Tooth Fairy App Reviews 

1,533
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and dentists for being incredibly kind, professional, and thorough during consultations, making everyone feel comfortable. People genuinely appreciate the smooth, convenient online chat and virtual consultation process that quickly answers questions and puts minds at ease. Consumers highlight the exceptional customer service and helpful advice provided from start to finish. Some reviewers were not happy with specific product limitations, mentioning that the aligners felt uncomfortable, while others experienced delays when trying to see a dentist. A few individuals also noted limitations regarding phone support access and regional dentist availability.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting extremely friendly, approachable, and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting professional care and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting prompt, helpful, and... See more

User experience

Clients share positive opinions on user_experience, highlighting a very smooth, informative, and... See more

Product

People report positive experiences with product, noting that the aligners are effective and teeth are visibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff and dentist were incredibly nice and welcoming. My check-up was done quickly and efficiently. I arrived a bit early, but they kindly saw me right away. The whole process was smooth, and they... See more

Rated 5 out of 5 stars

Dr.Cosmin was brilliant at seeing me at such short notice, when I was unable to see my own dentist. He took the time to understand my problem and find the right solution, he also offered me advice on... See more

Rated 5 out of 5 stars

Absolutely thrilled with my experience at Toothfairy! From start to finish, the team was professional, friendly, and genuinely cared about getting the best results. I had teeth straightening followe... See more

Rated 5 out of 5 stars

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone, From start to finish this Lady was so caring I was able to speak to her about my pain , she w... See more


Company details

  1. #8 of 16 best companies in Dentist
  2. #5 of 10 best companies in Cosmetic Dentist
  3. #6 of 13 best companies in Dental clinic
  4. #3 of 3 best companies in Emergency dental service
  5. #1 of 2 best companies in Orthodontist
  6. #1 of 13 best companies in Teeth whitening service

Written by the company

Founded by dentists, we have patented technology to make dental treatments more affordable and convenient. Our services include offering premium clear aligners to straighten your teeth, with safe supervision by a real dentist, as well as on-demand dental care, during pain or toothaches to help manage your symptoms. We are fully healthy regulated and use licensed UK dentists to serve you. -Winner of app of the year - Dental Industry Awards -Winner of Outstanding Benefit - Cover Awards -Winner of digital solution of the year - Digital Health Awards -Top 100 fastest growing companies UK- Financial Times


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,533)

250 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Had a video call booked in

Had a video call booked in, waited on the call but nobody joined and not had any follow up. Seen this on numerous reviews for this company. Not a good start.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

I went for my 3D Scan in the London…

I went for my 3D Scan in the London Harley street clinic to start my aligner & teeth whitening journey the other day. Both of the ladies in the room were so lovely & the dentist explained everything to me from start to finish so I knew how the process works. The appointment was so quick & easy. I am so excited to start & get my perfect teeth!

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Great first impression

Great first impression!

No pun intended as I haven't an in person consultation yet, but as my first interaction with Toothfairy as a company, it was a great experience. Tia was professional, incredibly knowledgeable and patient with all my questions. Her personable approach immediately put me at ease. I am genuinely looking forward to the next stage of the process.

20 February 2026
Rated 5 out of 5 stars

My teeth are amazing

My teeth are amazing, I was so insecure about them tooth fairy has changed my life for ever so affordable too! 💋

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Toothfairy - Dr Shazray

The care, advice, speed and convenience of my online appointment with Dr Shazray was fantastic - and I am very grateful that in a time where it is virtually impossible to get an nhs dentist where I live I have access to the Toothfairy app and service.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

My experience with the Tooth Fairy…

My experience with the Tooth Fairy teeth straightening aligners has been fab! The team have been very quick to respond with any questions and queries. Has been great so far. I am on number 5 now of my aligners and can see that my teeth are a lot straighter already.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Failed from the start

Have tried twice to book a consultation and both times nobody has turned up from this company. Does not give me any confidence in going any further forward.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing, transparent, efficient, straightforward, without any hidden costs and extremely friendy and available.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Consultation

I had my virtual consultation today with Rebecca. She kept it very simple, straightforward but yet informative and answered all my questions.

5 February 2026
Rated 5 out of 5 stars

My Experience Today With Tooth Fairy

My experience today with Tooth fairy was excellent, offering great advice with a very sympathetic tone,
From start to finish this Lady was so caring I was able to speak to her about my pain , she was very helpful.
Wouldn’t ever doubt using again Excellent Service

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Experience so far has been so easy

Experience so far has been so easy. They've made myself and my daughter totally feel at ease. They have been totally up front about what we can expect. Can't wait to start the treatment

31 January 2026
Unprompted review

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