brilliant web site.... 4 day delivery easy to fit chuck now to finish the job i started (plus a few others) would recommend this company
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See what reviewers are saying
I was looking for some stabilising solution, I found them to be the most competitive with the product and delivery pricing. The items were delivered quickly and packaged safely. Would definitely use a... See more
I bought a file sander (Makita 9032) from Tooltray because they were the cheapest I could find on the internet - there is enormous variation in the price of this tool, with some sites charging 50% mor... See more
Ordered a Makita hedge trimmer plus ancillary engineering supplies, all of which should have been in stock. Given a delivery date in June, this then changed to the end of July then August, so afte... See more
Company details
About tooltray.com
Information provided by various external sources
Quality DIY products for the DIY enthusiasts, local builders and hardware stores, as well as large multinational construction and civil engineering companies.
We enjoy excellent relationships with all the leading power tool suppliers including Makita, Dewalt, Bosch, Senco and Hitachi, allowing us to offer excellent customer service.
Contact info
71 Gelderd Road, LS12 6HF, Leeds, United Kingdom
- 0871 781 2480
- info@tooltray.com
- www.tooltray.com
cheapest and very best service
Made a few purchases which have all arrived quickly and I have been kept up to date.
11 March 2014
Unprompted review
Nothing in stock
Ordered several items, only to be told they could not despatch immediately as some items were out of stock. Was told it would be 4 to 5 working days. They then refused to despatch what they did have. Several emails later it just so happened they had none of my items in stock. Eventually a full week after placing the order all the items except one turned up. No indication as to when I might receive the other item. I don't think this company quite understands how ecommerce needs to work when you are dealing with tradesman. We need stuff next day. I would suggest they display only what they have in stock. They need to follow Screwfix's example.
9 March 2014
Unprompted review
Reply from tooltray.com
Hi Duncan, thank you for your review and apologies for the delay with your order. Your order was processed on Thursday 27th February and an email was sent stating the goods you had ordered where out of stock and delivery should be with you in 3 - 5 working days. You emailed back that same day stating you required the Builders band and could we despatched this item with the rest to follow. As this was and still is out of stock we emailed you to explain the non-stock situation, but as soon as we received some of the items into stock we would happily despatch the stock lines we had. On the 6th March (6 working days) we despatched everything on your order except the 1 line which is unfortunately still out of stock. We emailed you confirming this and stated that as soon as the missing item arrived into stock we would send this on an overnight delivery to you. I can only apologise for not being able to fulfil your order immediately in full we have tried to keep you informed as much as possible and fulfil your order within the time scale originally given. If you have any queries or other problems you can contact me directly stephensherburn@sigfixings.co.uk and I will be happy to assist. Apologies again for any inconvenience caused - Steve
12/03 Good Afternoon, I can also confirm that the Builders band has now arrived into stock and will be despatched tonight for delivery tomorrow. Kind Regards - Steve
Great helpful company
Excellent price and communications, will keep checking out for offers
6 March 2014
Unprompted review
Reply from tooltray.com
Hi Andrew thank you for your review the cancelled item was delivered back to us on Friday afternoon and the returns department will be processing the laser back onto stock today your refund will follow shortly and you will receive a separate email confirming this.
Kind Regards
Steve
A great service and very good value
The item was waiting for me on my return home & in good condition
2 March 2014
Unprompted review
Extremely helpful and efficient despite suppliers' mistakes.
Stephen wal extremely helpful and quick to deal with an issue that arose through one of his suppliers incorrectly describing a couple of their products.
I will certainly be including tooltray in my searches if they don't come up automatically.
Many thanks. Much appreciated!
25 February 2014
Unprompted review
excellant service and speedy delivery, thank's
Great service and price
25 February 2014
Unprompted review
Perfect for Me
best price I could find after searching for maybe one week , came very fast does the job, can't really fault this seller will Definitely buy from Tooltray again, thanks for being a good and reasonable seller.
15 February 2014
Unprompted review
placed my order Tuesday afternoon,here Thursday morning bang on!
Well happy with the service Deffo use em again
14 February 2014
Unprompted review
Great selection, good prices, slow website.
Theres a good selection including both high quality and very cheap, good prices, delivered as they said. Website is annoying slow though.
12 February 2014
Unprompted review
Good product and service
As a first time user, I am impressed with the service provided and prompt delivery.
11 February 2014
Unprompted review
Excellent company to deal with.
Excellent stock of branded products at a very reasonable price.
10 February 2014
Unprompted review
pleased with order
I was really pleased with order it was here with in a couple of day will use this company a gain.
6 February 2014
Unprompted review
Good products almost spoiled by poor packaging
Took a while to arrive but was IMHO poorly packaged and the recycled cardboard outer was starting to fall apart. Contents inside were however thankfully secure [just]
5 February 2014
Unprompted review
Reply from tooltray.com
Good Morning Tony, thank you for your review and apologies for your order arriving in a poor condition I will speak to the transport manager and remind him to make sure all orders are securely packaged before despatched. If you have other problems or queries please do not hesitate to contact me info@tooltray.com
Apologies again
Steve
Easy to find, easy to buy
Small stock issue was communicated to us immediately so i was kept in the picture with how long my order would be. Turned up a few days later. Very pleased.
4 February 2014
Unprompted review
goods arrived as described and have done the job great
excellent - thanks
25 January 2014
Unprompted review
Reliable and attentive.
They informed me of a possible delay delivering the goods (there wasn't). Keeping customers informed keeps customers happy. I'll use them again.
23 January 2014
Unprompted review
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