Toolnation.nl Reviews 

They sent me the wrong product!

Phone number doesn't work. There is no contact e-mail address. There is a contact form on the page. The form does nothing. I receive no confirmation about the form either... I want to return the product but I CANNOT REACH ANYBODY!

The company makes you believe that it's a local shop. However, when you order, you will receive an international pack which will take weeks to come. In addition, we paid almost CHF 50 for additional taxes and tax services. The same happens in Germany and in any country outside Holland, as the company is located there. Also during the checkout, a different price (higher) was shown than the one in the product description. Never anymore.

Toolnation is one of the best tool providers I have used.
The prices are good & the customer service is excellent.

Ordered a track saw that had a "Verwachte levertijd 3 tot 6 werkdagen". After a week of hearing nothing I called support and was told to be patient. Several more weeks again same story. More time goes by I call again and they finally tell me that Bosch is having issues filling orders. After waiting 4 months I cancelled my order. The communication updating me about the status of my order should be much better. Currently, the same saw still displays "Verwachte levertijd 3 tot 6 werkdagen". It is BS.

AVOID! OPPASSEN!
Waiting for the other half of my paid order since April (we are now end of July). The product was described as 'in stock and deliverable within the week'. No communication, barely replies to my emails, and if it's a reply it's a 'we dont' know when we will send your order'. My company has lost a lot of time and money due to having to order the missing product at another company, in the meantime we still wait. After a lot of asking a 30 euro voucher was offered, ridiculous.

Still didnt receive my order…waiting 4 months already! 0 communication. My last purchase ever at toolnation

I ordered (and paid) for a item which was shown as available within 4 to 6 days. I still do not have received anything but a bill. .
I tried to take contact with their client support : awful waiting time. When I finally received an answer, it was to say : "ok, we don't know when your order will be shipped but you will receive an email when ready."

There is absolutely no client service within Toolnation.

I requested an cancellation of my order and a refund today.

Toolnation never ever again !

I ordered one item on 28/05. The item was shown "Op voorraad, levertijd: 1 tot 4 werkdagen". However it has not been shipped as of 10/06. On the website it still says it is in stock. I contacted Toolnation last week by a contact form and received a reply that it is not known when the item will be shipped and that I will receive an email when it is shipped. However the item is in stock, so how come it is not shipped?

This means that Toolnation is not truthful about items in stock. There is also no update from Toolnation about when the item will ship. I need the item I ordered before summer vacation and reading other reviews it seems I will not receive it. Therefore I asked for a refund today.

Unfortunately I will not purchase from Toolnation again because of this problem. If Toolnation was honest about item not being in stock or that it will ship in a long time, I would buy this item somewhere else but would buy again from Toolnation in the future. However when the company is lying to customers about items being in stock and also continuing to show that the item is in stock even after it is clear it is not, I cannot trust that company. This item is also on sale!

This kind of behaviour will destroy the company. It does not take a lot to be honest with your customers but now the trust is lost and many people will never buy from Toolnation again.

For shipment 35 kg weight they charged me 650 eur to Croatia. For example Gls cost me 40 eur for 40kg to Nederlland from Croatia. Someone in this Company is certainly incompetent or they all think that we all are stupid.

One of the cheapest web shops, but I've had problems with several orders. Once they shipped something else, another time, it took over a month to deliver while it was supposed to take only a couple of days. The service is not great, it takes a long time to get someone on the phone.

I have sent my Machine dewalt for repair it , they told me that in 10 days will Be done , after 2 moths i have recieve my Machine back completely disassembled .

My number one go to machine shop. service altijd prima en levering is top. prijs kwaliteit is een hoog niveau.

Ordered on the 9th April. Still no tools. Cannot contact toolnation by phone or email. Nobody responds. Stay away from this online shop.
Edit:Tools arrived today:19/05/21

Ordered and paid €1.000+ item in February, now it's May and it's still not delivered. Even €50 delivery paid... All the time they're saying there's supplier problem. What else can one say about it. I even offered them to send me another more expensive tool that they actually have in stock, with me paying for difference, but they declined with "that is not possible".

UPDATE: Found out that it really is not their fault that the item is not yet dispatched, so I updated my review. I contacted supplier directly and it's true that there's general problem with deliveries. But overall rating still remains low, since seller doesn't offer you alternatives for your money when the item you ordered can't be delivered. I suggest lil bit more respect to their customers.

2.UPDATE: Received today! Was worth waiting 3 months, thx toolnation. Rating too updated.

I have never ever expirenced a webshop with this bad service and business model. In fact I do not even think its legal - e.g. payment withdrawn my account when placing the order and not at shipping time, not possible to cancel an order... and so on. On the service part there several big issue - where the most obvious is the conflict of not possible to contact by phone and 2 working days official response rate on web formula requests - that do not even possible to follow-up on. In my case this has resulted in the following: Ordering tool last weekend Saterday and Sunday and found out that I could save shipping cost and get a free (Makita) battery combining the two orders. Wrote to Toolnation Sunday just after placing the second order to have the two orders combined. Called them Monday - Friday on the phone no feedback/not working. Finally they returned on mail on the fomular send Sunday - just to inform that this was not possible. Then I asked to have the order canceled. After yet another day Toolnation returned that this was not possible after that many days. On top I received the wrong tool on Wednesday and again contacted them on this. I have still not any information on how to handle this (now more than two days after). And the tools that should be delivered within 1-4days have not even been shipped yet. To sum up. It's now 5 working days since I ordered. Toolnation have taken the payment on the date of order. I have received one out of 7 products - and that is a product that I have not ordered. The other item have not even been shipped yet - items delayed according to informed delivery. No information on how to return the wrong delivered product. No possible to cancel the orders. Not possible to contact Toolnation on phone and not answering mail or web service formulas, not possible to follow the requests, messenger service only inform that they will return asap... nothing happens. Very very bad customer handling and really doubt their business model to good/legal...

Product not delivered after a month, customer service doesn't respond. Reviews on their website are all positive, which is very different from the reviews which show up from a small search on the internet.

Package never dispatched. Customer service is very slow, if they answer at all.

2 months since I placed my order and still nog tools or refund.

very bad seller, do not meet deadlines, customer service is very slow

Don't but here! My order was only partly delivered and no way of knowing when the rest will be shipped. It's not possible to get in contact, not by phone, not by mail, not by chat. Did not get a confirmation of my order in the mail, did not get an invoice.
And don't use relocating your business as an excuse for not helping your customers!

On 02/02/2021 I ordered different sizes of screws, 19 different items totally. Delivery came per box during weeks. Last delivery of 2 boxes still awaiting, this writing on 03/05/2021, that is 3 months! On 28/04/2021 I asked for refund for the last 2 items. Until now no reply. I will never order with them again. Quality of screws were also medium.