Tomsgardenequipment Reviews 

As one other reviewer has already pointed out, this company's communications were pretty much non-existent.

I ordered a specific leaf blower online because I couldn't find it in stock elsewhere, and I needed it 'pronto'.

It seems Tom's too were out of stock although this wasn't mentioned on their website. Whilst I paid via PayPal, I do know there is a facility within this not to charge until the goods are in stock and ready for dispatch. However Tom's took my money immediately then sent me an invoice with the invoice status of 'delayed dispatch', with no other info on expected delivery!

I then made 3 separate attempts to contact their online team, and left 3 answerphone messages but none of my calls were returned. I eventually ended up raising a dispute via PayPal which thankfully, the seller did action quite quickly and issued a prompt refund.

If goods are out of stock, they should make in clear on their site, and they should also learn the art of at least some level of communication.

I bought a Hendon tripod ladder, Toms was the best price on the web and free shipping, It arrived two days later in perfect condition but totally unannounced.
Excellent supplier but could do better on the communications front, particularly with delivery notifications.

Best price I could find on a Bosch lawnmower and delivered within 3 days of ordering. Excellent service, I was a little concerned after seeing their low score on Trust Pilot but would definitely use again and happy to recommend.

Would never buy from this company again cheap means bad customer services I had call them they never made contact with me I had too call them and they always sound like they were sleep and should not wake them up very disappointed hard deal with never again refund took a week and I had too call them they are never in hurry to contact you you have too call them and ask questions and then they say I will contact the supplier and get back next year lol

My husband has ordered several bits of garden equipment from this company. The price has always been very competitive, all have come with a 1 year guarantee & delivery has always been quick & hassle free. We will definately use this company in the future.