Toolauthority Reviews 87

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I received the item ontime, when i opened it there were some broken parts - i contacted Amazon and Tool Authority promptly got back to me and gave me a full refund and paid the return-postage Aliso... See more

Rated 4 out of 5 stars

Great price, arrived fast but was shipped in reg box and tip had torn through because it was missing reducer. Left me wondering whether this was an "open box" item rather than NIB. Contacted custome... See more

Rated 5 out of 5 stars

Ordered DeWalt 744 mitre. Arrived 2 days later. Product was exactly as expected. & online catalogue & spec sheets / drawing were thorough and complete. Price was lowest of any supplier, & shipping... See more

Rated 5 out of 5 stars

I have come to toolauthority.com twice now, and both times they have had the best prices and actually had stock of items that most did not! On my first order, a couple of items arrived damaged, and t... See more

Company details

  1. Tool shop
  2. Handyman

Information provided by various external sources

Tool Authority offers high performance construction power tools and fasteners at competitive prices. We are authorized dealers for all the best manufacturers, including: DeWALT, Milwaukee, Makita, Bosch, Hitachi, Porter Cable, Delta, Yamaha, Paslode, Irwin, and many more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87 reviews

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Rated 5 out of 5 stars

Hard to fine part

I have been looking all over for these, they have the teeth on the ends to really grip the screws, thanks!! Quick shipping! All good!

18 February 2017
Unprompted review
Rated 4 out of 5 stars

Nice levels - poor packaging

I love the levels!!! They are sturdy and the best on the market. This review would have received 5 stars (I almost rated this a 3) if the packaging would have been better. For such an important instrument as these levels I would expect better packaging for shipping. The levels just had a single layer of cardboard protecting them and that cardboard was punctured in one place and bent in another and partially opened. I checked the levels and they seem to have arrived safely despite the poor packaging.

25 January 2017
Unprompted review
Rated 1 out of 5 stars

Still havent recieved my order

I paid over $20 for 2 day shipping. I was told it would be delivered on Sunday I still have not received my order two days after the guaranteed delivery date. I will never purchase anything from them again and I recommend others don't either. With the issues caused waiting for this part to arrive delaying the project another two days. It would have been cheaper for me to purchase a new framing nailer.

17 January 2017
Unprompted review
Toolauthority logo

Reply from Toolauthority

Hi Ryan,

I'm very sorry to hear about your late shipment. We do everything we can to get our customers' order processed and shipped as promptly as possible, especially given the time-sensitive nature of some of our customers' businesses.

I checked on the order in question and saw that it was placed on Jan. 12th, and was processed and shipped (via UPS 2nd Day) from our facility they next day on Jan. 13th. As your order fell over the weekend (UPS doesn't deliver on Sundays), you should have received your order on Monday, however, I see it was not delivered until Tuesday. For that I'm truly sorry. Unfortunately once the order is in the shipping company's hands, there's not much we can do.

I do hope you'll reconsider your stance as I can assure you, your business means very much to us.

If you do decide to place an order again in the future, please feel free to reach out to us at 1-866-234-8665 and we'll be more than happy to help as best we can.

Thanks and have a wonderful day!

Rated 5 out of 5 stars

Couldn't Ask for More

I ordered spring spikes. The ordering was easy and the spikes came way sooner than expected. Great price and quick delivery.

25 September 2015
Unprompted review
Rated 4 out of 5 stars

New 50th Anniversary Paslode F350S

Great price, arrived fast but was shipped in reg box and tip had torn through because it was missing reducer. Left me wondering whether this was an "open box" item rather than NIB. Contacted customer service and provided requested photos but never got a final response. It works so that is the most important part.

1 September 2015
Unprompted review
Rated 5 out of 5 stars

Brandon is the Best!

I called two other web based stores first. At both the representatives had zero knowledge about the products. Brandon knows his products and offered advice on their use. At Tool Authority their name rings true and will be my first call from now on!!

16 August 2015
Unprompted review
Rated 5 out of 5 stars

Good Price, Quick Shipping

I'm always a little weary of trying new online retailers, but I was pleasantly surprised with my experience with tool authority. Some of the functionality of the website interface that wasn't working had me a little worried.

Bottom line is I Received product at a competitive price and they were quick to ship.

7 August 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

I am very pleased! I received the right tool at the right price, and delivery was extremely fast!
Happy Customer here!

10 July 2015
Unprompted review
Rated 5 out of 5 stars

Recent purchase

I needed some items overnight and it was late in the day. They managed to get my order out that day which was greatly appreciated!

8 June 2015
Unprompted review

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