Toomey Motor Group - Toomey Hyundai Basildon Reviews 

338
TrustScore 5 out of 5

4.9

West Mayne4, SS15 6RW Basildon, Essex, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From booking to execution, really pleased with my dealing with Toomey Hyundai. At the dealership was dealt with by Sofia, who was very welcoming, attentive, and explained fully what was going to happe... See more

Company replied

Rated 5 out of 5 stars

Sofia the receptionist is always very helpful and efficient. I always book our vehicles for an 8:00 drop off and wait for collection. Sometimes I take the opportunity to visit a friend who lives local... See more

Rated 5 out of 5 stars

Had a very good experience from start to finish. Sofia was very helpful booking in for my service & mot. She worked hard ensuring I had my car in time for the school run. Very knowledgeable about the... See more

Company replied

Rated 5 out of 5 stars

Had my car in for a service today and was looked after by Sofia who was very helpful and attentive giving me all the information I needed. I waited at site so a good few hours but there was a coffee m... See more


Company details

  1. Car dealer
  2. Vehicle Dent Removal Service
  3. Vehicle Parts Shop
  4. Vehicle Repair
  5. Motor vehicle dealer
  6. Used car dealer

Written by the company

New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.


Contact info

  • West Mayne4, SS15 6RW, Basildon, Essex, United Kingdom

  • 1268919513

4.9

Excellent

TrustScore 5 out of 5

338 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(338)

2,212 reviews in the last 12 months

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Rated 5 out of 5 stars

Sofia the receptionist is always very helpful and efficient.

Sofia the receptionist is always very helpful and efficient. I always book our vehicles for an 8:00 drop off and wait for collection. Sometimes I take the opportunity to visit a friend who lives locally and Sofia messages me as soon as the vehicle is ready for collection. On this occasion I asked for the technician to investigate a possible concern with the engine and transmission and they carried out a thorough investigation and test run to ensure that everything is correct.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

1st visit to Toomey Hyundai for a service

From booking to execution, really pleased with my dealing with Toomey Hyundai. At the dealership was dealt with by Sofia, who was very welcoming, attentive, and explained fully what was going to happen, and then what did happen. This was my first service with Toomey, and I am very satsified, would recommend.

12 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Ian,

Thank you for sharing your positive experience at Toomey Hyundai! It's great to hear that Sofia provided excellent service during your visit, making sure you felt informed and taken care of throughout the process.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Had a very good experience from start…

Had a very good experience from start to finish. Sofia was very helpful booking in for my service & mot. She worked hard ensuring I had my car in time for the school run. Very knowledgeable about the process and answered my questions politely. She looked and sounded as though she enjoyed her work and that’s very nice to see.

11 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello pauline,

We're pleased to hear you had a great experience from start to finish! Sofia's exceptional service and dedication to ensuring your car was ready on time really made the difference.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

5 Star Service

Dropped the car off for its 1st service with along with hire car. Amber looked after me who was really helpful and gave a lot of advice to all my questions around my dash cam. Absolutely great service all round!

11 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Ben,

We're truly happy you had an excellent experience at our service center, and we appreciate your kind words about Amber's help and advice. We'll pass along your praise to her and the team!

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Great Service

From the booking, check-in, reception, service videos all were efficient and helpful. Thank you Sofia and all of the team

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service all round

All aspects of 4th Service today excellent and very well co-ordinated by Sofia. Thanks also to Richard Ralph and much appreciation for the car wash.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service!

Had my car in for a service today and was looked after by Sofia who was very helpful and attentive giving me all the information I needed. I waited at site so a good few hours but there was a coffee machine and comfy sofa chairs to sit on and wait. Also got a free car wash!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I took my car in today for a service and MOT

I took my car in today for a service and MOT.
I was warmly greeted by Sofia and Amber . All staff were friendly and smiled while I was waiting for my car
The waiting area was comfortable, clean and smart.
Everything was explained to me after my car was done and ready to collect.
This is the second year I have been to Hyundai at Laindon and I wouldn't go anywhere else. I would recommend them to anyone. Excellent

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service and mot sofia and the team were exellent very friendly and helpful lcould not ask for a better experience

3 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Karen,

We're delighted to hear that Sofia and the team provided you with such a positive experience. It's great to know that our staff's friendliness and helpfulness made your interaction with us truly enjoyable.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Had my service and MOT done here

Had my service and MOT done here. Time went by quickly as I was also able to work conveniently in their office. Sofia and Amber were very kind and gave me a breakdown of what was done and the extra benefits I had after the service. Would highly recommend.

4 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Osemwingie,

We're truly happy you had a great experience with us! Thank you for your kind words about Sofia and Amber, we'll pass them along.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Kona in for 1st service yesterday

Kona in for 1st service yesterday, was waiting for it, booked it in with Sofia and as usual was very pleasant and told me what was going to happen and how long it would be, she kept me informed all the way through the service. Excellent service

3 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Paul,

We're glad you had a positive experience at your first service with us, and we appreciate Sofia's helpfulness in keeping you informed throughout the process. We'll pass on your feedback to our team so we can continue to provide excellent service moving forward.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Great experience today

Great experience today. Second time here to service my car and have MOT done. Place is clean and organised - Sofia, the Service Advisor was kind, friendly, professional and very easy to work with. Will highly recommend this dealership.

3 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Jeffrey,

We're delighted to hear that you had a great experience at our dealership! We're grateful for your loyalty and look forward to serving you again in the future.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Sofia was excellent from start to finish

2 September 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Mike,

We're delighted to hear that Sofia provided a great experience for you throughout your interaction. It's wonderful to know that our team member made a positive impact on your day.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Outstanding experience

My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror.
I was greeted by Sofia friendly warm smile.
What a asset this young lady is to the hyundai company.
She is very knowledgeable,approachable and extremely helpful.
Sofia came with me to the hire car as l have never driven an electric car, after explaining all and staying with me till l felt comfortable with the car.
Overall experience with my visit was outstanding.

5 August 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Denise,

Thank you for taking the time to share your positive experience at Hyundai Basildon! We're really glad to hear that Sofia provided such excellent service, making you feel welcome and supported throughout your visit. Her knowledge, approachability, and helpfulness are truly valued assets to our team.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Excellent service ,

5 August 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Susan,

I'm glad to hear our team provided excellent service, which is exactly what we strive for. We'll keep working hard to maintain this high level of service moving forward.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

First time visitor....

First time I have taken my car here for a service, and both the car and I were very well treated! Sofia was very helpful when checking the car in, and when she checked it back out she went through all the points with me. Nice waiting area, and I really liked the screen showing progress for each vehicle. Free refreshments (even if the multiple recycling bins were a bit confusing, lol) was very welcome. Air con too, so perfect when waiting on a hot day....

5 August 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello J,

Thank you for taking the time to share your positive experience with us! We're pleased to hear that Sofia provided excellent service and that you enjoyed our waiting area and amenities. We'll take note of your suggestion regarding the recycling bins, and we're glad you found them helpful during your visit.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

Sofia

Sofia - my advisor was lovely. My service was on time and the loan car was clean. Everything went well

3 August 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Alison,

We're really glad to hear that your experience with us was a positive one! We're glad our team member made a great impression, and we're happy you were satisfied with the service and the condition of the loan car.

Kind regards, Toomey Hyundai Basildon.

Rated 5 out of 5 stars

I asked for a prompt completion as I…

I asked for a prompt completion as I had unexpected travel plans and Sofia went out of her way to achieve this beyond my expectations.

31 July 2026
Unprompted review
Toomey Motor Group - Toomey Hyundai Basildon logo

Reply from Toomey Motor Group - Toomey Hyundai Basildon

Hello Matthew,

We're glad to hear that Sofia was able to complete your request in time, which helped you with your travel plans. We appreciate your trust in our team's ability to deliver results quickly.

Kind regards, Toomey Hyundai Basildon.

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