Tool Academy Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving orders within 48 hours or even the next day, and frequently highlight the competitive pricing, noting it's often the best available. Many appreciate the excellent product selection, including specialized items not easily found elsewhere, and the high quality of the tools. The service is frequently described as fantastic, with responsive, professional, and knowledgeable staff who provide helpful recommendations and ensure smooth, trouble-free online ordering experiences, making it an easy and reliable choice for their tool needs. Reviewers also consistently commend the overall ease of transaction and the reliable communication from the company, reinforcing their positive experiences across all interactions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting great pricing and... See more

Product

Consumers find product to be positive, often praising the wide selection of tools, including hard-to-find... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and efficiency.... See more

Order

Customers consistently note positive experiences with order, praising the fast processing and shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tool Academy is my go-to for tools. Great pricing, fast shipping, and a solid selection you don’t always find elsewhere. What really stands out is the service. You can tell it’s a family-run business... See more

Rated 5 out of 5 stars

Had a few questions regarding my order and they were answered quick and clearly. That same order was delivered fast and without any issues. They stock everything you would find at your big box hardwar... See more

Company replied

Rated 5 out of 5 stars

Very well done. Staff was very helpful with assisting me during my online issue to help me correcting the problem I was having with ordering my purchase. Delivery was super fast, prices was fantastic,... See more

Rated 5 out of 5 stars

I looked for an epoxy product online, called the guys at the store who took the time to describe the product to me and make a recommendation for my application. I then immediately placed the order onl... See more

Company replied


Company details

  1. Construction machine dealer

Written by the company

Since 1989, Tool Academy has been a trusted partner for contractors and trades professionals across the GTA and beyond. Founded by brothers Enzo and Claudio, what began as a small family business has grown into one of Canada’s leading construction supply destinations—offering expert service, professional-grade tools, and fast global shipping to over 20 countries. Enzo and Claudio’s vision remains the same: to serve every customer like family.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(277)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Tool came as described, but shipping…

Tool came as described and payment was easy. My issue came with the shipping. Instead of placing the package on my front doorstep where I have a camera they placed it in the back of my house which is on a busy street. Disappointing as shipping was over $20

13 April 2026
Rated 5 out of 5 stars

Great service

The prize was good and the item shipped the next morning.

4 April 2026
Tool Academy logo

Reply from Tool Academy

Hey Chris,

I'm happy to hear your experience was a great one. We look forward to serving you again!

- Christian

Rated 5 out of 5 stars

Incredible price

7 April 2026
Tool Academy logo

Reply from Tool Academy

Hey Abraham,

Thank you so much for your business. I look forward to helping you again in the future.

- Christian

Rated 5 out of 5 stars

Shipping was fast

Shipping was fast, products well packaged. What more could you ask for?

4 April 2026
Tool Academy logo

Reply from Tool Academy

Hey Russell,

I'll be happy to pass this message on to the warehouse team that packages and ships out everything! They are great at their jobs. Thank you so much for the incredible review.

- Christian

Rated 5 out of 5 stars

Price was good

Price was good, delivery was fast, all in all a good experience

31 March 2026
Tool Academy logo

Reply from Tool Academy

Good price and speedy delivery — what more could you ask for? Really glad it was a smooth experience all around, means a lot to us 🙏

- Christian

Rated 5 out of 5 stars

Best Epoxy

Super quick shipping and great products

30 March 2026
Tool Academy logo

Reply from Tool Academy

Thank you so much for your business! We look forward to serving you again in the future.

- Christian

Rated 5 out of 5 stars

Family

It is good to hear that you treat your customers like family. There are not to many people that treat their clients like family

7 April 2026
Unprompted review
Tool Academy logo

Reply from Tool Academy

That's literally what we're about. We've been a family business since 1989, and that never changes. Comments like this make it all worth it 🙏

- Christian

Rated 5 out of 5 stars

Awesome

Awesome , very attentive

2 April 2026
Tool Academy logo

Reply from Tool Academy

Appreciate that! We always try to make sure no one falls through the cracks.

- Christian

Rated 5 out of 5 stars

Been buying tile tools from this…

Been buying tile tools from this company for probably 10 years here and there .
They are always on top of things and great service.
They deliver packages right to my door seeing i live out of town .
Great prices as well

21 March 2026
Tool Academy logo

Reply from Tool Academy

10 years — that means the world to us, genuinely. Loyal customers like you are the reason we do this. We'll keep delivering right to your door!

- Christian

Rated 3 out of 5 stars

The tracking for the package was almost…

The tracking for the package was almost none existent. Given that the shipping company was well known i expected better.

10 March 2026
Tool Academy logo

Reply from Tool Academy

Hey WIlliam,

I'm sorry about that experience. We ship through third-party carriers, so the tracking visibility is unfortunately on their end — that said, it should still be functional, and clearly that wasn't the case here, which isn't acceptable. We really hope to earn those other 2 stars on your next order. Please don't hesitate to reach out to us directly if you ever need anything! 🙏

- Christian

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