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ToolsToday.co.uk Reviews 

6,395
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 383 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordering items online is very straightforward, while delivery services are remarkably fast, punctual, and handled with great care by friendly drivers. People also deeply appreciate the knowledgeable staff who provide thorough product descriptions, helpful operating instructions, and prompt communication throughout the entire purchase process. However, some customers also noted frustrating delivery delays, uncommunicative support, or occasional missing parts that required extra time and effort to fully resolve. Some reviewers were not happy with long waiting times and difficulties getting timely responses when trying to track down their delayed orders or resolve issues.

What people talk about most

Delivery service

Consumers find delivery_service to be positive, highlighting fast shipping times and orders arriving on time.... See more

Product

People report positive experiences with product, often highlighting great value, competitive prices, and... See more

Order

Clients share positive opinions on order, highlighting smooth and straightforward purchasing processes... See more

Service

Users describe positive interactions with service, highlighting fast response times and efficient telephone... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great deals.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service with delivery in timescale. Only suggestions I would make are 1) Tools Today could communicate when delivery is likely to be as the process of PDI is completed. This helps to plan... See more

Company replied

Rated 5 out of 5 stars

Honestly I bought Stiga 748 SE from tools today.Due to the cartoon instruction manual provided by Stiga I never knew about the key to go in electrical starter .I kicked off as I could not start it . E... See more

Company replied

Rated 5 out of 5 stars

I ordered a ride on mower on Friday, got a phone call lunchtime Monday to tell me the pre delivery inspection was complete and that the mower would be shipped today. Delivered on Wednesday early afte... See more

Company replied

Rated 5 out of 5 stars

This was my first purchase from Tools Today. co. uk I found their web page very easy to use, with good clear descriptions and specifications of the products they had for sale ,my order was quite... See more

Company replied


Company details

  1. #41 of 94 best companies in Tool shop
  2. #7 of 11 best companies in Construction machine dealer
  3. #3 of 5 best companies in Garage Equipment Wholesaler
  4. #11 of 22 best companies in Lawn Mower Shop
  5. #26 of 53 best companies in Safety and work wear
  6. #4 of 4 best companies in Tool repair shop

About ToolsToday.co.uk

Written by the company

WHY BUY FROM ToolsToday.co.uk?

ToolsToday.co.uk is the Online Shop of Bob Richardson Tools & Fasteners Ltd, Our Showroom is Open to Both Public & Trade Customers & is Based in Dudley, West Midlands.

We Stock an Extensive Range of Products by Leading Brands including Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Sealey, Kress, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard, JCB Workwear & Many More. Being an Established & Trusted Name in Tool Supplies Since 1983, we have Built Strong & Valued Relationships with all our Suppliers Enabling us to Give you the Best Products at Low Prices & Peace of Mind when Ordering Online.

We are a Family Run Business Committed to Giving you a Quality Service Matched with the Best Tools & Products. Welders, Air Compressors, Ladders, Lawn Mowers, Grass Trimmers, Drill Bits, Hand Tools, Workwear, Footwear, PPE, Angle Grinders, Pressure Washers, Torches, Heaters & Much Much More.

About ToolsToday.co.uk

Written by the company

Family Run Business Established 1983
ToolsToday.co.uk is an online tool shop based in Dudley, West Midlands. We stock a full range of tools & products including leading brands such as Stihl, Makita, Husqvarna, Teng Tools, Mountfield, Franklin Tools, Snickers, Stiga, Ledlenser, Kress, Sealey, Buckler Boots, Spear & Jackson, Dunlop, Parweld, Dewalt, SIP, Werner, Altrad Belle, Timco, Armorgard & many more. Being an established & trusted name in tool supplies since 1983, we have built strong and valued relationships with all our suppliers enabling us to give you the best products at low prices & peace of mind when ordering online. On our site you can find all your tool needs with a huge range of top brand names.
Top Brands
We are committed to giving you a quality service matched with the best tools & products from power tools to ladders, drill bits to padlocks, Hi-Vis clothing to welders by brands such as Dunlop, Snickers, LEDLenser, Abus, ICS, Buckler, Sealey & more!
Always Here To Help
Within the company we have many years of experience in supplying quality products at the right price. Our team of knowledgeable sales staff are always on hand to help, in store or over the phone. Our emphasis has always been to sell the most appropriate tool for the job in hand. If you need any help or advice on any of our products please feel free to call us, email us, LiveChat us or pop in to our showroom for a chat.
Repair Service
We also offer a range of servicing & repair options for many brands of power tools, air tools, garden machinery including chain saws and light construction. We are authorised repair agents for a selection of power tool & garden machinery brands.
West Midlands Store
Based in Dudley, West Midlands our 3000 sq ft showroom has a huge range of products in stock, ready to take away today. Whether you're replacing a broken work tool or need a new lawn mower for your weekend jobs, we have the right tool for you. In stock products include welders, air compressors, ladders, grass trimmers, drill bits, nail guns, wheel barrows, workwear, angle grinders, pressure washers, lawn mowers, wellington boots & much much more!

Free Delivery Over £100

Next Day Delivery on In Stock Items

Next Day Delivery on In Stock Items

We offer free delivery on all orders over £100, delivered to the UK Mainland (excluding Scottish Highlands). All items in stock ordered before 2.30 are usually delivered next working day!

There is a number of ways to pay allowing a quick & hassle-free checkout. You can pay by Debit / Credit Card, PayPal, Apple Pay or Google Pay. V12 Retail Finance is also available.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,395)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great mower shame that when it was…

Great mower shame that when it was delivered it had parts missing so had to wait a good week to use it sent 4 emails and no reply so called them in the end to sort the parts and after the week they came .
No sorry or anything

10 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the issue with your mower Peter, glad to hear it is now reseolved, sorry again for any inconvience caused,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Wonderful service and the kind…

Wonderful service and the kind gentleman made our strimmer up and started it, so that we could use it straight away.

10 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Jane,

Kind Regards,
ToolsToday.co.uk

Rated 4 out of 5 stars

Good price and delivered on time

Good price and delivered on time. Had to chase the order a couple of times but eventually met delivery timescale. Some minor transit damage on goods (ride on mower) but was offered compensation which was accepted. Overall good experience and would recommend.

9 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Apologies for the slight damage caused by the courier Josephn, thank you for your understanding,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Mountfield SP lawn mower.

Easy to navigate site, easy to order, great price. Delivery was very quick.. item was just as advertised, easy to assemble and does a great job of cutting my lawn's. Would definitely recommend Tools Today to friends and family.

9 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Sharon,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Good experience …

Always someone on the other end of the telephone to speak to. Easy to order and I would recommend this company from my experience

9 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Richard, we hope you enjoy using your new ride on lawn mower,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Excellent

From ordering to delivery was excellent.

I contacted via email to check on delivery, response was quick with the info I wanted.

Definitely recommend,

👍

8 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Sue,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Purchased a mountfield sp 42 self…

Purchased a mountfield sp 42 self propelled lawnmower.
Tool today co.uk was absolutely fab from start to finish.
Best price on the market.
Really good discount and customer service
Great delivery.
Overall great company to buy from.

8 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your comments & review Nina,

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

Avoid this company. Don't recommend!

Ordered new oil dyspenser from this company, it was showing available but I waited a week for the delivery. The product arrived damaged. No responce to my emails and calls. Avoid this company. I will porsute with the return.

27 April 2026
Unprompted review
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry your order arrived damaged Robert, it was delivered directly from Sealey and not by ourselves. We have requested for Sealey to pick up the damaged item from you to resolve the issue, sorry again for any inconvenience caused,

Kind Regards,
ToolsToday.co.uk

Rated 4 out of 5 stars

Advertised in stock and wasn’t so had…

Advertised in stock and wasn’t so had to wait 3 weeks. Office staff helpful . Delivered on time driver helpful

7 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the delivery delay with your order Jack, thank you for your understanding,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Ease of purchase

Ease of purchase, fast delivery and great products delivered. Ordered power mini saw and pruner. Works great.

7 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Sidhaartha,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Really happy with the product and the…

Really happy with the product and the purchase experience. Was kept informed and given the option of an alternative or refund when it looked like delivery would be delayed but as it turned out it arrived much sooner than expected. Would definitely buy from them again.

6 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your kind comments & review Debi,

Kind Regards,
ToolsToday.co.uk

Rated 4 out of 5 stars

Poor comms before dispatch, all sorted after chasing, good product

I left a very negative review before I received the goods, as I was not getting any conms from supplier. Thankfully all now sorted and have a very good engineered product at a good price, so thanks to supplier for resolving

6 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Very sorry about the issues you experienced with your order Graeme, from DPD tracking we can now see you have received your delivery,

Kind Regards,
ToolsToday.co.uk

Rated 5 out of 5 stars

Great service

Great service - my gear arrived super quick as it always does when I use Tooled Up.

5 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Many thanks for your review Simon,

Kind Regards,
ToolsToday.co.uk

Rated 1 out of 5 stars

I did not receive the product as it has…

I did not receive the product as it has been sent back to Toolstoday by the carrier. I was informed by email that this was the case and I would receive a refund on my credit card but this not happened nearly two weeks later.

1 April 2026
ToolsToday.co.uk logo

Reply from ToolsToday.co.uk

Sorry about the delivery issue Nicholas, we're not sure why your order was returned back to us and was out of our control. A refund has now been processed. Sorry again for any inconvenience caused,

Kind Regards,
ToolsToday.co.uk

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