Good communication and delivered quicker than expected. The token collector is well made - the tubes are a bit wibbly-wobbly though as they're only secured at the bottom so we've stuck them down with... See more
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Thanks to the staff at tokensfor for their efficient and fast service, Due to unfortunate events our leisure club was extremely low on stock and I asked if the order could be supplied any quicker... See more
Company replied
Payment options online were a little confusing but the staff soon made contact and got everything sorted. Tokens arrived before the requested date and were as expected. All in all a positive experien... See more
Company replied
Great service. Samples arrived promptly, made a quick call to check colour names and approx delivery date. Handed very professionally and tokens arrived 2 days later. Really looking forward to using t... See more
Company details
Information provided by various external sources
We’re TokensFor Limited formerly known as C A Grant Limited and are based in Sheffield, United Kingdom. In 1995 we began manufacturing plastic travel tokens to local Councils across the UK for use on public transport. Since then we began developing tokens-based reward solutions for schools that encouraged positive behaviour of their pupils. TokensFor has grown each year and now manufactures millions of plastic tokens annually for the education sector, businesses, events and festivals. We also manufacture acrylic collectors which are the perfect partner to store our tokens.
Contact info
111 Leigh Street, S9 2PR, Sheffield, United Kingdom
- 0114 261 1196
- sales@tokensfor.com
- www.tokensfor.com
4.4
Excellent
103 reviews
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Hasn’t replied to negative reviews
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After sales service was second to none
After sales service was second to none, I was out when my items were delivered and straight away I received an email with info on how go rearrange, would highly recommend.
25 March 2022
Great service
Great service. Samples arrived promptly, made a quick call to check colour names and approx delivery date. Handed very professionally and tokens arrived 2 days later. Really looking forward to using them at the school Easter Fair
16 February 2022
Great value and excellent communication
Superb value and high quality new £1 coin locker tokens. Excellent customer service and communication throughout and option to test sample tokens before purchasing a larger quantity ensured the token could be used for intended purpose. Would recommend and would not hesitate to use company again.
13 February 2022
Very Adaptable and awesome postage will…
Very Adaptable and awesome postage will definitely use again. Best thing is communication is fast and amazing. really impressed. product is exactly what you order. Thank you for the support and fast shipping
6 February 2022
Bad Customer Service
Unfortunately you took our order with no notification that your machines which make the tokens are broken. The "matter of fact" notification after you had taken my payment was disgraceful customer service with an almost "could not care less attitude" not the service I was expecting.
15 November 2021
Reply from TokensFor
Hi Cathie
I am very sorry to see your one-star review. You did place the order online so these do automatically get processed. If our customers would like to know a lead time/stock availability prior to order we would be able to advise this either over the phone or via email. Unfortunately, we do not advise stock levels on our website due to the fast-changing nature of our stock availability. I apologise for the inconvenience caused.
The "matter of fact notification" I believe you are referring to is the "note added to your order" email which you would have received. These are only notations and are short and brief. I apologise that you found this abrupt and that it has given you the impression that we do not care. I can assure you this is not the case we care very deeply for our customers and their satisfaction with our service. This notification referred you to the order acknowledgement email which gives a more detailed response. Our machines are currently operational and as the order acknowledgement advises the lead time given is to allow us time to catch up with a back log of orders as a result of the breakdown we had. I have given my sincerest apologies in this email for the inconvenience this has caused and I shall do so again. As advised in the email we will hopefully have your order delivered to you much sooner than you have been quoted.
If you haven’t received the order acknowledgement email this may be in your junk folder. I understand that they can sometimes be incorrectly filtered by your email provider.
I apologise for the disappointment and inconvenience this has caused you. I pride myself on my customer service which I believe is reflected in the other reviews you will find on our Trustpilot page. Hopefully the next time you place an order with us we will have resumed our usual next day service.
Kind Regards
Rachael
Super prompt delivery!
14 October 2021
Good quick service
Good quick service, although they hadn't got what I wanted in stock they soon got the 5000 I required made and sent.
Thanks Alex
8 October 2021
Great service
Great service, we were kept informed of order progress.
Items arrived safely, well wrapped and look excellent quality.
27 September 2021
Great communication throughout the…
Great communication throughout the whole ordering process.
27 September 2021
The service was fantastic and we are…
The service was fantastic and we are very happy with the product. It is just a shame we had to wait for it to be manufactured.
20 September 2021
Goods arrived damaged although they…
Goods arrived damaged although they were replaced quickly.
9 September 2021
Great service
5 September 2021
Excellent company and Excellent service
Excellent company. Placed order on Saturday then had an email saying they was on annual leave till the week after. I emailed the company as I needed the tokens that week and explained this to them. I got a response straight away and was informed that The colour I chose wasn’t in stock for immediate dispatch but if colour wasn’t a problem they could have some sent out to me on the Monday for delivery on the Tuesday. All this even though they was on annual leave. Excellent customer service
22 August 2021
Very helpful on the phone got exactly…
Very helpful on the phone got exactly what I wanted at a good price
19 August 2021
10 out of 10 from making that first…
10 out of 10 from making that first call to then the tokens delived to my door bang on time.
They get my Token of Appreciation especially Rachael.
I would strongly recommend.
Thank You.
Mally Welburn.
From Hull
15 August 2021
Very helpful and got me what I needed…
Very helpful and got me what I needed with next day delivery. very happy
12 August 2021
Great Service
2 August 2021
Straightforward ordering over the phone…
Straightforward ordering over the phone and quick turnaround.
8 July 2021
Reply from TokensFor
Hi Catherine
Thank you so much for your lovely review! I look forward to working with you again soon!
Rachael
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