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Rated 1 out of 5 stars

Very low quality dresses. The fit is terrible too, as if dresses are designed by apprentices. Also, some dresses look completely different in person, almost like it’s a picture of a different dress. C... See more

Rated 1 out of 5 stars

This store sent me two dresses, both broken, and had massive shipping delays. Once I finally received the dresses, and opened the package I emailed customer service 20 minutes later. After going throu... See more

Rated 1 out of 5 stars

Worst experience ever. Opened four dresses, tried on, sent back with free shipping label. Within a week they sent a broken English email saying that the clothes were damaged. No return or store credit... See more

Rated 1 out of 5 stars

It has been two whole months since my order and I never received my item or any shipping updates. When I contacted customer service via email, they were absolutely no help and I couldn't find a phone... See more

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Information provided by various external sources

Based in California, we're an online fashion boutique serving customers in 150+ countries. Our concept is latest fashion at amazing prices and our mission is to be the best at serving you, our customer!


Contact info

1.4

Bad

TrustScore 1.5 out of 5

14K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

poor quality

poor quality. image did not portray then quality of the clothing. sizing was extremely inaccurate. fabric was so deceiving

10 September 2020
Unprompted review
Rated 3 out of 5 stars

Not happy with my purchase

I usually love my clothes from Tobi but I didn’t like my most recent purchase and I bought it on sale. I figured out when you buy on sale items, they can’t be returned. It was a lesson learned. I won’t be purchasing anything else from here because I’m wasting money.

9 September 2020
Unprompted review
Rated 4 out of 5 stars

came in quicker than expected

came in quicker than expected. haven't gotten to wear them yet because i didn't like how i looked in it. so i am using it as motivation to lose weight/fats (: but product feels nice and looks good. can't wait to fully wear it.

7 September 2020
Unprompted review
Rated 1 out of 5 stars

Unwearable Quality, Below Average Policies & Beware of Customs Fees

I ordered the "Cheris Me Ivory Plunging Maxi Dress" from the Tobi Ireland site. Unfortunately, the quality was shockingly poor. The dress was so thin and see-through, even with nude seamless underwear it wasn't even close to something anyone could wear in public. I have no idea at all how the photos of the model don't reflect this. There is no lighting or undergarments I could wear that I imagine would help.

Although shipping was free, when the package arrived, I had to pay €22 in customs fees. I was shopping off the IE website, so was very surprised when it came up. Looking back now, and intentionally searching for it, there is a small note in a policy page about customs, but nowhere was it ever mentioned on the product page or at checkout. When you order off a site with IE in the address, and see no notes about customs, why would you expect this?

And unfortunately trying to return it will only cost me more money. I'd have to pay to ship it back, only to receive a credit. And then again I'd have to pay to receive another item that I suspect would be poor quality.

Sadly, I wanted to wear this design to the Civil Registry office where my partner and I will sign our paperwork to become legally married.

There are once off poor customer experiences, but I feel this goes beyond that to the point where I feel taken advantage of. I sadly would not recommend shopping here.

6 September 2020
Unprompted review
Rated 1 out of 5 stars

I ordered 2 articles of clothing Aug…

I ordered 2 articles of clothing Aug 20th and Tobi cancelled my order Sept 3rd.
I reached out to customer service twice to see why my order was processing for 2 weeks. I got no response until my order was cancelled and they told me “your order was cancelled”.... Very unprofessional and disappointing

4 September 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT PURCHASE

I placed an order end of July and recieved it 16 business days (the site stated 3-6 business days). When I recieved the package, both rompers were damaged as the seam were coming undone. I sent an email to customer care right away and a week later as I didn’t get a reply. They replied 2 weeks after I sent my first email yet their answer is disappointing. I was asked to pay international shipping to return the item that came damaged. Honestly, would not recommend this place as the quality has went down significantly

3 September 2020
Unprompted review

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