Tool Academy Reviews 

277
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, often receiving orders within 48 hours or even the next day, and frequently highlight the competitive pricing, noting it's often the best available. Many appreciate the excellent product selection, including specialized items not easily found elsewhere, and the high quality of the tools. The service is frequently described as fantastic, with responsive, professional, and knowledgeable staff who provide helpful recommendations and ensure smooth, trouble-free online ordering experiences, making it an easy and reliable choice for their tool needs. Reviewers also consistently commend the overall ease of transaction and the reliable communication from the company, reinforcing their positive experiences across all interactions.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting great pricing and... See more

Product

Consumers find product to be positive, often praising the wide selection of tools, including hard-to-find... See more

Service

Reviewers mention positive feedback about service, consistently praising its excellence and efficiency.... See more

Order

Customers consistently note positive experiences with order, praising the fast processing and shipping times,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tool Academy is my go-to for tools. Great pricing, fast shipping, and a solid selection you don’t always find elsewhere. What really stands out is the service. You can tell it’s a family-run business... See more

Rated 5 out of 5 stars

Had a few questions regarding my order and they were answered quick and clearly. That same order was delivered fast and without any issues. They stock everything you would find at your big box hardwar... See more

Company replied

Rated 5 out of 5 stars

Very well done. Staff was very helpful with assisting me during my online issue to help me correcting the problem I was having with ordering my purchase. Delivery was super fast, prices was fantastic,... See more

Rated 5 out of 5 stars

I looked for an epoxy product online, called the guys at the store who took the time to describe the product to me and make a recommendation for my application. I then immediately placed the order onl... See more

Company replied


Company details

  1. Construction machine dealer

Written by the company

Since 1989, Tool Academy has been a trusted partner for contractors and trades professionals across the GTA and beyond. Founded by brothers Enzo and Claudio, what began as a small family business has grown into one of Canada’s leading construction supply destinations—offering expert service, professional-grade tools, and fast global shipping to over 20 countries. Enzo and Claudio’s vision remains the same: to serve every customer like family.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(277)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Free shipping would have yielded 5…

Free shipping would have yielded 5 stars, but I get it, we all have to make a living.
Also, according to the date on the tool, it was produced almost 3 years ago; I'm not concerned about that, just surprised that it's been hanging around that long!

22 January 2026
Rated 5 out of 5 stars

Tool Academy is my go-to!

Tool Academy is my go-to for tools. Great pricing, fast shipping, and a solid selection you don’t always find elsewhere. What really stands out is the service. You can tell it’s a family-run business that actually cares about getting things right. Orders are packed properly, shipped quickly, and questions are answered without any runaround. Highly recommend.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service and variety

Great service and variety

16 January 2026
Tool Academy logo

Reply from Tool Academy

Hi Sandra,

Thank you so much for the 5-star review! We really appreciate the kind words and are glad you had a great experience with our service and product selection.

Thanks again for choosing Tool Academy — we look forward to helping you again soon.

— Christian

Rated 5 out of 5 stars

I have not received my package yet

I have received my package,and everything is as expected

10 January 2026
Tool Academy logo

Reply from Tool Academy

Hi Casey,

Thanks for taking the time to leave a review. We just wanted to clarify the timeline on this order for transparency.

The order was placed on Saturday evening, and as our shop is closed on Sundays, it was shipped first thing Monday morning when we reopened. Once an order is in transit, delivery timelines are handled by the selected courier.

That said, if you have any questions about your shipment or need help tracking it, we’re always happy to assist directly. Please feel free to reach out to us anytime.

— Christian

Rated 5 out of 5 stars
Tool Academy logo

Reply from Tool Academy

Hi Jean,

Thanks so much for the 5-star review! We’re glad to hear you were happy with the pricing and fast shipping.

We truly appreciate your support and look forward to helping you again soon.

— Christian

Rated 5 out of 5 stars

Good selection

Good selection. Good prices and great service.

13 January 2026
Tool Academy logo

Reply from Tool Academy

Hi Maciej,

Thank you for the 5-star review! We’re really glad to hear you were happy with our selection, pricing, and service.

We appreciate your support and look forward to helping you again.

— Christian

Rated 5 out of 5 stars

Always fast in good service and good…

Always fast in good service and good prices

13 January 2026
Tool Academy logo

Reply from Tool Academy

Hi Norman,

Really appreciate you taking the time to leave a review — fast service and fair pricing are exactly what we aim for, so it means a lot to hear that.

Thanks again for your continued support. We’ll be here whenever you need us.

— Christian

Rated 5 out of 5 stars

this item was a good price as well…

this item was a good price as well delivery was well within my expectations

5 January 2026
Tool Academy logo

Reply from Tool Academy

Hi Ian,

Thanks so much for the 5-star review. We’re really glad to hear you were happy with the price and that delivery met your expectations. As a family-run business, that kind of feedback genuinely means a lot to us.

We truly appreciate your support and hope to help you again soon.

- Christian

Rated 5 out of 5 stars

great experience !

great experience !

10 January 2026
Tool Academy logo

Reply from Tool Academy

Hi there,

Thanks so much for the 5-star review. We’re really happy to hear you had a great experience. As a family-run business, your support truly means a lot to us.

Hope to help you again soon.

- Christian

Rated 5 out of 5 stars

Shipping was quick and prices were…

Shipping was quick and prices were great.

9 January 2026
Tool Academy logo

Reply from Tool Academy

Hi there,

Thanks for the great review. We’re happy to hear the shipping was quick and the pricing worked for you. As a family-run business, support like this really means a lot to us.

Appreciate you choosing Tool Academy.

- Christian

Rated 3 out of 5 stars

I recive wrong item

I order the old model of dewalt drywall drill, you guys send me the new model of drywall drill which I dont like because it doesn't last much. they always break. I had 2 in 4 years they stop working properly after 2 years. But anyway I will keep ordering from here im surprise of shipping time so fast the tool i purchase work perfectly i hope it will last long time just next time if you guys have something out of stock call me and I can wait until you guy have it in stock or I can get a refund thank you! Not big deal dont worry

5 January 2026
Tool Academy logo

Reply from Tool Academy

Hey Yahriel,

Thank you for taking the time to leave a review and for continuing to support us — we truly appreciate your honesty and loyalty.

We want to clarify that the model you ordered, the DCF630B, is currently the only version available, as the previous model has been discontinued by the manufacturer. That said, we completely understand your preference and your feedback regarding durability, and it’s something we take seriously.

We also appreciate you highlighting the fast shipping and that the tool you received is working perfectly — our goal is always to get customers what they need quickly and reliably.

Your note about communication is very fair, and we agree. When an item is unavailable or discontinued, we should always reach out first to give customers the option to wait or receive a refund. We’ll be improving that process moving forward.

Thank you again for your continued support. As a family-run business, feedback like yours helps us grow and serve our customers better.

- Christian

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