Tool Raptors Ltd Reviews 7

Our experience with Tool Raptors Ltd as a creditor has been deeply disappointing and raises serious commercial concerns.

NEDAVION Aerospace issued valid commercial invoices to Tool Raptors Ltd which remained unpaid long before the company entered its CVA process in May 2024.

Over an extended period, repeated assurances and payment representations were made to us, including transmission of SWIFT payment copies prior to commencement of the CVA. Despite these representations, no funds were ultimately received by our company.

More than 800 days later, the position now presented is that additional procedural action is still required from the creditor side in order to participate in the CVA process, despite the debt already being fully known, communicated, and outstanding prior to insolvency protection.

While we respect that insolvency procedures exist for legal reasons, from a commercial and supplier perspective this experience has been extremely negative.

This post reflects solely our documented commercial experience as a creditor. Suppliers are strongly advised to conduct extensive credit, payment, and counterparty risk assessments before extending unsecured terms.

DO NOT USE!!
Ordered item 4 weeks ago and nothing! No response from emails. Avoid!

Ordered two flight cases no problem. 3 weeks later nothing turned up, Can't ring them as there phone lines do not work. Got an email saying it was getting sorted. a week later nothing. Emailed again asked for a refund, told the refund would take 7 working days, no problem.

Money never showed up and blank all my emails now. AVOID AT ALL COSTS!

Do not use this company!!

I first contacted them in August/September to foam and laser etch three draws of tools for my new job. I was told it would only take about three/four weeks, it ended up taking over 4 months and it's still not complete.

The whole process was was painful! There were 2 missed collections leading me to drive to them personally to drop off my tools, they were shut for the day and forgot i was coming so i had to wait. I was sent designs for the foam that didn't even have all my tools included in the design. I would ask for the design to be changed and i would only get partial changes with the rest ignored. I thought to my self that it's hard to explain over email so i tried to call them. I made multiple attempts to get hold of them on different days and times with no answer, this continued for weeks. They actually answered the phone when i called them on another number.

When i eventually had foam inserts arrive, they were of a design i did not approve and my tools were not with them, after calling and complaining i eventually got my tools back, Un-etched and they didn't even fit the foam inserts they sent me.

After a missed collection again, i decided to drop them off for a second time and the CEO/Owner apologised over the phone and told me he would ensure it was sorted. Weeks later and after i made multiple phone calls i get told their etching machine is broken and just over half my tools are done.

I agreed to having my tools sent back to me with an agreement that they will be re-collected and etched for me as soon as the machine was fixed and with a partial refund.

Weeks later again and no word from them and no partial refund, still keep calling and last time i communicated with them they informed me that the refund would take three working days (NO refund received) and not a mention or sorting my tools out as of February this year.

Worst service i have ever had in my life and that's not an exaggeration AVOID!

Amazing service with a super fast turn around of 3 days from kit collection to kit delivery!!. I needed my kit foamed out as fast as possible as I was ordered on a job abroad for a downed aircraft and the requirements of tool control were extremely strict so I found tool raptors who help me get my kit collected foamed and send to my overnight stay. Thank You !