Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 a... See more
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Review summary
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Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... See more
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Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... See more
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Bought a bivvy, realised that the separate inner was discontinued so I asked to change my order to purchase a different bivvy..even though my order was out for delivery, the customer service team... See more
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Company details
Written by the company
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Contact info
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, United Kingdom
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4.4
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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10/10
A high quality of customer service ,always helpfull and listen to what the customer requires. E-mails are always acknowledged and acted on straight away. In general all probloms if any are solved the same day.
The couriers they use are top notch and orders are received in good condition as they are wrapped well.
8 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Jon,
Thank you very much for taking the time to leave such a detailed review 🙌
We’re really glad to hear you’re happy with the level of customer service and communication, and that any issues have been resolved quickly. It’s also great to know your orders are arriving well packaged and in perfect condition. Thanks again for your support — it’s really appreciated! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Nitro Ripple Bar
The item I ordered was posted quickly but for an unknown reason was delayed for several days by Royal Mail so Total Fishing very kindly refunded my postage costs. The item arrived a couple of days later. The problem was entirely with Royal Mail and not Total Fishing. The item ordered was very good.
27 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thanks for your review! 🙌
We’re glad your item arrived safely and appreciate your understanding regarding the Royal Mail delay. It’s great to hear you’re happy with the product, and we’re pleased we could help by refunding the postage. Thanks again for your support! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Awful customer service
Awful customer service. I placed an order by mistake. I emailed to cancel the order. I got a reply the next day to ask my order number even though it was clearly on the email I had sent (the email had the full order on it) I replied. Heard nothing back for three days. I tried emailing to find out if it had been cancelled. Got no reply. Then got an email 3 days later to say it had shipped. When I emailed to complain I was told they had ignored my previous emails because I had sent more than one email. Ridiculous. This could have easily have been cancelled that day. They chose to ignore it! Will not be using them again.
4 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tony,
Thank you for taking the time to explain what happened. I’m really sorry for the frustration caused by this situation — I completely understand why you’re disappointed.
You’re absolutely right that this could and should have been handled more smoothly. I apologise for the delay in responding to your cancellation request and for the confusion caused by the follow-up emails. That’s not the level of service we aim to provide, and I’m sorry we fell short on this occasion.
I appreciate you bringing this to our attention, as feedback like this helps us identify where our processes need improving to ensure this doesn’t happen again.
Once again, I’m sorry for the inconvenience caused and thank you for your time.
Kind Regards
Emily
Customer Service & Sales Manager
Used the price match online purchase made within the hour
Used the price match online and was in receipt of an email with a payment link by a lovely gentleman named Andy. He helped me with my purchase and queries and within an hour of my initial email being replied to, the items were on order. Swift easy transaction with a real person no automated responses etc. 10/10
10 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Colin,
Thanks so much for the fantastic review! 🙌
We’re really pleased to hear Andy was able to help you so quickly and make the whole process smooth and straightforward. Great to know the personal touch made a difference — I’ll be sure to pass this on to him. Thanks again for choosing us and for the 10/10! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
A timely response to my inquiry and a…
A timely response to my inquiry and a positive response without and problems or prompting.
10 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Andrew,
Thank you for your review! 🙌
We’re glad to hear your enquiry was responded to quickly and handled smoothly. We really appreciate you taking the time to share your experience and your support.
Kind Regards
Emily
Customer Service & Sales Manager
Exceptional service from the team at…
Exceptional service from the team at Total Fishing Tackle. They sorted me out with a great deal on a new bait boat and it was delivered in quick time. I thoroughly recommend Total Fishing
31 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Mike,
Thank you for the brilliant review! 🙌
We’re really pleased to hear the team was able to sort you out with a great deal and get your new bait boat delivered quickly. Thanks very much for the recommendation — it’s really appreciated, and we hope you enjoy it! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Highly recommended
I've brought quite a few things from Total Fishing Tackle over the years and always found the prices very competitive and customer service to be excellent. Also the chaps in the shop are very helpful and knowledgeable. Highly recommended 👌.
30 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Chris.
Thanks so much for your kind words! 🙌
We’re thrilled to hear you’ve had consistently good experiences with both our online and in-store teams. It’s great to know our prices and service have hit the mark, and we really appreciate your recommendation 👌.
Kind Regards
Emily
Customer Service & Sales Manager
Great customer service and speedy…
Great customer service and speedy resolution by Luke. Would highly recommend total fishing tackle, they have really good competitive pricing and fast delivery. Will definitely be using again.
7 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Dean,
Thanks so much for the great review! 🙌
We’re delighted to hear Luke was able to help and resolve everything quickly. It’s fantastic to know you’re happy with our pricing and delivery, and we really appreciate your recommendation. We look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Absolutely first class service from…
Absolutely first class service from these guys.
Bought a product in the Christmas sales and unfortunately by the time my order went through stock was showing 0, so they refunded me and were super apologetic.
Having a browse today and saw that there was 1 left on their website and contacted them. They sorted me out with the same price as in the sale and were beyond helpful which isn’t common place these days! Can’t recommend them enough!
8 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thank you so much for the amazing review! 🙌
We’re really glad we could sort everything out for you and get you the product at the sale price. It’s great to hear that our team could provide helpful service — we really appreciate you taking the time to share your experience and your recommendation. 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Good price and helpful if there is any…
Good price and helpful if there is any issues regarding delivery’s etc, at least you can contact easily
2 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hello,
Thanks for the great review! 🙌
We’re glad to hear you’re happy with our prices and that our team has been easy to contact whenever delivery issues arise. We really appreciate your support! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
TFT Luke a legend
Really impressed with the service from TFT and in particular Luke. I placed an order that I don’t realise would take a while to come as it was a pre order item and Luke made sure that I was able to arrange an alternative so that I could receive what I needed sooner. Brilliant help. Thank you
7 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Ian,
Thank you for the fantastic review! 🙌
We’re thrilled to hear Luke was able to help and find a solution so you could get what you needed sooner. It’s great to know our team could make the pre-order process easier for you — we really appreciate you sharing your experience! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Excellent store ,great on prices sight…
Excellent store ,great on prices sight mix up with the delivery but Luke was on hand to sort it out.
6 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tim,
Thanks so much for your review! 🙌
We’re glad to hear you’re happy with the store and our prices, and that Luke was able to quickly sort out the delivery mix-up. We really appreciate your feedback and support! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Great customer service and resolution
Had a slight problem with an item I ordered from TFT and contacted them using their customer contact form. Received excellent communication from Larry who quickly resolved the issue and also provided a replacement item. Have always found TFT very customer focused and provide excellent customer service.
6 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Terry,
Thank you very much for taking the time to share your experience. We’re delighted to hear that Larry was able to resolve the issue quickly and get a replacement to you. We always aim to be responsive and customer focused, so it’s great to know that came across. Your support and kind words are truly appreciated, and we look forward to serving you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Great experience with these guys!
Great experience with these guys!
After a mishap with my order was quickly re sent and resolved!
Polite friendly and efficient.
Would highly recommend for all your fishing needs.
Massive thank you again! x
5 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Kirsty,
Thanks for your great feedback! We’re glad the issue was resolved quickly and that you had a positive experience with our team. We really appreciate the recommendation and your support.
Kind Regards
Emily
Customer Service & Sales Manager
Sometimes things go wrong, it's how they are fixed that counts
Sometimes things go wrong, there a problem with an order but Luke sorted it straight away, no mucking about. Excellent customer service,
2 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Dani,
Thanks so much for your kind words! We’re really glad Luke was able to sort things out quickly for you. We know issues can happen sometimes, and our goal is always to fix them with no fuss. Thanks again for taking the time to leave a review — we really appreciate it!
Kind Regards
Emily
Customer Service & Sales Manager
Short shelf life of bait
Took advantage of sale shelflife Nash flake but on arrival it was manufactured in 2024 and expires May. Month earlier I had some Nash boiles expiry 2027 so wasn't expecting such short shelf life as was stocking up for summer. Custometr service appalling no understanding of why I expected a decent shelf life given previous order was 2027 expiry and refusal to pay for return as it was in date. That's one regular customer they have lost.
2 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Chris,
We’re sorry to hear you were disappointed with this experience. We understand how frustrating it can be when a product doesn’t meet expectations, especially when stocking up for future use.
The item purchased was part of a shelf-life sale, which is why it was discounted, and it was supplied well within its stated expiry date. That said, we do appreciate your feedback and regret that we didn’t meet your expectations on this occasion or communicate things more clearly.
Customer satisfaction is important to us, and we’re always happy to discuss concerns directly to see if there’s a way to help. Thank you for taking the time to leave your feedback.
Kind Regards
Emily
Customer Service & Sales
Above and beyond
Above and beyond,cant fault Luke for his help in sorting a problem out.
It all boils down to that peronal touch, treating you like a valued customer and not some idiot.
3 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Michael,
Thank you for the kind words and for sharing your experience. We’re really pleased to hear Luke was able to help and provide the personal service we always aim for. Treating our customers as valued individuals is incredibly important to us, so it’s great to know that came across. We truly appreciate your support.
Kind Regards
Emily
Customer Service & Sales Manager
Sold second hand reel as new
Bought three new carp reels they arrived today.two were fine and brand new the third was defective and was obviously a previous customer's return so I was sold a defective second hand reel.
Am know going to send all three back as I can't be sure of the reliability of these reels also when you go on the website to contact them you have to check back into their site for a reply they can't even be bothered to send an email anymore.
Just hoping I get my money back as if they are selling second hand goods as new it doesn't give me confidence.
2 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Tony,
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is certainly not the level of service we aim to provide, and we want to reassure you that we do not sell returned or second-hand items as new.
We understand your concerns regarding the reels and the communication process, and we apologise for the frustration this has caused. Our team will of course ensure your return is handled promptly and that you receive a full refund once the items are back with us.
If you experience any issues or would like to discuss this further, please email info@totalfishingtackle.com
, and a member of the team will be happy to help resolve this for you as quickly as possible.
Kind Regards
Emily
Customer Service & Sales Manager
Fox - Sherpa-Tec Jacket Khaki
Purchased the Fox - Sherpa-Tec Jacket Khaki from Total Fishing and it’s a cracking jacket. Nice and toasty now it’s turned icy in 🇬🇧 The Sherpa fleece lining is just the right thickness. I’m 6ft 4 and the XL is perfect with room to move, but the colour is off in the website images. It shows khaki and a more brown colour, but in reality it’s olive green. A little misleading, but hey….It’s a jacket to own, if you’re in for a nice warm and waterproof option. Would have been 5 stars if the colour matched the website👌🏴
23 December 2025
Unprompted review
Reply from Total Fishing-tackle
Hi Corey,
Thank you for the detailed review and for choosing Total Fishing Tackle. We’re really pleased to hear you’re enjoying the jacket and that the fit and warmth are spot on—especially with the colder weather we’re having.
We do appreciate you highlighting the colour difference shown on the website and apologise for any confusion this caused. We’ll be sure to pass this feedback on so we can review the product imagery.
If you experience any issues or would like to discuss this further, please feel free to email us at info@totalfishingtackle.com
. Thanks again for your honest feedback and support.
Kind Regards
Emily
Customer Service & Sales Manager
Brilliant communication with TFT.
Brilliant communication with TFT.
Had a small issue on an item and within minutes Aimee had sorted it out for me and assured me it would all be sorted. Few days later delivered to me and I paid the price it was in the sale for. Very pleased with my purchase too and a good price.
2 January 2026
Unprompted review
Reply from Total Fishing-tackle
Hi Jamie,
Thank you for the great feedback! We’re delighted to hear that Aimee was able to sort the issue quickly and that your item arrived at the correct sale price. It’s fantastic to know you’re happy with your purchase and our service. We really appreciate your support and look forward to helping you again in the future!
Kind Regards
Emily
Customer Service & Sales Manager
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