Honestly enjoyed my visits and even online experience with the store and staff members. Glad they added a gift card system to the stores as well. The only issue I can tell is the lack of merchandise f... See more
Company replied
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See what reviewers are saying
Amazing came really fast and the products are brilliant and the selection they have is amazing and quite affordable as well and the staff at both the shops and comic con are brilliant and friendly
I highly recommend this store for all your Anime/Manga/Kawaii needs. I am buying early for my eldest daughters birthday and decided to check out Tokyo Toys, I wasn't disappointed. They have some... See more
Met in the busy store today by a kind man asking if we needed any help so nice to be greeted clean store very well managed clear prices stocked well felt very inviting and happy was a warm n cosy st... See more
Company replied
Company details
- #68 of 97 best companies in Trading Card Shop
- #2 of 6 best companies in Anime club
- #98 of 139 best companies in Collectibles Shop
- #68 of 112 best companies in Toy shop
Written by the company
TokyoToys is a UK based Anime, Manga and TCG store. We have a long history of providing amazing customer service and being huge fans of all things Anime and Japanese!
Contact info
31 Corporation Street, B2 4LS, Birmingham, United Kingdom
- 01212937292
- birmingham@tokyotoys.com
- www.tokyotoys.com
4.7
Excellent
49 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Fantastic!
Have ordered online multiple times from the website. Delivery is always fast and all items turn up in great condition. I also love the little thank you post cards they add in too! Would always recommend.
15 December 2025
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for ordering with us! We're so glad to hear that you've had an amazing experience :)
Quality item
Quality item, lightening delivery and well packaged.
Great communication throughout.
15 December 2025
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you so much ! We really appreciate you leaving such a kind review ! :D
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived quickly :D
Friendly staff & great customer service
I was helped by a lovely girl called athena, I believe. She was so helpful throughout the time I spent in the shop and so friendly. The interaction I had with her honestly left me with such a positive experience, would go back again for the helpful customer service
16 January 2026
Unprompted review
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thats fantastic to hear! I will be sure to pass on your kind words to Athena ^_^ We are so glad you had such a positive experience in our Birmingham store!
Ordered something
Ordered something, then informed its posted using Royal Mail Tracked 48 (and to expect 3 to 5 business days for delivery). Royal mail tracked should not take 5 business days to be delivered within the UK.
Update: Recieved 'shipped' email 6.2.26 and no RM tracking number, but a 'shop app' tracking number. Finally delivered 13.2.26, and tracking info shows it was actually dispatched 9.2.26 at 17:24, so in this instance it's not RM taking too long, just a very slow dispatch by seller.
Reply to seller: key point is indicating it was shipped 3 days before it was actually shipped, is dodgy and sets false expectations.
6 February 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Hi, All our customers can choose their shipping method and the time frames are clearly stated when you choose your delivery method so I am finding this review a bit unfair as you chose your shipping method.
Unfortunately we no control over Royal Mail so to make sure that our customers have the most information possible we make it clear it can take up to 5 business days to deliver. Of course this varies depending on where in the country you are situated and that can effect the tranist time.
If you wish to discuss this further please contact us directly and we can help clear up this confusion ^_^
*UPDATE* - Hi, your order was placed after the 12pm cut off for same day dispatch on Friday 6th. We are unable to ship any items over the weekend as our shipping policy says so your order was shipped at the next availble shipping day which was Monday 9th. Here is a link to our shipping policy for future reference: https://tokyotoys.com/policies/shipping-policy. Many thanks ^_^
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you! We're glad your order arrived safe and sound ^_^
Beautiful service
Fast delivery.
Great deals.
Sent the wrong item out but the customer service was fantastic, answered all my questions and sent out the correct item as fast as they could.
Will be buying from them again.
6 February 2026
Reply from Tokyotoys UK Anime, Manga & TCG Store
Thank you for your great review! We are glad we managed to fix the issue and get you your amazing product choices!
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