for some reason. If he was at home, with the mats, he should have been able to send them on. This eventually took 2 months to receive them in the post.

Sometime in May the company then took my car in for 3 days leaving me without a vehicle, when I collected it expecting the work to be done, it was exactly where I had left it with nothing done. The salesman assured me it was due to a dispatch problem with the ceramic coating and it would be available within a week, what he failed to do was contact me and let me know this leaving me struggling.

Around August they then agreed another date where I had to source another car as they wanted it for 4 days. They offered no compensation for this inconvenience they were causing. A day before it should’ve gone in for the work the salesman cancelled on me. They didn’t offer to reimburse me for the money I had lost on insuring myself on another vehicle which came at considerable cost and was non refundable.

Cut to September 26th and it has just been completed, along with the scuffs being touched in. This was at a time I decided was most convenient for myself and the salesman delivered it back to me with everything complete. This was the best part of the service I received, albeit I disagreed with the car being on his driveway which he told me was due to parking issues. When I’ve been down there, there has been ample parking for vehicles with more round the back.

I have had to constantly chase the company, having similar issues as others where they don’t respond to emails, I did on one occasion call to check the salesman was in, he was… just ignoring my week old email.

I did through this whole saga consult with Citizen Advice Bureau and further Trading Standards who advised accordingly. In the email chain and then later WhatsApp messages this seemed to hurry the salesman up.

The issue with the experience has been the lies that were made and promises not being kept. Whilst the end result has been met, I don’t feel it should have taken 6 months.

Furthermore, I see that many people have issues with the warranty that they promise. I have on multiple occasions asked for a copy of the paperwork which has not been sent. I am fortunate to have not had any problems (touchwood) and would not want to have to go through such a laborious process of getting that sorted too.

I notice that the company replies to many of the negative reviews with their own version of events. Might I suggest to whomever responds to first check the email chain and piece together the facts before making up lies as it would appear you have done previously. Everything I have written is factual and given what I have gone through with the poor service I feel this is a more than fair review.

29 March 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Hi Mr Bentley

Thank you for your feedback and for bringing this incident to my attention.

I would like to pass on my sincere apologies on my staff member delivering a poor service and I can assure you lessons have been learnt and the member of staff responsible for this has been disciplined.

There was certainly no malice or any disrespect intended in my employees approach but rather he has a very bad habit in trying to solve all issues alone rather than working as a team and delegating the tasks.

I am certainly not questioning or disputing your sequence of events and I would like to reach out to your better nature and see if there is anything we can do to make your experience better? I can’t change the past but I can certainly ensure this situation doesn’t arise again.

Please do let me know if there is anything we can do.

Rated 5 out of 5 stars

Fantastic company

Fantastic company.
Great people to deal with.

Extra fast turnaround.

Magic coffee......

Different gravy 😋

23 September 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much for your great feedback James. Please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish, Chris was great to deal with .A real asset for TMT motor company ,I just love my Bentley continental from TMT .

20 August 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Allan for your feedback. We are pleased to hear you are happy with the service you received and wished you many happy miles in your new vehicle.

Rated 5 out of 5 stars

Excellent service

Excellent service, Mo found the exact car I wanted and kept me well informed every step of the way even had the car delivered to me all the way down to London from the North of England 👌🏾

6 August 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thank you so much Robert for your kind words. We are so pleased to hear you are satisfied with the service you received. Please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Fantastic garage

Mo was very welcoming on our arrival to view one of his cars for sale, the show room was amazing, once you buy a car from here they remain with you for the time you have that car anything you need at all they are happy to help and they get it sorted pretty quickly we are really happy with our purchase, no issues at all. We will remain with this company now for our next car.

6 August 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Sarah for your great feedback. We wish you many happy miles in your new vehicle and please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Flawless

High class and flawless process beginning to end. Impressive! 100% recommended and will be using again in the near future.

Thank you for the support team TMT

27 June 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thank you so much Bilal. Please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Very helpful

Very helpful, an gave me the best deal.l and a lovely vehicle.

24 May 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Pav. Wishing you many happy miles in your new vehicle. Please keep in touch for any of your future motoring needs.

Rated 5 out of 5 stars

Porsche Macan Turbo

Kris and the guys were both very knowledgeable and helpful and have even assisting with information post sale.

14 May 2022
Unprompted review
Tmtmotorcompany logo

Reply from Tmtmotorcompany

Thanks so much Andrew. Wishing you many happy miles in your new vehicle and please keep in touch for any of your future motoring needs.

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