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Tooltime UK LtdReviews 

1,281
•
TrustScore 4.5 out of 5

4.7

DIY Store
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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent value and competitive pricing of the products. Customers consistently highlight the quality of the goods and the efficiency of the ordering process, noting that items are often as described and well-packaged. Many consumers also appreciate the quick dispatch and speedy delivery, with some receiving their orders much faster than expected. The inclusion of free gifts and mystery items is often mentioned as a pleasant surprise, enhancing the overall purchasing experience. However, some people were dissatisfied with issues related to delivery, such as late parcels or items being left in unsecured locations, leading to non-receipt. A few other people also felt that products arrived damaged or had clearly been used, and some experienced problems with missing items from their orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and super speedy delivery... See more

Product

Users describe positive interactions with product, often praising the quality and value for money, with many... See more

Price

Customers had positive experiences with price, consistently reporting that products were offered at bargain,... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the products and their good condition... See more

Order

People report positive experiences with the ordering process, often highlighting the ease of placing an order... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order came quickly and represented excellent vfm. The numerous free gifts were a nice touch although most diy-ers like me would already possess them. Am looking forward to using the reciprocating saw... See more

Rated 5 out of 5 stars

Tooltime products and prices meet my niche needs. I'm retired, and my life is now family and DIY. When Tooltime are having their regular sales, I top up on my DIY consumables, and perhaps a new tool.... See more

Rated 5 out of 5 stars

I ordered a cordless 'Silverline' crocodile saw - great price, great summer discount - only paid £29 - Using a Bosch blade the tool worked very well - downside only 1 battery but great delivery so 5... See more

Rated 5 out of 5 stars

Fast delivery Really good price Came with a few freebies which was unexpected but appreciated Not used this company before but would recommend Replacing a garden box I’ve had for years so ho... See more

Company details

  1. #48 of 127 best companies in DIY Store
  2. #33 of 63 best companies in Bike accessories store
  3. #35 of 94 best companies in Kitchenware Shop
  4. #191 of 375 best companies in Gift shop
  5. #115 of 243 best companies in Home improvement shop
  6. #4 of 7 best companies in Pneumatic tools supplier

Written by the company

Tooltime.co.uk provide great value products whether that be from branded manufacturers like Tefal, Kenwood, Russel Hobbs, Dunlop or from our own Tooltime quality and value range or our premium Aston Of London and Voche branded products. We have thousands of excellent products at fantastic prices, most of which come with free delivery. Our extensive list of products includes: power tools , hand tools , watches, gifts, jewellery boxes, air tools, camping, caravaning, car accessories, electrical, electrical switch sockets, electric spray guns, electrical accessories, downlighter kits, electrical tools, pest killers, batteries, electrical heating, engineering tools, fixings and fastenings, gifts and gadgets, hand tools, hardware, home and garden, lighting, pest control, power tools, safety and work wear, sport and leisure, storage and handling, tool accessories, watches

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,281)

168 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

draper tig welder

Great website , easy to navigate, the most competive priced product after carrying out a comparison and then really fast delivery with free mystery gifts - exceeded expectations - highly recommend, will use again !

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Good price, good service

The product purchased was delivered promptly. Communication regarding delivery was good. A good price and a good service. The 'random' elements are more of a gimmick than a genuine practical addition.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 2 electric wax burners and…

I ordered 2 electric wax burners and unfortunately, the bulbs were not working. I wrote to them requesting 2 new bulbs. There was no issue - they posted them right away and i am happy t say all is great. Great service - would definitely order from them again.

8 December 2025
Unprompted review
Rated 4 out of 5 stars

Very helpful staff- I had to phone and…

Very helpful staff- I had to phone and was pleased to get a good response (I messed up the order first time)
They quickly rectified my mistake and wheels arrived a few days later. (also thanks to the warehouse staff)
My only quibble was the wheel's brakes didn't work on opening. but after some manipulation and Fairy Liquid I got them to work. Don't think I should have had to do that on new wheels...Also the 'free' gifts are a bit useless- some were fit for the bin immediately. Advice is to get rid of your old stock another way. Aside from that all good.

9 December 2025
Unprompted review

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