Fantastic service as always! Pedro consistently goes above and beyond to help and is a real asset to MG. Nothing is ever too much trouble for him, and I really appreciate the excellent customer se... See more
Company replied
Location
Switch locationCherry Orchard Way, Automotive Retail Park, SS4 1GP Southend-on-Sea, England, GB
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See what reviewers are saying
I booked my car in at Toomey Motor Group Southend for a service and an infotainment system update. The service was completed as expected, but unfortunately the update couldn’t be done due to connect... See more
Had a very pleasant experience at MG Southend today. When calling to book beforehand, Sarah was extremely helpful and managed to fit me in, in the short time frame I had. Sarah was again very fri... See more
Company replied
Sarah made me feel at ease straight away, even before my visit. Sarah was really helpful with booking my appointment and even changed it to an earlier time for me. When I arrived, Sarah made me feel w... See more
Company replied
Company details
- Car dealer
- Vehicle Dent Removal Service
- Vehicle Parts Shop
- Vehicle Repair
- Motor vehicle dealer
- Used car dealer
Written by the company
New and used MG dealer garages located in Southend and Basildon in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available MG
Contact info
Cherry Orchard Way, Automotive Retail Park, SS4 1GP, Southend-on-Sea, England, United Kingdom
- 01702 820957
4.9
Excellent
221 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always brilliant service and polite staff
As always, Sarah is very polite and always helpful when I visit Toomey MG Southend. Thank you once again!
7 September 2026
Unprompted review
Sarah was so helpful and polite with…
Sarah was so helpful and polite with me. Easy to make conversation with. Explained things perfectly and was very accomadating with requests and questions.
5 September 2026
Unprompted review
Efficient service from Sarah
Efficient service from Sarah
Kept up to date on cars progress
4 September 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Richard,
We're glad to hear that our team, including Sarah, provided you with an efficient and informative experience. Thank you for sharing your positive feedback, we'll make sure to pass it along!
Kind regards, Toomey MG Southend.
Reply from Toomey Motor Group - Toomey MG Southend
Hello Allan,
Thank you so much for your glowing review! We're happy to hear that our team provided 5-star service with a smile.
Kind regards, Toomey MG Southend.
Thanks for a pleasant experience for my…
Thanks for a pleasant experience for my service and especially Sarah on reception.
Roger Perham
3 September 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Roger,
We're delighted to hear that you had a positive experience at our service, and we'll be sure to pass along your kind words to Sarah!
Kind regards, Toomey MG Southend.
Reply from Toomey Motor Group - Toomey MG Southend
Hello Geoff,
We're glad to hear that our team provided you with a first-class service. We're committed to delivering exceptional experiences for all our customers, and we're glad we could meet your expectations.
Kind regards, Toomey MG Southend.
Excellent customer service
First time using Toomey Southend to service my MG. Excellent and friendly service from Sarah. Very pleased I went there.
27 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Mike,
Thank you for your kind words, we're delighted that Sarah provided excellent and friendly service. We'll make sure to pass on your praise to her!
Kind regards, Toomey MG Southend.
Service at Toomey Motor
I booked my car in at Toomey Motor Group Southend for a service and an infotainment system update. The service was completed as expected, but unfortunately the update couldn’t be done due to connection problems. I now need to return for the update, which isn’t ideal and adds extra time and inconvenience.
However, I want to highlight Sarah, who greeted me when I arrived. She was very polite, professional, and made the check‑in process smooth. Her approach definitely improved the overall experience.
A good level of customer care, but the technical issue meant the visit didn’t fully meet expectations.
26 August 2026
Unprompted review
Sarah was amazing
Sarah was welcoming, engaging and extremely helpful. Made the whole process easy and smooth and kept me updated with what was happening with the car so I wasn’t just waiting and wondering in limbo.
26 August 2026
Unprompted review
Had my MG HS serviced for its initial…
Had my MG HS serviced for its initial service, great service. Sarah on the service desk was fantastic.
26 August 2026
Unprompted review
Booked service on phone with the help…of Sarah
Booked service on phone with the help of Sarah, she was very polite and helpful, which made the service run smoothly, and enjoyable.
27 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Jackie,
Thank you for taking the time to share your positive experience with our company. We're happy to hear that Sarah provided excellent assistance and helped make your interaction with us a smooth and enjoyable one!
Kind regards, Toomey MG Southend.
Car service
Great communication keeping me updated on progress of my service- both via messaging & phone calls. Sarah was very friendly & helpful especially - thank you.
21 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Lloyd,
We're glad to hear that our car service team kept you informed throughout the process, and we appreciate your kind words about Sarah's friendly and helpful assistance. We'll continue to prioritize clear communication with our customers.
Kind regards, Toomey MG Southend.
Exceptional service from Pedro and Sarah
Fantastic service as always! Pedro consistently goes above and beyond to help and is a real asset to MG. Nothing is ever too much trouble for him, and I really appreciate the excellent customer service and support he provides every time.
Sarah was also an absolute delight today — so helpful, friendly and chatty, and she made the whole experience even more enjoyable.
A huge thank you to Pedro, Sarah and the team for always being so welcoming and helpful. It really does make such a difference and is very much appreciated!
25 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Gina,
We're truly happy to hear that Pedro and Sarah exceeded your expectations with their exceptional service! Thank you for recognizing their hard work and dedication to providing an outstanding customer experience.
Kind regards, Toomey MG Southend.
Friendly and great communication
Great communication, friendly staff and quick service
26 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello EmmaNewton,
We're glad to hear that our staff were friendly and provided great communication. We'll make sure to keep up the good work in terms of customer service.
Kind regards, Toomey MG Southend.
Friendly and professional service from…
Friendly and professional service from Sarah today - thank you!!
26 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Jigga,
We're glad to hear that our team member Sarah provided a friendly and professional service. We'll make sure to recognize her efforts in providing excellent customer care.
Kind regards, Toomey MG Southend.
Sarah was excellent
Sarah was excellent, really friendly, relatable and settling. Service was quick and updates throughout.
Impressive
26 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Luke,
We're glad to hear that you had a great experience with Sarah! We'll make sure to pass along your kind words and appreciate your feedback.
Kind regards, Toomey MG Southend.
Staff were extremely helpful and…
Staff were extremely helpful and nothing was too much to ask, Sarah was very friendly and extremely polite and explained everything from start to finish.
25 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Steven,
I'm glad to hear that our staff, including Sarah, provided you with excellent service and made sure you understood every step of the process. We're committed to ensuring a positive experience for all our customers, and it's great to know we hit the mark in your case.
Kind regards, Toomey MG Southend.
Excellent service from start to finish
Excellent service from start to finish! Fast and efficient repair, had the car back within 2.5hrs. Friendly, welcoming and helpful staff.
25 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Caroline,
We're happy to hear that our team provided excellent service throughout your experience with us, ensuring a fast and efficient repair of your vehicle. We're glad you found our staff friendly, welcoming, and helpful, making the process as smooth as possible for you.
Kind regards, Toomey MG Southend.
Brilliant service all round
Brilliant service all round. Sarah in Customer Service was very helpful and efficient in both dropping the car off and on pick up.
Clear communication from the mechanics in diagnosing the problem and with the solution.
24 August 2026
Unprompted review
Reply from Toomey Motor Group - Toomey MG Southend
Hello Kevin,
We're glad to hear that our team, including Sarah, provided you with a positive experience. Our goal is to ensure clear communication throughout the process, and it's great to know that we were able to achieve this in your case.
Kind regards, Toomey MG Southend.
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