Totalglaze Windows Ltd Reviews 394

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and efficiency from initial contact to installation. The service is frequently described as excellent, with many appreciating the straightforward process, quick installation, and thoughtful aftercare. Reviewers are highly satisfied with the quality of the products, including windows, doors, and conservatories, noting their durability and aesthetic appeal, all offered at a competitive price. However, some customers experienced issues with incorrect items being delivered and problems with sealing and installation, leading to multiple visits to rectify the problems. These reviewers also reported dissatisfaction with the final finish and perceived a lack of communication regarding the scope of work, feeling that their concerns were not adequately addressed.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great from start to finish,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied

Rated 5 out of 5 stars

I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more

Company replied


Company details

  1. #7 of 45 best companies in Double Glazing Installer
  2. #7 of 14 best companies in Conservatory Contractor
  3. #8 of 61 best companies in Door supplier
  4. #2 of 7 best companies in Glass Industry
  5. #3 of 25 best companies in Roofing service

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Good service

Good service a bit delayed with completion due to not all windows arrived at the same time

25 June 2025
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows and for tacking the time to leave us a review

Rated 5 out of 5 stars

Had windows and door fitted there was…

Had windows and door fitted there was no complaints all went well. Staff are friendly would recommend to family and friends friends.

18 June 2025
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Reply from Totalglaze Windows Ltd

Thank you for choosing Totalglaze and taking the time to leave us a review. We look forward to working with you again soon.

Rated 5 out of 5 stars

Happy customer

Replaced four windows, gutters, facia, and clad two external walls. Very happy with workmanship and the way the cladding team dealt with a tricky job. This is their third visit to the property and I cannot fault any of their work. Would recommend them.

13 June 2025
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Reply from Totalglaze Windows Ltd

thank you for using totalglaze it was a pleasure to work for you again.

Rated 4 out of 5 stars

On time

On time, no hassle.

18 June 2025
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Reply from Totalglaze Windows Ltd

thank you for choosing Totalglaze, we look forward to working with you again soon.

Rated 5 out of 5 stars

We was very happy with the work carried…

We was very happy with the work carried out, All staff from the beginning of the sale to the installation was very polite and courteous. We would definitely recommend,to friends and family.

9 June 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze and we look forward to working with you again soon.

Rated 5 out of 5 stars

Outstanding service

Outstanding service with a professional and friendly staff. Cost efficient and wonderful products which are tailored to individual needs. Happy with the outcome.

30 April 2025
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Reply from Totalglaze Windows Ltd

thank you for your review, and thank you for using Totalglaze, we look forward to working with you again soon.

Rated 5 out of 5 stars

I called Totalglaze back after 11 years…

I called Totalglaze back after 11 years because my door was not quite closing properly anymore. They didn't quibble about the guarantee at all, made an appointment to come and look at it, arrived early, were polite, professional and efficient. Fixed the problem with no problems at all. Can't recommend highly enough.

10 June 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for your review,

Rated 5 out of 5 stars

Great service

Great service! No pushy sales and very informative and helpful.We had a new front door and two windows replaced, very happy with the results, and the fitting team were very pleasant and respectful, making sure everything was protected in the rooms that they worked in.very happy customer.

29 May 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze windows, we look forward to working with you again soon. Thank you for your review.

Rated 5 out of 5 stars

I had 5 windows fitted and the whole…

I had 5 windows fitted and the whole process was done within a month. I found each element of the process professional and everything was explained thoroughly. I found the staff polite and knowledgeable and even when there was a crack in the glass in one of the windows it was rectified in less than a week. Great company

29 May 2025
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Reply from Totalglaze Windows Ltd

thank you for your review, it was a pleasure to work for you and thank you for choosing Totalgalze Windows

Rated 4 out of 5 stars

As a customer

As a customer, I was expecting a representative from your company to visit once the project was completed, to ensure everything was in order.

15 May 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze Windows, we appreciate your feedback and would be more than happy to send a representative out to do a final inspection of your installation.

Rated 4 out of 5 stars

Wyndham road. Dover.

Really good service through out the process from measuring up to fitting. Professional approach and friendly and helpful team.

15 May 2025
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Reply from Totalglaze Windows Ltd

thank you for your review.

Rated 5 out of 5 stars

Highly recommend Totalglaze…

We have used Totalglaze since we moved to the area 15 plus years ago! Never disappointed with the standard of professionalism and quality of workmanship, would highly recommend.

15 May 2025
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Reply from Totalglaze Windows Ltd

thank you for taking the time to leave us a review, its always a big help to other potential customers who are unsure of who to choose when undertaking a big financial commitment for there project such as home improvements . Thank you for choosing Totalglaze Windows.

Rated 5 out of 5 stars

Excellent Service

We had 13 windows installed by Totalglaze Windows Ltd, and from the start to finish we found Totalglaze to be very professional.
The window fitters that installed our windows (Danny & Brad) were excellent, very friendly, but at all times very professional, they were always on time and made sure that they cleaned up at the end of the day.
We will definitely use Totalglaze Windows Ltd again, as we have another project to complete.

22 April 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze windows it was a pleasure to work for you, thank you also for taking the time to leave us a review, it helps so many new customers to chose the right company for their project.

Rated 5 out of 5 stars

The 2 Michael's were fantastic

The 2 Michael's were fantastic. Friendly and professional. Had to call them back out for a slight problem. Was fixed same day .

15 May 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for choosing Totalglaze Windows & for your review we look forward to working with you again soon.

Rated 5 out of 5 stars

Very happy with the service provided by…

Very happy with the service provided by all fitters.
House looks so much better with the new roofline products and cladding. Lovely finish.
Windows and new front door have made the house feel a lot safer.

23 April 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze Windows, it was a pleasure to work for you and we look forward to helping you again soon

Rated 5 out of 5 stars

Professional, friendly company with competitive prices would highly recommend.

Great service from salesman, surveyor to workmen.
All arrived exactly when planned and very pleasant, knowledgable and helpful.
Had a new porch, front door, replacement units in conservatory. Also a cladded ceiling in the conservatory.
Workmen all worked quickly, left no mess and did a fantastic job. Also very friendly and polite.
Overall a very professional company and staff.
Love everything.

1 May 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

it was a absolute pleasure to work for you and we look forward to helping you with any future projects. Thank you for your review

Rated 5 out of 5 stars

Excellent Products & Great Service

Great Service from the moment I called for a quote. Malcolm was very professional and knowledgeable and made us at ease no pressure to buy honest and kind. Quote reasonable and great price. We have used this company before as we renewed our windows with them and no issues fitted nicely and cleaned up after them. Highly recommended would not go anywhere else.

18 February 2025
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Reply from Totalglaze Windows Ltd

Thank you for your kind review.

Rated 5 out of 5 stars

They was brilliant came on time did…

They was brilliant came on time did the job with professional behaviour cleared up behind themselves job was done in the time scale as well

14 April 2025
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Reply from Totalglaze Windows Ltd

thank you for your review

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