Total Home NI Reviews 

109
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Had my front door and windows replaced. Although it took a bit longer than I anticipated, it was worth it! Easy and quick installation, all of the team I was in contact with were polite and professi... See more

Company replied

Rated 5 out of 5 stars

We have just had are windows and front door replaced the work was excellent from start to finish work men were very helpful and cleaned up after themselves would rack amend them highly.

Company replied

Rated 5 out of 5 stars

From start to finish Total Homes were fantastic. Great communication and an array of choice to suit all budgets. I paid a little bit more for a green cottage colour front door and its beautiful. Extre... See more

Company replied

Rated 5 out of 5 stars

Friendly fitters, quick install on day. Ordering/manufacturing of products could be quicker. Payment arrangements made easy and clear. Any correspondence replied to promptly. Quality of completed prod... See more

Company replied

Company details

  1. PVC windows supplier
  2. also in
  3. Aluminium Frames Supplier
  4. Conservatory Specialist
  5. Door supplier
  6. Double Glazing Installer

About Total Home NI

Written by the company

Who we are

We are window, door, garden room and conservatory fabricators and installers. Based in Belfast, we serve customers throughout Antrim, Ballymena, Belfast, Lisburn, Bangor, Portadown and Newry, Northern Ireland as well as the Republic of Ireland.

Visit our website

Home Improvements you can trust

We are accredited by an array of authorities. This includes GGF, BBA, SafeCert, BSI and more. With such a wealth of accreditations, we can ensure the very best quality for our homeowners.

Manufacturing Excellence

Total Home Improvements are in complete control of our fabrication process. Based in Belfast, we have a 20,000sq ft factory that houses all of our manufacturing capabilities. Selecting only the very best materials and using state of the art processes, we provide our customers with the very best. Being part of the UCS Design group, we have access to the very highest quality suppliers.

Amazing Brands

At Total Home NI we use the best brands available for your new home improvements. Whether you’re looking for aluminium windows, uPVC French doors, composite doors or aluminium bifold doors, we have the quality products you need.

Deceuninck - Spectus - Apeer - Palladio -Ultraframe - Guardian - Aluco - Stellar - Sapa - FreeFoam Book a Free quote

Customer Service is our Specialty

We’ll give you the expert support and advice you need throughout the entire process. From the start of the design process through to fabrication and installation, we’ll provide the support you need. We'll even be there once the project is complete with a comprehensive aftercare service.

Contact Us


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

109 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(109)

21 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional, helpful and top quality

From start to finish Total Homes made the process so easy. Professional, helpful and go out of their way to make everything straightforward. I can highly recommend Total Homes.

7 November 2023
Total Home NI logo

Reply from Total Home NI

Thank you for the great review Sharon! We really appreciate your feedback

Rated 5 out of 5 stars

Great support from the sales and installation teams.

Knowledgable and helpful during selection and specification.
Provided regular updates during manufacture.
Flexible with dates for installation.
Installers were quick, tidy and very efficient.
Payment process was easy to use.

31 October 2023
Total Home NI logo

Reply from Total Home NI

Thank you for the great review Trevor! We really appreciate this

Rated 3 out of 5 stars

A poor experience

Wrong measurements, poor ‘after sales’ follow up and installation dates not met. Tried very hard to ‘rectify’ the issues but was a bit of a shambles all in.

4 October 2023
Total Home NI logo

Reply from Total Home NI

Thank you for the feedback Doug. Sorry to hear you weren't happy with the experience. We will take the measuring and aftersales feedback further so we can continue to improve.

Rated 5 out of 5 stars

Excellent home improvement company

I recently had windows, front door and French doors installed. The quality of the windows and doors is exceptional with all installed by extremely professional, neat and tidy tradesmen.

28 September 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

What a fantastic review Dianne, thank you so much. Glad you are pleased with everything

Rated 5 out of 5 stars

Total Homes, you've outdone yourselves!

Absolutely delighted with my full house transformation, 2 beautiful pvc doors front and back and 13 windows in total. The fitting team were FANTASTIC, and even with a few surprises behind the walls along the way they managed everything so professionally and did a superb job in the tidy up. Nothing was a hassle to them! Thanks also to Damien and Louise for a seamless experience start to finish which was just under 8 weeks, and finally Marcin for the last finishing touch! My house now feels like the perfect 'warm ' home just in time for the cold. Love it!

21 September 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Thanks so much for the kind words Joanne. Glad everything went smoothly with your new windows and doors.

Rated 5 out of 5 stars

I would highly recommend Total Home…

I would highly recommend Total Home Improvements to anyone needing New PVC Windows & Doors.
We had excellent service from day 1 with Ryan who came to give us a quote, he delivered on time, very friendly and great advice. Also to the excellent job the fitters did , very clean, prompt and thorough, fitted in 3 days, im totally over the moon with the improvements to my home, totally in love with my front door as well... Thankyou 😍

4 September 2023
Total Home NI logo

Reply from Total Home NI

Thank you so much for the great review Pamela! We're glad you are pleased with everything

Rated 5 out of 5 stars

Great service

Great service, no fuss, tidy job.

31 August 2023
Total Home NI logo

Reply from Total Home NI

Thanks for the review Richard! We really appreciate it

Rated 5 out of 5 stars

Reliable and stick to their word

This was for a conservatory that first needed planning permission. There were some delays at first because usually no planning is needed. After planning was sorted (Marcin from TotalHome has helped a lot with this), they did reach out (Marcin again) and asked for a time that would work for replacing the old conservatory with this new one. There were some smaller issues when they were installing it (for instance a window glass unit with the wrong size) and Marcin again sorted the issue and got the right one. They worked very cleanly and always friendly. Even though it took longer than I thought at first, everything is now done and I would recommend TotalHome.

27 April 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Hi Daniel,

With your contract for the conservatory, it falls outside rules for permitted development.
Planning therefore requires full set of plans which wasn’t originally foreseen.
We have independently reached out to an architect to solve this issue, hence the delay. We thank you for your patience. If you feel you would like your deposit back please contact the office on Monday and chat to the contracts team. Thank you

Rated 1 out of 5 stars

Poor poor fitting and service

Poor poor fitting and service. No aftercare at all. Got them to install windows and fascia. Mould and spores appeared on all of our windows. We could hear every sound outside. Damp down all my walls. They came out and told me it was moisture in my house. I never had this issue with my old windows. 2 years of fighting with them and they finally come out and admit they didn't install the windows correctly by not filling the cavities around the windows. They also didn't fit the window trims which is why the windows were whistling.
They also discovered that the original fitter didn't put vents in my fascia hence the damp running down my walls.
When I justly asked for my repairs deposit back of £50 as it was through no fault of mine they ignored my email. I have also asked that they compensate me for having to redecorate the rooms with damp but again has fallen on deaf ears and I have been ignored.
I highly recommend going elsewhere

4 May 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Hi Philip,

The issue with moisture has no direct correlation to the filling of cavities around the window. The filling of the cavities and the fitting of the window trims has now been resolved by one of our fitters and we apologise for this oversight from the original fitting.

Mold and spores forming inside would be due to poor airflow in the room and increased moisture.
From GGF they state that condensation forms on the coldest surface in the room which may not necessarily be on the glazing. New windows create a warmer room but often have less ventilation and fewer air changes.
Trickle vents can be added to windows on request to provide this extra airflow.

The condensation on the outside of the windows is an indication that the windows are working well and reducing heat loss. Previously, your windows would have been allowing heat to escape through them so no condensation would form on the outside. From GGF, they state “Condensation on the outside of the outer glass is quite natural and can be disregarded.”

In regards to your refund we interpreted your original email incorrectly as it would not be your deposit being refunded but instead your £50 call out fee for the inspection. We will happily refund this now.

Rated 5 out of 5 stars

Very good job

Unfortunately I was away when new windows and doors were fitted so had to rely on husband making sure all was OK; because of the very experienced and fastidious workers I had nothing to be concerned about as a perfect job has been completed

20 August 2023
Total Home NI logo

Reply from Total Home NI

Hi Sharon, thank you for the review! We really appreciate the great feedback

Rated 5 out of 5 stars

Amazing job!

We have just had a garden room built by total home, I had visited the showroom to look at garden rooms and was so impressed with the sales people that I decided there and then total home would build my garden room. Clayton Stevie and Tony were amazing they worked so hard and literally didn’t stop!! The guys left my garden spotless at the end of each day they did an amazing job I am extremely fussy and couldn’t fault them in anyway it was such a pleasure to have them work at my home. If your looking a 5 star job this is the place to go, I would not hesitate to use this company again well Impressed!

9 August 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Thank you for the great review Deborah! We're glad you're happy with everything

Rated 5 out of 5 stars

The team makes the difference

Marcin, Richard, Dom, Charlene and Jim are amazing ambassadors for Total Home NI. I always had a positive encounter with everyone and they were super professional all the way through to final installation and snagging.

We had a complicated set of windows and doors and so can had some issues to work on. However, this was to be expected given the workload.

I was so impressed by their can do attitude and willingness to get things right for us. I am so very grateful, especially to Marcin.

I had to pleasure to speak to the boss Ronny and I found him to be just like his team. It shows that he cares for his team and the customer.

Well done everyone and thanks!
Looking forward to coming back for gutters, fascias and soffits next time.

2 August 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Wow, what an amazing review William ! Thanks so much. Everyone is delighted by your kind words

Rated 5 out of 5 stars

Great product and service from Marcin and Charlene

Whilst experiencing delays from the manufacturer I had to call a few times to try and get some help. Thankfully Marcin stepped in and was able to help move things forward and kept me informed along the way. The door is brilliant and we're delighted with the end result. Well done Marcin and also Charlene for your help, a great service and we're happy customers

6 July 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Thanks for the review William! Big pat on the back for Marcin and Charlene

Rated 5 out of 5 stars

Great service...

Just had patio windows and a door installed, the 2 guys that fitted them were super efficient, quick and very pleasant 🙂 they really impressed me, because they even cleaned up all their mess! My house was all clean and sorted straight away! I have never had such amazing service! Thank you Tony and Steve! You done a fab job...
Oh and the new windows look great 👍
10/10 from me 👏👏👏

6 July 2023
Unprompted review
Total Home NI logo

Reply from Total Home NI

Thank you for the great review Cathy! We really appreciate it

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look