TopFoxx logo
Visit website

TopFoxx Reviews 

239
•
TrustScore 3.5 out of 5

3.6

Sunglasses shop
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the quality of the sunglasses, often describing them as well-made, sturdy, and rich-looking. Many people appreciate the tangle-free feature, noting that their hair does not get caught when wearing the glasses. Reviewers frequently receive compliments on their sunglasses and express a strong desire to reorder or purchase multiple pairs. However, some customers experienced significant issues with order fulfillment and delivery, including delays, unreceived packages, and a lack of tracking updates. There were also complaints about customer service response times and difficulties reaching representatives, particularly when trying to resolve shipping problems or obtain refunds for express shipping. A few people found certain products to be too large, too heavy, or uncomfortable, while others noted issues like missing parts or lenses that were not dark enough.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction with the quality,... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing satisfaction with the... See more

Order

Consumers find order experiences to be ambiguous, with some expressing satisfaction with the ordering... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers expressing satisfaction with... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing disappointment... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I love the sunglasses… They are rich, looking and high-quality! I don’t like that you have to pay for exchanges, but that’s the only complaint I have. They are quick to respond when I have had questi... See more

Rated 4 out of 5 stars

I absolutely LOVE these glasses. I have the Bellas. Have ordered the Cristinas and the oversized Bellas as well. I currently only have my Bellas, and I get compliments on them every time I wear... See more

Rated 4 out of 5 stars

If only they had a phone number. Takes a bit of time to get a response, but they do aim to please and have great customer service once you get a response. The sunglasses are well made. I will continue... See more

Rated 4 out of 5 stars

I love the red velvet sunglasses. I had a pair for years. The side ended up breaking from the wear. I ordered a new pair as a replacement. My only complaint is they smell TERRIBLE… I don’t remember... See more

Company details

  1. Sunglasses shop

Information provided by various external sources

Sunglasses NOT for your average girl. Based in New York, loved around the world. From edgy Rose Gold Cat Eye to Chic Classic black frame sunnies.

Contact info

3.6

Average

TrustScore 3.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(239)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Quality Sunnies

Topfoxx has high-quality sunnies. I have many pairs and love them all. My favorite are the Rayz. Can’t go wrong with TopFoxx!

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Flawless experience

I was a bit apprehensive about buying sunglasses online but I decided to give these a try. They are the best sunglasses I own. They are truly tangle free and the fit is very comfortable.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

Topfoxx sunnies are by far the best

Topfoxx sunnies are by far the best! The quality is top notch, they have so many styles to choose from and the price is right. Plus they always have great sales. Customer service is excellent and I love supporting a company that is so good to its customers. Highly recommend giving them a try.

1 March 2024
Unprompted review
Rated 4 out of 5 stars

I really like this brand

I really like this brand, but it's very annoying that they sell out of some products and never restock them. I bought a paid 3 years ago and LOVED it but I lost them. When I reached out about buying a new one they said they don't make it anymore. I have a few other pairs that I really like but those were my favorite :( just wish brands didn't stop selling good styles!

13 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look