The selling option needs alot of work. I sent in a bundle any they only offered 10% of the miminmal value of the bundle. Now I now this is a business and you need to make money but you need to make... See more
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See what reviewers are saying
I used to love these guys. 4 years has past and now I wouldn't touch them with a barge pole. You can pretty much forget getting any English product. They seem to hoard them. Now all we get is Japanese... See more
It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
I recently ordered a few times from this company. I ordered a couple of Yu-Gi-Oh booster boxes that were already in stock. The whole process was excellent, very fast delivery, items arrived safely and... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.6
Average
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quite disappointed with contents of the…
Quite disappointed with contents of the box doubt I’ll be using total cards again £50 is a lot of money for next to nothing.
21 November 2023
Unprompted review
Product ordered last week
Product ordered last week, still hasn't received.Support didn't solve my issue.Big disappointment, don't buy from these vendors.
15 November 2023
Unprompted review
Reply from Total Cards
Hi Leo
Thank you for your feedback. We take all reviews seriously and are committed to resolving any issues our customers experience.
We are very sorry to hear about the delay in your order and understand your frustration. I have looked into your case and can see that our support team responded to all your emails with as much information as they had at the time. I understand that you have requested a refund, and the team processed that for you swiftly
We recently changed suppliers to improve our service and prevent such issues in the future. We apologise for any inconvenience this has caused and appreciate your patience.
Once again, we apologise for the disappointment and frustration this situation has caused. We are dedicated to making this right for you and hope you will give us another chance to provide the excellent service we strive for.
Kind Regards
Ryan
Another failure to meet order
After failed previous pre orders and poor customer service i purchased a non pre-order item and was given a loyalty card bundle due to being my 20th order. Did not receive this and the invoice shows they didnt mark it as in the box so with a chance to show they can do things right they have yet again failed to deliver what is stated. Simple option is to just avoid for future. Loyalty means nothing, service not there and rewards stated to incentivise purchases not met
18 November 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for your feedback. We take all reviews seriously and are committed to resolving any issues our customers experience.
We apologise for the delay with your order and for any shortcomings in our customer service. We strive to provide excellent service, and it’s clear we fell short in this instance. Your feedback is invaluable, and we will use it to improve our response times and overall service quality.
Regarding the Mystery Cards Bundle, we apologise for the confusion. These were intended for every 20th order on the day, not for everyone's 20th order. We understand how this could have been misunderstood, and we will ensure our promotions are clearer in the future.
We are always open to listening to new feedback on rewards and freebies that we can offer. We would love to hear your suggestions through our support channels.
Thank you once again for your review. We hope to have the opportunity to provide you with the 5-star experience we strive for in your future orders.
Kind regards,
Ryan
Excellent
I bought two Alakazam ex boxes in separate orders and they arrived with really well protected packaging, a Maoam and a sticker which went straight on my guitar.
One of the best online trading card stores I’ve used so far!
14 November 2023
Unprompted review
Do not pre order from here big mistake…
Do not pre order from here big mistake not once but 2/3 times this has happened now , the whole idea of a pre order is you get it on the date of release , then got 1 email saying at the last minute mine will be out 2nd wave on the 10th of November it is now the 16th and still no cards been phoning up and not getting no where , no updates no nothing , complete joke its a £200 order im waiting for , and no updates , at this rate its a wonder if they will have customers going back as I will never pre order again that's for sure
30 October 2023
Unprompted review
Reply from Total Cards
Hi Tania
Thank you for sharing your feedback. We value all reviews and use them to continuously enhance our services.
We sincerely apologise for the delay in your order, which was caused by an unexpected split in our supplier's shipments. We understand how frustrating this must have been and are truly sorry for the inconvenience.
Our support team experienced a high volume of messages and calls during this period, and we apologise for any difficulty you had in reaching us. Please be assured that our team worked diligently to resolve the issue as quickly as possible.
We acknowledge that this was not our best release. However, we are pleased to inform you that we have since partnered with a new supplier, resulting in more stable and timely releases. We hope you will consider giving us another chance to provide the 5-star experience we strive for, although we fully respect your decision.
Thank you once again for your review.
Kind regards,
Ryan
Friendly staff and great prices on…
Friendly staff and great prices on yugioh sealed product
7 November 2023
Unprompted review
Bought high quality cheap nice Pokémon…
Bought high quality cheap nice Pokémon cards
12 November 2022
Unprompted review
Good store, but don't pre-order anything
Good store if you're ordering items that are in stock, but don't waste your time pre-ordering anything from here. Pretty much zero communication around item status or why a pre-order item hasn't been sent.
Pre-ordered an item over a month before release and had absolutely no communication around the item and why it hasn't been sent out at all. Contacted support to find out more and was ignored.
3 November 2023
Unprompted review
Really great website
Really great website, never had a problem with any of my deliveries. The TCG prices are so cheap that I'm almost suspicious but as far as I'm concerned everything is authentic. Recommended!
1 December 2022
Unprompted review
Pre ordered Pokemon Charzard Ex for my…
Pre ordered Pokemon Charzard Ex for my son, arrived on time and answered any questions I had promptly, will definitely be using this company again, keep up the good work 😊
21 October 2023
Unprompted review
i love it so much
19 September 2023
Unprompted review
Final Fantasy VII Rebirth Pre-Order Mess
I pre-ordered Final Fantasy VII Rebirth from Total Cards. After paying and having the pre-order confirmed weeks ago, I have now received an email saying that they will increase the price and I would have to make a separate top-up payment to receive the game when it is released.
I will request a full refund and will not order from Total Cards again. Bait and switch is not the right way to treat your customers.
8 October 2023
Unprompted review
Reply from Total Cards
HI M
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the additional payment required. This is not a situation we are happy about as a company. We did explore the possibility of maintaining the original price for you, but unfortunately, we were unable to do so. The price increase was due to our suppliers raising their prices, not a decision we made independently.
We understand this is far from ideal, and our team worked hard to try and keep the cost down. This is not reflective of our usual standards for video games, and we hope you might give us another chance to exceed your expectations.
We assure you this is not a bait-and-switch tactic, but rather an increase driven by supplier costs. We regret that you feel this way and respect your decision if you do not return.
Thank you once again for your review
Kind regards,
Ryan
Out standing service all round price…
Out standing service all round price delivery well packaged Warlord pike and shotte starter set spoke to Ryan reference my order sorted no problem thank you
27 September 2023
Do NOT trust this website.
It has been 10 months since I made my order. They keep on telling me the will give me an update as soon as possible but they never write back even when I have asked several times and I have been as patient as possible. Now the products I bought from them are twice the price so a refund will make me to lose money.
16 December 2022
Unprompted review
Reply from Total Cards
HI Marmota
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise that your order was not fulfilled for 10 months. This is far from our usual standard. Unfortunately, the delay was caused by the manufacturers, who are known for their slow stock distribution. We deeply regret the inconvenience this has caused.
We understand this was not an ideal situation, and our team worked diligently to expedite the process. This is not something we are happy about, and we truly appreciate your patience.
Our support team aimed to keep you informed and committed to updating you as soon as they had new information. We understand the challenge of balancing timely updates with avoiding unnecessary communication. Your feedback is invaluable, and we will work to find a better balance in the future.
Thank you once again for your review. We apologise once more for the delay in your order and appreciate your understanding.
Kind regards,
Ryan
Excellent personal service
Ryan in your support team was very quick to respond, very personal but professional and handled my query of moving around a delivery due to my own impatience without a single hurdle being placed in my way.
Great job, keep it up, I’ll be sure to order from you guys again in the future.
Samuel J
20 September 2023
Unprompted review
First time buyer
First time buyer. Can't believe I haven't come across total cards before. Bloody brilliant from price to packaging and fast delivery. I think I've found my new number one. Thankyou.
P.s the freebies are an extra nice touch.
14 September 2023
Unprompted review
been alright but lately there mystery…
been alright but lately there mystery boxes are pure trash. 100 pound on plastic rubbish and two packs of dimension force that have clearly been resealed has they included no rares what so ever and only 8 cards
14 September 2023
Unprompted review
Strixhaven booster box
Item was as described, arrived on time nicely packaged and the card range was great - thanks!
8 September 2023
Unprompted review
Ordered singles (Magic the Gathering)
Ordered singles (Magic the Gathering) for the first time, and after some research decided Total Cards were trustworthy, reliable, but most of all, grounded — brill customer service and prices!
My cards arrived on time and in mint, perfect condition, with a couple thoughtful freebies thrown in; will definitely be using this store again for Magic products.
Thanks everyone at Total Cards!
4 September 2023
Unprompted review
Terribly delayed pre-order
Pre-ordered a few items from the Pokémon Obsidian Flames set about a month ahead of release. With a pre-order you expect them to dispatch the day before to ensure best chance of delivery on release day.
Total Cards decided to wait a good 4 days after release date before even dispatching. They blamed their supplier but no other card companies had an issue and apparently this is a common occurrence with Total Cards. I have placed pre-orders for the next set elsewhere.
18 August 2023
Unprompted review
Reply from Total Cards
Hi Ian
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We are sorry that your order did not arrive in time for the release. While we strive to ensure timely deliveries, sometimes unforeseen circumstances make this difficult. Unfortunately, not all TCG companies use the same suppliers. Due to these delays, we have since switched to a new supplier, and our recent releases have been on time.
We apologise for the lack of updates and will work on improving our communication, incorporating your feedback and others' to enhance our service.
Once again, we apologise for the delay in your order. We hope to earn your trust again with a future order, though we respect your decision if you choose otherwise.
Thank you for your feedback.
Kind regards,
Ryan
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