Absolute Absense of Customer Care.
The Facts:
-I made an order of several items.
-I received my order (unopened packet) but one item inside was missing.
-I immediately informed topdoghundeshop about, with several emails but never received any reply from them...
-I tried to reach them on their phones but never answered...
-When I first posted my bad experience with them here they immediately blocked it because "they did not had such order in their records" .
-TrustPilot asked me to present proof of my order.
-I sent them the number of my order.
-Then Topdoghundeshop "found" my order but replied to Trustpilot that they sent it complete and if I have any problem to complain to Post Office.
-They well deserved one star because they had never found the time (or professionalism) to reply directly to my many polite mails, instead they are always ready to block any negative review for them.