Totalglaze Windows Ltd Reviews 394

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and friendly staff, highlighting their helpfulness and efficiency from initial contact to installation. The service is frequently described as excellent, with many appreciating the straightforward process, quick installation, and thoughtful aftercare. Reviewers are highly satisfied with the quality of the products, including windows, doors, and conservatories, noting their durability and aesthetic appeal, all offered at a competitive price. However, some customers experienced issues with incorrect items being delivered and problems with sealing and installation, leading to multiple visits to rectify the problems. These reviewers also reported dissatisfaction with the final finish and perceived a lack of communication regarding the scope of work, feeling that their concerns were not adequately addressed.

What people talk about most

Service

Customers consistently note positive experiences with service, describing it as great from start to finish,... See more

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the high... See more

Price

Consumers find price to be positive, with many reviewers highlighting competitive and reasonable pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had new windows installed by Totalglaze recently and we have been very impressed with the company. The whole process was excellent and stress free. The fitters, Dan & Brad were very good, profession... See more

Company replied

Rated 5 out of 5 stars

The process was professional and straight forward, from initial contact, to measuring and installing. The fitters worked in very heavy rain but did an excellent job in a cheerful manner. My whole p... See more

Company replied

Rated 5 out of 5 stars

We were so impressed with Totalglaze. Malcolm the salesman was just lovely. No nonsense, no hard sell, a real gentleman. We went to the showroom after Malcolm had been to our property and looked at th... See more

Company replied

Rated 5 out of 5 stars

I recently used Totalglaze Windows Ltd to replace a bathroom and bedroom window. From beginning to end the process was easy. The fitters were professional, respectful and took care of the surrounding... See more

Company replied


Company details

  1. #7 of 45 best companies in Double Glazing Installer
  2. #7 of 14 best companies in Conservatory Contractor
  3. #8 of 61 best companies in Door supplier
  4. #2 of 7 best companies in Glass Industry
  5. #3 of 25 best companies in Roofing service

About Totalglaze Windows Ltd

Written by the company

Welcome to Totalglaze Windows profile page

We are a family run business and have been trading for over 35 years, we believe that here at Totalglaze making changes to your home can be a daunting, expensive and very stressful experience, but with Totalglaze we have been enhancing homes in Kent since 1985 and have never stopped providing the highest quality products at the best possible price.

Product Guarantees

Totalglaze products are expertly designed and manufactured to the highest standards. We’ve been pursuing excellence since 1985 and it’s because of this that we’re able to offer our customers industry leading guarantees. At Totalglaze we don't just offer double glazing we also are able to undertake Flat roofing with EPDM fleece back rubberbond, Fascia Soffits Guttering and many more products available.

We have a very wide range of all Composite Doors

All of our doors Composite or Residential come with a 12 year Guarantee as stated in your contract.Under no Circumstances do we guarantee glass against breakage.

Free Quotations

Totalglaze products come in a large number of options and can be individually tailored to suit your requirements. No job is ever the same and as a result, prices can vary. For an accurate quote, you’ll need an appointment with one of our expert consultants.

BUY NOW-SAVE LATER Get your home winter ready, beat hiking costs of keeping your home warm, buy now with nothing to pay for 9 months on all our products – call us now!!! Credit is subject to status and affordability. Click Here to read our terms and conditions and to see your finance options. We have a data base of over 50,000 customers, some of which have been using us for over 38 years.

Contact info

4.9

Excellent

TrustScore 5 out of 5

394 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Don't get conned go elsewhere

Don't get conned by this bunch of cowboys! They cannot get any element of the process correct. Errors are made at every stage. The fitters think they are entitled and if you don't "bow down before them" or if you politely ask them about something that has been done "wrong" or differently to the agreement (such as putting in the wrong type of glass) they complain about you and refuse to come back and finish the job. Seriously the worst Customer Service ever and the work is not of an appropriate standard. The communication within the company also needs a lot of improvement. Nothing is communicated properly. Left hand does not know what right hand is doing.

10 February 2025
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

we are sorry that you feel so strongly about the way your installation was carried out, I have been informed that you are now happy with our installation and if we can help you with anything else please do not hesitate to contact us, and thank you for your custom.

Rated 5 out of 5 stars

We had a large living room window…

We had a large living room window replaced last week 22nd Feb by Totalglaze.
From start to finish everyone at Totalglaze that we dealt with were friendly efficient and informative.
Really pleased with the work they did and will use them again.

22 January 2025
Unprompted review
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze windows, we look forward to working with you again soon.

Rated 4 out of 5 stars

House makeover! Windows, French doors and Cladding

The whole experience was really pleasant. We had all our windows replaced, french doors installed (external wall removed) and external cladding for for all three perimeter walls.
We hit a few hurdles along the way due to the type of build of our property, but Totalglaze were really responsive and supported the changes to work and scheduling.
The fitting team were awesome and kept us updated constantly with any changes, the quality of the products windows / french doors and cladding are exceptional.

22 January 2025
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Reply from Totalglaze Windows Ltd

thank you for using totalglaze, it was a pleasure to work for you in what was a very challenging property, we are looking forward to working with you again this year when your next project starts.

Rated 5 out of 5 stars

Had a garden sliding door changed due…

Had a garden sliding door changed due to age. Very professional, kind service, no unnecessary 'pushing' for more money to be spent with them. There was one day delay, but we were informed in a timely manner. Installation quick and clean. Happy and can definitely recommend! Will be using them in the future for sure.

16 December 2024
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, we look forward to doing more projects with you again in the future.

Rated 5 out of 5 stars

Quick respnse on first contact followed…

Quick respnse on first contact followed by very efficient service throughout the process. Quality of the fitting and the product high.
We highly recommend Totalglaze.

14 January 2025
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Reply from Totalglaze Windows Ltd

Thank you for your review, please take a moment to view all of our other products @totalglaze.com

Rated 5 out of 5 stars

No nonsene competative quote

No nonsene competative quote. Great comunication. Fast installation. Great after care.

6 January 2025
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, and thank you for taking the time to leave us a review, it really does help new customers to chose the right company.

Rated 5 out of 5 stars

Very nice doors and window

Very nice doors and window , fitters did a great job very polite and arrived on time
. Will use again many thanks

6 January 2025
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, we look forward to working with you again soon.

Rated 5 out of 5 stars

Very quick fixed my conservatory with…

Very quick fixed my conservatory with in time this is very good company.

6 January 2025
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows if we can help with any future projects just call us on 01843 297555 or visit us @totalglaze.com

Rated 5 out of 5 stars

A pleasure to do business with.We returned to Totalglaze for a new…

We returned to Totalglaze for a new front porch after having our back conservatory fitted four years ago. Once again, we are very satisfied with the results. The porch fitters and the roofers were skilled, efficient, polite and reliable. They carried out the work as specified and kept to time. They cleared up what little mess was made before they left. We feel we have received quality service at a very reasonable cost. Initially, we had a minor problem with the new front door but Totalglaze turned up the very next day and rectified it. Even the staff in the office are really pleasant to deal with. To cap it off, a month after the work was completed we had a beautiful bouquet arrive, thanking us for our custom. A lovely touch!
We would definitely recommend this company.

6 December 2024
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, it was a total pleasure to work with you again and we look forward to doing more projects with you in the future.

Rated 5 out of 5 stars

Highly recommended

Great service, from start to finish. Received quote, then left alone. No pushy sales tricks or telephone chase up from quote. Got 3 different quotes and TG were the best quote. Did exactly what they said they would do and when they said they would do it. Will definitely use again and highly recommend. Best part was recieving a bouquet of flowers as a thank you for using them.

4 December 2024
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Reply from Totalglaze Windows Ltd

Thank you for using Totalglaze Windows, it was a total pleasure to work for you and we look forward to doing more with you in the future.

Rated 5 out of 5 stars

Two jobs delivered efficiently with excellent service plus products

No hard sell
Considered lowest cost to do job but we wanted full replacement
Very professional fitters
Good value for money
Installed windows, bow window plus patio doors look excellent

6 January 2025
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Reply from Totalglaze Windows Ltd

thank you for using Totalglaze Windows & for your review. We look forward to working with you again soon

Rated 5 out of 5 stars

French doors, windows and Porch

We had windows and french doors installed. Great product and the guys who installed it cleaned as they went along.
We placed another order to have our porch done. Excellent job, we love it and made so a difference to the front of our house

29 October 2024
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Reply from Totalglaze Windows Ltd

Thank you for your review, it was a pleasure to work for you and we hope to do more for you in the new year, thank you for choosing totalglaze windows.

Rated 5 out of 5 stars

Start to finish great service

From start to finish we were really impressed with totalglaze. We knew the type of door and side panels we wanted, and Steve came out with a brochure and advised on sizes, types etc. After picking the door, Jason came a couple of days after and did the finer measure tweaks and I changed the side panel glass which wasn't an issue. The door was installed a few days later, within 2-3 hours and looks wonderful. No more leaky, drafty door! We will definitely be using them again to replace our front windows next year.

4 December 2024
Unprompted review
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Reply from Totalglaze Windows Ltd

thank you for your review, it was a pleasure to work for you and we look forward to doing more in the future, have a merry christmas and a happy new year

Rated 5 out of 5 stars

Used Totalglaze in the passed

Used Totalglaze in the passed. Quality service throughout. Would and have recommended to others.

11 December 2024
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Reply from Totalglaze Windows Ltd

thank you and we look forward to working with you again soon.

Rated 5 out of 5 stars

Third time of using Totalglaze over the…

Third time of using Totalglaze over the years. This time for replacement patio doors.
Excellent company to deal with.
Everyone from reception through to installation polite and efficient, helpful and informative.
Todays work carried out by Mo and Cliff and of the usual high standard we have received in the past.
Timely, tidy, and good representatives of the company.
Thank you very much, again.
And a happy Christmas to everyone at Totalglaze

13 December 2024
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

thank you for your review, it was a pleasure to work with you and have a very merry happy christmas

Rated 5 out of 5 stars

New rear door

Excellent service from start to finish and installed brilliantly by Mo and Cliff.

13 December 2024
Unprompted review
Totalglaze Windows Ltd logo

Reply from Totalglaze Windows Ltd

Thank you Mr Goodban for your review we look forward to working with you again soon.

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