Tooth Fairy App Reviews 

1,585
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 288 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff who take the time to explain treatment plans clearly and make virtual consultations very comfortable. People also highlight the efficient customer service and smooth user experience, noting that the aligners deliver wonderful aesthetic results. Consumers appreciate the prompt responses and helpful guidance provided throughout their dental journey. Some reviewers were not happy with communication and appointment coordination, mentioning difficulties speaking by phone or issues with scheduled online sessions. Others noted feeling frustrated by unhelpful responses or experiencing unexpected administrative hurdles during their overall process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as professional, friendly, and... See more

Service

Customers consistently note positive experiences with service, highlighting helpful staff and prompt... See more

Customer service

Customers had positive experiences with customer service, noting that staff members are friendly,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting clear communication and helpful... See more

Product

Users describe positive interactions with product, noting that aligners arrive quickly and work effectively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr.Cosmin was brilliant at seeing me at such short notice, when I was unable to see my own dentist. He took the time to understand my problem and find the right solution, he also offered me advice on... See more

Rated 5 out of 5 stars

Absolutely thrilled with my experience at Toothfairy! From start to finish, the team was professional, friendly, and genuinely cared about getting the best results. I had teeth straightening followe... See more

Rated 5 out of 5 stars

I had a free online consultation with the dentist, and it was really helpful. The dentist listened carefully to my concerns and explained everything clearly. Even though it was virtual, I felt comfort... See more

Rated 5 out of 5 stars

Tia has always been helpful and reassuring when I needed help and advice. My experience with Toothfairy has been really good even though I am at the early stages, I am looking forward to the end... See more


Company details

  1. #5 of 15 best companies in Dentist
  2. #3 of 10 best companies in Cosmetic Dentist
  3. #6 of 13 best companies in Dental clinic
  4. #3 of 3 best companies in Emergency dental service
  5. #1 of 2 best companies in Orthodontist
  6. #1 of 13 best companies in Teeth whitening service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,585)

283 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Halfway and very happy

I am halfway through my sets of clear aligners and couldn’t be happier - excellent help at the touch of a button, and the in-person dentist visits have been very useful. Far happier with my teeth than I’ve ever been! A fantastic, comprehensive service with great results.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Toothache on holiday

I had got a toothache whilst on holiday. I did a chat on tooth fairy app. Took my symptoms and they gave me a prescription to get antibiotics - great device and a peace of mind

5 July 2026
Unprompted review
Rated 2 out of 5 stars

Would not trust them

A very strange outfit. They claim to have medical professionals but they are very cagy about access to them. Every email is signed by Dr. [firstname] only. Nobody ever states who they are. It is also not possible to speak to any medical professional on the phone, only via email. It is just very very strange behaviour and absolutely unprofessional. A very untrustworthy outfit.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely! Tooth fairy…

Had such a lovely visit to the tooth fairy office! Claudia and the lovely assistant were wonderful. Love the uniforms. They answered all my questions and were completely unfazed by them. I had many of them. I really appreciate their care and professionalism!
The receptionist on the first floor was nice and lovely too.
The office is really pretty.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and accessible appointment Professional, understanding dentist and treatment provided. Can't recommend enough, thank you.

17 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing 👏🏻

Everyone made me feel really comfortable during the whole process, I am scared of the dentist but they talked me through everything and reassured me throughout.

18 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look