It is my first time using this company to support my new Pokemon hobby and so far no issues or problems. Contacted customer support, whom got back to me really quick. Received my all my orders with no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered on 16th May, still haven’t received my order. When I check stock levels they have 1 of 3 items in stock at any one time. items sold rather than put away to honour back orders. Every week same... See more
Used to order from here a lot over the last couple of years. But since the craziness of trying to buy Pokemon cards Total Cards have become greedy in my opinion and charging over inflated prices at t... See more
I recently ordered a few times from this company. I ordered a couple of Yu-Gi-Oh booster boxes that were already in stock. The whole process was excellent, very fast delivery, items arrived safely and... See more
Company details
About Total Cards
Written by the company
We Are Total Cards!
We're the Cheapest and most Reliable TCG Store online specialising in all major games. We stock Thousands of products from Pokemon, Magic the Gathering, Yu-Gi-Oh!, Cardfight Vanguard, Weiss Schwarz, Dragon Ball Super, Dungeons & Dragons and much more! We also stock the very best in card protection, board games, video games and comic books!
We have over 13k reviews all from customers who we've helped save money and deliver the very best service! With years of experience, and millions of cards sold we're the highest rated and trusted place for all your TCG supplies.
With Free delivery for UK customers on orders over £20, reward points on every order, epic giveaways running every week, and our very own rewarding affiliate program, it is no wonder that we have amassed a following of awesome customers that trust us to deliver the highest quality service, order after order!
Cheapest Prices
We won't be beat on price! We are dedicated to being the cheapest retailer for all of your favourite gaming items and products! If you find a another retailer that has us beat, then just let us know and we'll do our best to price match!
Comprehensive Support
We offer round the clock support on our site and social media profiles for any customer queries and questions! Our dedicated support team are super passionate about what we stock and always want to give you the 5* service that you deserve!
Massive Range
With Thousands of products on our site, our Product team are always working hard to ensure that we have the latest product with enough stock to go around! If we don't have what you're after, just drop us a message through our support or social media channels and we'll do our best to get what you're looking for!
Visit Total Cards
Contact info
6 Maple Way, Durham Way South, Newton Aycliffe Business Park, DL5 6BF, Newton Aycliffe, United Kingdom
- 0333 577 0094
- Support@TotalCards.net
- www.totalcards.net
3.6
Average
15k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 30% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Failed pre-order launch.
Failed pre-order launch.
This was my first time using total cards for a pre-order and I still haven't received it or had any confirmation of when it will be sent out for delivery. Pre-order was the 11th it is now the 15th.
Highly unlikely I will use this company again unless they improve drastically.
15 August 2023
Unprompted review
Reply from Total Cards
HI Daniel
Thank you for your feedback. We sincerely apologise for the delay with your pre-order and the lack of communication regarding its delivery. We understand your frustration, especially considering this was your first experience with Total Cards.
We have recently moved our suppliers to minimize delays, and we are working hard to ensure that the latest sets are released on time. Your feedback is invaluable in helping us improve our processes.
We are committed to providing a better experience and would love the opportunity to restore your confidence in our service so we hope that you may give us a second chance in which we will work to give you a 5* Experience that we know we can give all our customers
Thank you for your review
Kind Regards
Ryan
Legal action, missed preorders and the rest
The have previously threatened legal action as first course of action over their mistake sending me someone else's parcel.
More recently, they are constantly missing preorders (Obsidian Flames) and move other preorder dates without warning (Vault X binders). Both times making sure they still take the money first then provide no meaningful updates.
There are so many better friendlier companies out there.
11 August 2023
Unprompted review
Reply from Total Cards
Hi Josh
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the delay with the Obsidian Flames. To minimise and reduce such delays, we have recently switched to new suppliers. We are pleased to inform you that the last few releases have gone very smoothly.
Regarding the Vault X binders, we sincerely apologise for the delays, which were beyond our control and stemmed from shipping issues between the manufacturers, Vault X, and us. We have made efforts to keep our customers informed during these times.
We appreciate your feedback and will work on improving our processes. We hope to have the opportunity to serve you again in the future and provide the 5-star experience we strive for.
Thank you once again for your review.
Kind Regards
Ryan
Slow to dispatch
Unfortunately, as with a lot of other customers, a pre-order for Obsidian flames is heavily delayed.
Price point on items is good but any time i’ve purchased from totalcards there has always been some issue with my order causing a delay.
11 August 2023
Unprompted review
Failed pre-order launch
Preordered a lot of Obsidian Flames stuff a over a week before the launch. When checking up on the order on Thursday I was told there was a slight delay but they might be able to honour the order, and if not they will change the delivery to a weekend delivery so I would have it on Saturday instead. On Sunday I realised the cards were again not going to be coming on time despite them claiming to have them in stock since Friday, so I asked for a refund request which took 24 hours for them to honour. First and last time using this company for Pokemon cards, having a slight delay is one thing but not only has this apparently been a common issue with preordering pokemon sets through them, they seem to be unable to fulfill the orders even if they did get the stock when they expected as the orders are several days behind now. I wouldn't be so annoyed if they just told me they couldn't honour the order for Friday or Saturday or even Sunday so I could get a refund and order from someone else, but now I've instead been waiting for days for nothing with very little communication on the problem, where as it they were honest about the issue I probably could have just ordered the cards from somewhere else on Thursday and got them on launch as I wanted. Don't bother wasting your time with them, they are completely unreliable.
14 August 2023
Unprompted review
Reply from Total Cards
Hi Reece
Thank you for taking the time to share your experience with us. We sincerely apologise for the inconvenience and frustration you encountered with your recent pre-order of Obsidian Flames.
We understand how disappointing it is to expect your order by a certain date and then experience delays without timely communication. Please know that we take your feedback seriously and are committed to improving our processes to prevent such issues in the future.
Regarding your specific situation, there were unforeseen delays from our suppliers, which regrettably affected our ability to fulfil your order as promised. We have actively worked to improve our supply chain and communication practices to ensure that such delays are minimised moving forward.
We are sorry that the updated was not prompt about the delay, which could have allowed you to make alternative arrangements. We are reviewing our communication procedures to ensure we provide timely and accurate updates to our customers.
Your feedback is invaluable to us, and we are committed to making the necessary changes to enhance our service. We hope you might consider giving us another chance in the future to provide you with the reliable service we strive to offer.
Once again, we apologise for any inconvenience this has caused and appreciate your understanding.
Kind regards,
Ryan
First time ordering from here
First time ordering from here, after hearing good things, however when pre ordering a new booster box I was sent an email letting me know of its delay. Being very excited for the release day and same day opening.
I've seen many other people online express their opinions on the same issue and would recommend other card sites (e.g. Magic Madhouse.)
11 August 2023
Unprompted review
Absolute Joke Of a Pre Order Experience
Pre Ordered Obsidian Flames To Now Have still not received it 4 days after release and no sign of it turning up anytime soon
I've used Total cards before for in stock products and got great service, however will not be using them again, absolute joke to Pre Order an item to get it on release date, to receive no contact until after lunchtime of the release date, that customers wouldn't be receiving their orders, no information on when it would be dispatched, no compensation offered, nothing
Blamed it on a delivery issue to them, but very weird other companies received theirs days ago and were able to fulfil no problem whatsoever, hopefully will receive tomorrow or I'll just cancel my order and go elsewhere, as I will anytime going forward
11 August 2023
Unprompted review
Reply from Total Cards
Hi Paul
Thank you for sharing your experience with us. We sincerely apologise for the inconvenience you faced with your pre-order of Obsidian Flames.
We understand your frustration and disappointment, especially given your previous positive experiences with us. The delays and lack of communication you experienced do not reflect the standard of service we aim to provide.
Unfortunately, we faced unexpected delivery issues from our suppliers, which impacted our ability to fulfil pre-orders on time. While we strive to manage and communicate such challenges effectively, we fell short in this instance, and for that, we are truly sorry.
We have processed your refund as requested and are working diligently to prevent similar issues in the future. We value your feedback and are committed to improving our processes and communication to ensure a better experience for our customers.
We hope you might consider giving us another chance in the future.
Kind regards,
Ryan
Pre ordered Pokémon booster box
Pre ordered Pokémon booster box, last Wednesday 9th August, no update on where my order is or when it will be dispatched. It's the last time I'll ever pre order from this site.
I ordered on chaos cards Thursday and they managed to ship next day
11 August 2023
Unprompted review
Reply from Total Cards
Hi Sean
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the issues with this release and are committed to learning from our mistakes. We have since partnered with a new supplier, and our recent Pokémon releases have been on time.
We also apologise for the lack of updates and are focusing on improving our communication to ensure a better experience in the future.
We hope you will consider giving us another chance to provide you with the 5-star experience we strive for. However, we understand and respect your decision if you choose not to.
Thank you once again for your review.
Kind regards,
Ryan
Excellent website have got some fab…
Excellent website have got some fab cards off here and fast shipping too. Recommend this site
13 August 2023
Unprompted review
Speedy delivery as described
8 August 2023
Pre ordered a SV 2 binder arrived well…
Pre ordered a SV 2 binder arrived well packaged. Nice freebies and the text to alert me was a nic3 touch as well as the email to confirm tracking. Can't fault these guys. Wish you were based I my city. Great work team
7 August 2023
Very welcoming atmosphere and good…
Very welcoming atmosphere and good choice of products.
8 August 2023
Pre Order Non Existent and Poor Customer Service
First time ordering from this company and wish I didn’t. They draw you in with low prices but can’t deliver. With most pre orders you expect it to be delivered on release date or the next day.
Receive a generic email on release day at mid day saying the stock only arrived to them that day and it will be delayed.
Firstly why wait till midday to send the email? If it didn’t arrive the day before then send an email out to customers first thing
Secondly email says “We are just reaching out to give you an update on when you can expect the delivery of your Pokemon Obsidian Flames Order with us.” The funny part is that they do not say when I can expect just that it’s delayed
Lastly emailed them to ask when it will be dispatched so I don’t have to stay home and wait everyday for a delivery not to turn up. Surprise no response like the other reviews
Giving the company till Tuesday to respond and then cancelling the order
Just wished I paid a bit more and I would have been enjoying the launch rather than here empty handed
Will not be buying from them again
12 August 2023
Unprompted review
Reply from Total Cards
Hi Grace
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the issues with this release. We recognise it was not our best, and we are committed to learning from these mistakes. We have secured a new supplier, and our recent Pokémon releases have been on time.
We also apologise for the lack of updates and the delay in communication. We are working to ensure that any future delays are better communicated.
We are sorry that your ticket was not addressed swiftly. Our team was inundated with hundreds of tickets and worked diligently to respond as quickly as possible. Despite their best efforts, delays occurred. I can see that the team has since responded and issued the refund for your order.
Once again, we apologise for the inconvenience with this release. We hope you will consider giving us another chance to provide the 5-star experience we strive for, though we understand if you choose not to.
Thank you for your review.
Kind regards,
Ryan
Pre-Order delayed
In the past I have had mixed experiences about product being despatched on time and the latest one has topped it off.
I almost didn't preorder the latest Pokemon set, Obsidian flames, with Total Cards because of past experiences of delays getting the orders sent out.
I personally expect a preorder to either arrive or be despatched on release day but even on the day after release day, no despatch notification.
In summary, when the orders do arrive they are well packaged, I just wish the orders arrived sooner.
11 August 2023
Unprompted review
My first time ordering from here
My first time ordering from here - and I was extremely excited to be ordering a new booster box and etb that I’ve been waiting ages for to be released. The day of release arrived - and nothing. I received a email saying the order was delayed due to shipping at there end- I can appreciate a day or two late- but now there’s been no communication, no response to messages - I feel Iike it’s just a big scam- there are a lot of other customers on Facebook who also haven’t received any orders or dispatch notifications. They have spoiled this release for myself and many others - I’m cancelling my order and requesting the money back and I won’t order again.
11 August 2023
Unprompted review
Unreliable
This is the third preorder that Total Cards have missed and with the same lack of communication (generic email Friday afternoon to say they can't send stock) then nothing. When you reach out to customer service, they are polite and apologetic but don't offer any timeframe on delivery and ignore any specific questions you have.
It doesn't matter whether you spend more to upgrade delivery either, those who do are clearly not prioritised.
Four days after their competitors sent out stock, I'm still waiting to hear when the products will be dispatched. If you can't honour pre orders, fine, just be honest and say so in advance and give people the chance to cancel their orders in advance.
If you want pre orders anytime near actual release (the point of a pre order) then do yourself a favour and use someone else.
Five days after it should have shipped they still can't give me a shipping estimate, so at the third time of asking, they've thankfully cancelled.
11 August 2023
Unprompted review
Reply from Total Cards
Hi M
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We apologise for the issues with this release. It was not our best, and we are committed to learning from these mistakes. We have secured a new supplier, and our recent Pokémon releases have been on time.
We also apologise for the lack of updates and for the delayed communication. We are working to ensure that any future delays are better communicated. Our process involves working through orders from the oldest to the newest to ensure fairness.
We appreciate your patience and your feedback, which we will use to ensure smoother releases in the future. I can see that the team has processed your refund swiftly.
Once again, we apologise for the inconvenience with this release. We hope you will consider giving us another chance to provide the 5-star experience we strive for, but we understand if you choose not to.
Thank you for your review.
Kind regards,
Ryan
Absolute waste of time.
Ordered an Obsidian Flames Booster Box over a month in advance ready for release day. Messaged two days before release to ask if there were any updates to which I was informed that their stock hadn’t arrived. I then contacted them again the day after to ask if the stock had arrived. They confirmed it had and as an apology they’d upgrade delivery to Royal Mail Saturday delivery and ensured that my paperwork had been checked personally and that the order should go out for the weekend.
I’ve now checked to see for any updates and unfortunately I’ve had no dispatch e-mail and so I won’t be getting my order today.
It’s really not good enough and Total Cards should be getting the stock in a lot earlier to prepare for release days. They did something similar to this when Silver Tempest released (Another Pokémon set from last year) where I just kept getting told my order was delayed so had to cancel the order entirely.
I thought I’d give Total Cards another chance after Silver Tempest but they’ve basically screwed up again.
Poor service, false assurances, disappointed customers.
11 August 2023
Unprompted review
Reply from Total Cards
Hi Tom
Thank you for sharing your feedback. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the inconvenience you experienced with your recent order. We understand your frustration, especially given the issues you faced with a previous release. It is clear that we did not meet your expectations, and for that, we are truly sorry.
We are continuously working to improve our supply chain and communication processes to prevent delays and ensure timely deliveries. Our goal is to provide a seamless experience, and we regret that we have not achieved this on this occasion.
We also apologise for the lack of updates and the failure to dispatch your order as promised. We understand how disappointing this is, particularly after our assurance of expedited delivery. Please be assured that we are taking your feedback seriously and will address these issues with our team to prevent future occurrences.
I can see that your refund has been processed promptly. We hope you will consider giving us another chance to provide the 5-star experience we strive for, but we understand if you choose not to.
Thank you once again for your review and your patience.
Kind regards,
Ryan
The company is doing really well
The company is doing really well, I was delighted to receive my pokemon cards. Thanks 😊
31 July 2023
Im disappointed honestly
Im disappointed honestly, preordered the obsidian flames for a recent stream i planned TODAY because i was assured on the website these will be shipped out. So, the day comes and nothing has been dispatched so i get in contact only to find out today that there was a delay. as a small streamer i am not sponsored so all this comes out of my own pocket for the entertainment of my viewers and today i couldnt deliver on that.
So, i was fine with waiting another day and got assured i’ll recieve them on the day after release. Thats fine, i let my viewers know. Even got promised by them my order will be coming however its now close to 7pm and no dispatch email, my order stuck on processing so of course i’m gonna have to wait until monday.
This is my first time using this company as i usually order from somewhere else but it was sold out. I saw the reviews and thought they would be perfect but this is my first and last time using them i’ll just have to preorder things sooner in future.
11 August 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for taking the time to share your feedback. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the inconvenience you experienced with your recent order. We understand how important it was for you to have the Obsidian Flames Booster Box for your stream, and we regret that we could not meet your expectations.
We are sorry for the delay in dispatching your order and for the miscommunication regarding its delivery. We understand the frustration and disappointment this has caused, especially given the promises made and your reliance on this order for your stream.
As a small streamer, we recognise the importance of delivering content to your viewers and the impact this delay has had on your plans. We are truly sorry for any inconvenience this has caused you.
We are currently reviewing our processes to prevent such delays and miscommunications in the future. Your feedback is invaluable, and we are committed to making the necessary improvements.
We understand that this was your first experience with our company, and we regret that it did not go as expected. While we hope you might consider giving us another chance in the future, we completely understand if you choose to order elsewhere.
Once again, we apologise for the inconvenience and thank you for your understanding.
Kind regards,
Ryan
Next day delivery
Next day delivery - preorders to arrive on release day - non existent. Moved over to total cards from chaos cards as they use DX delivery which takes up to 2 weeks to deliver, to then come to this where on release day 5pm when offices is closed - order still not dispatched.
I understand i am not priority customer who would spend couple grand, but also for me 240£ is a lot.
Not to mention i cannot log into my account after email change & still unable to see my other preorders - as 0 comfirmations has came through. Also will be unable to trace wether they are dispatched neither.
Jus like today - 3 times asking in chat if its been dispatched and if tracking is available - sat and wasted whole day in house - to then at 5pm receive response that my items havent been dispatched. Meaning my order (which meant to be delivered on release day - today) probably wont come til end of next week. I also made clear statement on 3rd question as felt ignored - that if its not dispatched - i want my order cancelled all together.
NEVER AGAIN will i be pre-ordering anything from this site
Also i would appreciate if ypu would stop spamming peoples emails. Just opened a page - and shortly email came through that you would love me to come back and buy something. Looks more like desperation to do sales, yet cannot even fulfil your false promises.
Very annoyed at this point,
11 August 2023
Unprompted review
Reply from Total Cards
Hi There
Thank you for sharing your feedback with us. We take all reviews seriously and use them to continuously improve our services.
We sincerely apologise for the inconvenience and frustration you experienced with your order. We understand the importance of receiving preorders on release day and regret that we did not meet your expectations.
We are sorry for the delay in dispatching your order and the lack of communication regarding its status. We understand how frustrating it must have been to wait all day for an update, only to find out that your order had not been dispatched. This is not the level of service we strive to provide, and we are taking steps to ensure this does not happen in the future.
We also apologise for the issues you encountered with logging into your account and not receiving email confirmations for your other preorders. We have changed the email provider we have now for this so emails should reach you if you do make a new order.
Regarding the emails you received, we are sorry if they came across as spammy. We have worked to make this more balanced for future visits to the site.
We understand that £240 is a significant amount, and we regret that we did not provide the service you expected and deserved.
We genuinely appreciate your feedback and will use it to improve our services. While we hope you might consider giving us another chance in the future, we completely understand if you choose to shop elsewhere.
Kind Regards
Ryan
Delays and lack of information
The delays for the product and lack of information was shocking.
6 August 2023
Reply from Total Cards
Hi Andrew
Thank you for sharing your feedback. We sincerely apologise for the delays and lack of information regarding your order. We understand how frustrating this experience must have been for you.
We are actively reviewing our processes to ensure better communication and timely deliveries in the future. Your feedback is invaluable in helping us improve.
We hope you might consider giving us another chance to provide the service you deserve.
Kind regards,
Ryan
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.