Tom Hixson of Smithfield Reviews 

703
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers had a great experience with this company. Customers consistently praise the unparalleled quality of the products, finding the meat to be top-notch, delicious, and always as described. Many people highlight the exceptional taste and tenderness, especially for various cuts like Wagyu, Iberico, and ribeye, making them perfect for meals and entertaining. However, some customers also noted occasional issues with delivery services, including delays and problems with courier collection, leading to concerns about perishable products. Additionally, a few people mentioned inconsistencies regarding halal labeling and product descriptions, causing confusion about the certification of certain items.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, consistently describing the meat as very good,... See more

Quality

Users consistently express satisfaction with the quality of the meat, describing it as excellent, incredible,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising consistently quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As a long-term customer of Tom Hixson, I can confidently say that their products are unparalleled. The Wagyu beef and Iberico pork are consistently exceptional—without a doubt, the best in town. The q... See more

Rated 5 out of 5 stars

I have been purchasing meat from TH for quite a few years now. Excellent for large beef rib and brisket for the smoker. Also purchase whole sirloin or ribeye, but generally when on special offer.... See more

Rated 5 out of 5 stars

Although have reviewed previously, just need to let Tom Hixson and others know about my latest delivery of Argentinian Ribeye Roll. Firstly the offer price was very reasonable, secondly it was deliver... See more

Rated 5 out of 5 stars

The meat arrived on time, fresh, halal, and very tasty. Packaging was professional and hygienic, clearly prepared with great care. A reliable place I will definitely order from again. Highly recommend... See more


Company details

  1. #26 of 34 best companies in Butcher
  2. #11 of 12 best companies in Butcher shop deli
  3. #64 of 71 best companies in Food producer
  4. #22 of 28 best companies in Meat Products
  5. #10 of 11 best companies in Meat wholesaler
  6. #1 of 3 best companies in Poultry Shop

Written by the company

The World's Finest Meat Delivered. Tom Hixson of Smithfield is a third generation wholesale butcher founded in 1963 in the world famous Smithfield market, London. Tom and the team have a wealth of knowledge in meat, and work tirelessly to bring you the most exclusive and award-winning produce from the UK and around the World. Our produce can be found on the menus of some of the country’s best restaurants and we are trusted by the UK’s most talented chefs and pitmasters. We are delighted that home cook enthusiasts can also enjoy our produce with friends and family. Simply order online and receive chilled delivery to your door. Explore our range of exclusive and award winning produce including Wagyu, Ex-Dairy, Iberico, USDA and much more...


Contact info

4.2

Great

TrustScore 4 out of 5

703 reviews

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4.2

All reviews

(703)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

EXCELLENT RIOPLATENSE RIBEYE

Initial disappointment, with the toughness of Ribeye steaks from the Arrebeef supplier, was totally replaced by complete satisfaction with the excellent Rioplatense Ribeye steaks, which we received - thanks to Hixson's special efforts with the courier - just in time for a special birthday dinner!
I cut the roll into steaks of both 1 inch and 1 1/2 inch thicknesses, according to preference and both we and nearby friends found them every bit as tender and flavoursome as we could have wished.
As soon as we have eaten the remainder, we shall certainly be back for more. We might even branch out into lamb and poultry as well!
Apart from the excellent quality of their beef, Tom Hixson's after sales service is most prompt, attentive and helpful - all a customer could hope for and most reassuring with regard to any future orders one might care to place.
James Smith-Ross

26 February 2024
Unprompted review
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your kind words! We really appreciate you as a customer and we are happy we were able to resolve this for you. We hope to see you soon!

Rated 5 out of 5 stars

Excellent Salt Beef

Excellent Salt Beef, really well packed, delivered on time.

22 February 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate you as a customer.

Rated 5 out of 5 stars

Bought some Tom Hixon Wagyu fillet

Bought some Tom Hixon Wagyu fillet. Well packaged and untrimmed, although this was mentioned on the website. Product was interesting and very good. Thankyou.

21 February 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your feedback.

Rated 5 out of 5 stars

Good customer service

Very good products. When one of the items was delayed customer service dealt with the issue in a very professional manner. I am very happy with everything

20 February 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are happy that we could provide you with the best service and products.

Rated 3 out of 5 stars

No response to email concerns

Had meat from here before and always top quality. This time the packages arrived open (although not the main cool bag) I have emailed twice to gain some advice on whether the product would be compromised but have not had a reply despite their website saying a response would be given in 24 hours.

20 February 2024
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Reply from Tom Hixson of Smithfield

Thank you for leaving your feedback. I am glad we were able to resolve your concerns for you.

Rated 1 out of 5 stars

Ordered the valentines steak box

Ordered the valentines steak box, didn’t get the chateaubriand got a loin butt instead. Spoke to the useless customer service, in one email she told he that is from the top head end of the fillet then in the next email that it was from the tail end and then she tried to tell me it is what they call it in Argentina! Absolute shocking customer service and miss selling of an item

9 February 2024
Unprompted review
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback. I have contacted you directly to see how we can resolve this for you.

Rated 5 out of 5 stars

First Order. 😊😎

Lovely meat. Delivered on time. Looking forward to the short ribs.

26 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for trusting us with your order. please let us know how the ribs tasted! We appreciate your feedback.

Rated 5 out of 5 stars

Problem with previous order but now rectified

I had a problem with a previous order and escalated to Customer services. A replacement was sent out but unfortunately DPD were the cause of a further issue. Camillia was a great help and rectified the issue.
Thank you Camillia.

26 January 2024
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Reply from Tom Hixson of Smithfield

Thank you so much for your feedback! We really appreciate you and I will pass this information on to Camillia and the rest of the tom Hixson team

Rated 4 out of 5 stars

I enjoyed the quality of the meat

I enjoyed the quality of the meat. Packaging was great and would love to order again

26 January 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback! I have contacted you directly to see how we can improve our services.

Rated 5 out of 5 stars

Bought meat before from Tom Hixson and…

Bought meat before from Tom Hixson and was impressed with the quality and taste so thought I would treat myself again.

25 January 2024
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Reply from Tom Hixson of Smithfield

Thank you o much for your feedback! Our goal is to provide the best quality of meat to our customers.

Rated 5 out of 5 stars

The choices and quality of meat I…

The choices and quality of meat I ordered continues to impress me. I won't buy from a supermarket again.

25 January 2024
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Reply from Tom Hixson of Smithfield

Thank you o much for your feedback! Our goal is to provide the best quality of meat to our customers.

Rated 5 out of 5 stars

As per usual everything spot on…

As per usual everything spot on delivery and quality of meat bang on ! Nothing more to add except will be using Tom hixen for the foreseeable

25 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your feedback. We hope to see you again soon.

Rated 3 out of 5 stars

Chateaubriand.

Chateaubriand.
Having enjoyed Tom Hixon meats for several years now I was surprised to find that the chateaubriand in my last order was not at the same standard as previous orders of steak. The pieces were very small and on the fatty side which I was not expecting. I don’t think I would order this product again

23 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! I have contacted you directly to see how we can resolve this for you.

Rated 5 out of 5 stars

Very good quality and price

Very good quality, very professional packaging and timely delivery. And very important—good price.

23 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We are glad that your order arrived on time and was well packaged. We will pass this on to the dispatch team.

Rated 5 out of 5 stars

Great site and food

Easy order and checkout. Speedy delivery and items were well packaged and iced.

23 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your feedback. We hope to see you again soon.

Rated 5 out of 5 stars

5 star quality

Great quality meat at affordable prices. Easy to order, well packaged and delivered on time. I would recommend Tom Hixson for quality food.

23 January 2024
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Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate your feedback. We hope to see you again soon.

Rated 5 out of 5 stars

Found this place by chance on the…

Found this place by chance on the internet for some of my Christmas meat, the quality was excellent then and ordered some Brisket the other day which was equally good. Will be my go2 butcher from now on

23 January 2024
Tom Hixson of Smithfield logo

Reply from Tom Hixson of Smithfield

Thank you for your feedback! We really appreciate you using our services.

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