Totally Spain Reviews 19

Reply from Totally Spain

May 19, 2026

Dear Ann,

Thank you so much for your wonderfully thoughtful review. It was an absolute pleasure working with you and Doug once again, and I’m so pleased to hear that your second experience with us lived up to expectations.

I particularly enjoyed helping shape this more extensive and deeply personal itinerary with you both. Your curiosity about Spain’s lesser-visited regions, combined with your enthusiasm for history, food, and culture, made the planning process especially rewarding. I’m delighted that the local arrangements, guides, and travel documentation all contributed to a smooth and enriching experience across such a wide-ranging route.

Thirty days travelling through Spain is no small undertaking, so it means a great deal to know that everything felt seamless and thoughtfully coordinated along the way.

Thank you again for placing your trust in me and the team for a second time. We would be absolutely delighted to help you plan a third Spanish adventure whenever the mood strikes.

Warmest regards,

Belén
Your Travel Advisor

✧ Ann & Doug’s Journey Summary ✧

2 nights Plasencia · 3 nights Cáceres · 5 nights Sevilla · 3 nights Córdoba · 5 nights Málaga · 4 nights Valencia · 4 nights Zaragoza · 3 nights Madrid

Ann & Doug’s beautifully curated 29-night exploration of Spain unfolded at an unhurried and immersive pace, weaving together grand historic cities with lesser-known cultural treasures. Beginning in Extremadura, with stays in elegant paradores in Plasencia and Cáceres, the journey traced Roman, Moorish, and medieval heritage through Mérida, Trujillo, and Zafra before continuing south to Andalucía. Highlights included a flamenco evening and market cooking class in Sevilla, a night visit to Córdoba’s Mosque-Cathedral, olive oil tasting in the hills around Ronda, and leisurely days along the Mediterranean in Málaga and Valencia. The final stretch brought them through Aragón’s rich wine country and medieval villages, finishing in Madrid with a private excursion to Segovia. Throughout the month, carefully paced rail and private transport, centrally located hotels, expert local guides, and thoughtfully prepared travel documentation allowed for both independence and reassurance at every stage.

Reply from Totally Spain

May 19, 2026

Dear Vera,

Please forgive the delay in replying to your lovely review — I have only just seen it.

Thank you so much for taking the time to write such generous words about your experience with us. It truly means a great deal. I’m especially pleased to hear that the balance of elegant hotels, private guiding, seamless transport, and carefully paced experiences allowed you to enjoy Spain in a relaxed and meaningful way.

Your itinerary combined some of Spain’s most iconic cities with deeply rooted cultural experiences, from Gaudí’s Barcelona and the monasteries of Montserrat to the layered Jewish, Moorish, and Christian heritage of Andalucía, finishing with the grandeur of Madrid and timeless Toledo. I’m delighted it all felt effortless and enriching from beginning to end.

Thank you as well for your particularly kind comments regarding my own involvement. It was a genuine pleasure helping shape this journey with you, and I’m so pleased the final experience reflected the atmosphere and authenticity you were hoping for.

I do hope Spain continues to call you back in the years ahead.

Warm regards,

Belén
Your Travel Advisor

✧ Vera’s Journey Summary ✧

4 nights Barcelona · 2 nights Córdoba · 2 nights Granada · 2 nights Sevilla · 4 nights Madrid

Vera’s beautifully tailored 14-night exploration of Spain blended refined comfort with rich cultural immersion, moving gracefully from cosmopolitan Barcelona to the soulful cities of Andalucía before concluding in Madrid and Toledo. Highlights included private guided visits to the Sagrada Família, the Gothic Quarter, the Alhambra, the Royal Alcázar, and Toledo’s medieval streets, alongside quieter pleasures such as a winery excursion in Montserrat, an evening flamenco performance in Sevilla, and leisurely walks through Córdoba’s historic Jewish Quarter. Carefully coordinated rail travel, elegant centrally located hotels, expert local guides, and thoughtfully paced independent time created a journey that felt both seamless and deeply personal — balancing Spain’s great monuments with its atmosphere, flavours, and enduring sense of place.

Reply from Totally Spain

Nov 9, 2025

Dear Anne,

What a pleasure to read your kind words—thank you so much! I’m delighted that you and Bill enjoyed your second adventure with us, and that everything flowed so smoothly from start to finish.

It was a real treat following your travels—especially when I spotted that wonderful photo you posted of the old city walls of Ávila. What an incredible shot! I’m so glad the itinerary, logistics, guides, and background materials all added to the experience and allowed you both to simply enjoy the journey.

We’d love to help plan another trip when the time is right—there’s still so much more to explore.

Warmest regards,
Ken Baldwin
Totally Spain


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Trip Summary:

Anne and Bill’s 18-day bespoke journey through central and southern Spain blended history, architecture, and local colour with seamless logistics and thoughtfully selected experiences. Beginning with a rental car, they explored Cáceres, Mérida, and Seville, where private guides brought each city's layered past to life—alongside memorable visits to Itálica, the Dolmen of La Pastora, and an intimate flamenco performance.

From Seville, the trip continued through Córdoba and Consuegra, before transitioning to train travel from Toledo to Madrid. After recharging in the capital, Anne and Bill hit the road once more to discover Chinchón, Segovia, Ávila, and Alcalá de Henares—each offering unique cultural highlights and architectural beauty.

With well-located boutique hotels, a mix of private and self-guided touring, and curated background materials for each stop, their itinerary balanced freedom with structure—creating a relaxed yet deeply enriching experience. A wonderful second chapter in their ongoing discovery of Spain, supported by the kind of behind-the-scenes planning that makes everything appear effortless.

Reply from Totally Spain

Nov 7, 2025

Dear Joel,

Thank you for your kind review and I really appreciate you taking the time to share your experience.

It’s been a pleasure working with you on both trips, and I’m glad to hear the planning, guides, and support along the way have made a difference. The fact that you’ve come back to us for a second long itinerary says a great deal, and it means a lot.

Looking forward to helping with the next chapter whenever you're ready for Spain and/ or Portugal again.

Warm regards,
Belén


Trip Summary:

Joel’s second tailor-made journey with Totally Spain was a rich 18-day cultural and culinary exploration of Portugal, beginning with four nights in vibrant Barcelona before flying to Porto and diving into the heart of Portugal’s traditions and landscapes.

In Porto, private walking and panoramic tours unveiled the city's historic charm, complemented by a Fado show and a full-day excursion through the terraced vineyards of the Douro Valley—with a boat ride, quinta visit, wine tasting, and traditional lunch. From there, Joel and his travel companion explored Viseu, Santar’s Vila Jardim gardens and winery, and coastal towns like Aveiro and Costa Nova, all with private transfers and well-paced free time.

The journey continued south with visits to medieval Belmonte and Trancoso before a two-night stay in the walled town of Óbidos, followed by private guided day trips to Tomar’s Convent of Christ and the historic synagogue.

The final four nights were spent in Lisbon, where a mix of guided panoramic tours and gastronomic walking experiences brought the capital to life. Day trips to Sintra, Cascais, and Évora completed the itinerary—with all logistics and entrance tickets seamlessly arranged.

A beautifully layered trip through Portugal, combining regional depth, seamless planning, and a thoughtful balance of independence and expert guidance.

Reply from Totally Spain

Jul 15, 2025

Dear Jeremy,

Thank you very much for your review—and for your continued trust in us over the past two decades. I only just saw your review today, and wanted to say how much I appreciate your kind words.

It's always a pleasure to work with you and Rommy, and I’m glad to hear this latest trip came together as planned. We know how important the finer details are, and it’s rewarding to know they’re noticed and appreciated.

Looking forward to helping with the next one, whenever that may be.

Best regards,
Ken

Trip Summary:
Jeremy's itinerary was a focused and scenic journey through Cantabria and the Basque Country, designed as a relaxing counterpoint to their earlier travels along the northern Camino de Santiago. The trip blended charming countryside stays with short cross-border excursions into southern France, all while maintaining a comfortable and unhurried pace.

Following their Camino walk, they left Llanes and continued to Cosgaya, nestled in the Cantabria Picos de Europa. Their time here included a memorable ride on the Fuente Dé cable car, with spectacular views over the mountain peaks. From there, they continued to the Puente Viesgo area and an exclusive boutique Palace hotel, enjoying one of the Cantabrian region’s finest countryside retreats.

Private drivers and pre-arranged transfers made for smooth logistics throughout, including day trips to Bayonne and St. Jean de Luz in the French Basque Country, and thoughtful planning around car rental and return in Torrelavega and Bilbao. Carefully selected hotels, scenic drives, and support throughout ensured the experience was relaxed yet enriching.

Reply from Totally Spain

Updated May 28, 2025

Dear Melissa,

Thank you so much for your deeply touching review. It was truly an honour to help you and your family create such a meaningful journey—one that paid tribute not only to your father’s memory but also to the heritage and places that meant so much to him.

I'm so pleased to hear that everything—from the hotels and timing to the professionalism of our partners—supported the experience you hoped for. It was our goal to ensure you could focus entirely on the moments that mattered, and I’m grateful to know that the planning helped make that possible.

If ever you choose to return to Spain, whether to revisit meaningful places or explore new corners, it would be a privilege to assist you once more.

Warmest regards,
Belén

Trip Summary:

Melissa’s 13-night journey through Spain was a moving tribute to her father—carefully designed to honour his memory and birthplace. Beginning in Madrid, she travelled north to León and the ancestral villages of Villalba de la Loma and Mayorga, before spending time with family in Gijón. The itinerary continued to the historic streets of Salamanca, with a stay in a converted palace hotel, before heading to Torrevieja for time at leisure.

The final days were spent in vibrant Barcelona, where Melissa explored Gaudí’s Sagrada Familia and Parc Güell, with pre-booked entries to avoid queues, and enjoyed a private guided tour bringing the city’s modernist landmarks to life. With every transfer, ticket, and hotel carefully chosen and timed, the trip unfolded with ease, allowing for space to reflect and connect. A truly special journey—rich in heritage, memory, and quiet moments of meaning.

Reply from Totally Spain

May 19, 2025

Dear Laura,

Thank you so much for your thoughtful and generous review. It was a pleasure to work with you again, and I’m so pleased to hear that your second journey with us—this time through Portugal—was every bit as memorable as the first.

June greatly enjoyed crafting this itinerary with your interests in mind, and we’re delighted that the blend of history, art, food, and local culture resonated with you so strongly. It’s especially gratifying to know that the guides, transportation, hotels, and experiences all came together seamlessly to support a meaningful and enjoyable trip.

We truly appreciate your trust in Totally Spain, and I do hope we’ll have the pleasure of assisting you again on another adventure soon.

Warm regards,
Ken

Trip Summary:
Laura’s 13-night journey through Portugal was an enriching blend of history, culture, and culinary exploration—tailor-made with her passions in mind. Beginning with five nights in Lisbon, she explored the capital’s vibrant neighbourhoods on foot, sampled local delicacies on a gastronomic walk, and ventured to the romantic town of Sintra with pre-booked access to the enchanting Pena Palace. From there, she continued to Coimbra for three nights, with a guided tour of the historic university and time to enjoy its peaceful gardens and riverside setting. The final four nights were spent in Porto, where highlights included a wine cellar tour with a Fado performance, a deep dive into the Douro Valley, and a day exploring Braga and Guimarães. A final night in Lisbon rounded off this beautifully curated journey—a perfect harmony of private guides, elegant hotels, and thoughtfully timed experiences. A second trip with Totally Spain, and once again, unforgettable.

Reply from Totally Spain

May 19, 2025

Thank you ever so much for your kind and heartfelt review. It truly means a great deal to hear that both of your trips—first through Spain and most recently through Portugal—left you with such wonderful memories.

It’s always a joy to work with travellers who embrace the experience so fully, and I’m especially glad that the planning, the guides, and the recommendations all contributed to another smooth and memorable journey.

Knowing you're already thinking about your next visit to Spain genuinely makes my day, and I’d be absolutely delighted to assist you again when the time comes.

Warmest regards,
Belén

Reply from Totally Spain

Apr 15, 2025

Dear Richard,

Thank you so much for taking the time to leave such a thoughtful review—and for choosing to travel with Totally Spain once again! It was a real pleasure to assist with your return to Barcelona and your time in Sitges before setting off on your Mediterranean cruise.

I’m so pleased to hear that everything ran smoothly and that the transfers, hotels, and tours all contributed to a relaxed and enjoyable holiday. We always aim to take the stress out of travel planning so you can simply enjoy the journey, and your kind words on value and reliability mean a great deal.

Wishing you many more wonderful travels ahead—and I’d be delighted to assist whenever Spain or Portugal call again.

Warm regards,
Ken
Totally Spain

Trip Summary:

Richard’s 5-night getaway was the perfect prelude to a Mediterranean cruise—blending urban flair with coastal calm. He spent 3 nights in Barcelona, with a tapas tour, market visit, and hands-on cooking class that captured the spirit of Catalan cuisine. Then it was off to Sitges for 2 restful nights in a sea-view room, with smooth private transfers and stylish hotels throughout. A short escape, thoughtfully crafted.

Reply from Totally Spain

Apr 15, 2025

Dear Dan,

Wow—thank you ever so much for your incredible review! I truly appreciate the time you took to share your experience in such detail—and I’m especially touched by your kind words about my responsiveness and persistence (yes, sometimes a little push is needed when we’re racing against the clock!).

It was an absolute pleasure to design this trip with you, and I’m so pleased that it hit the mark, especially as your first experience with a private itinerary. I know how important flexibility, clarity, and peace of mind were for you both, and it means a lot to know that the logistics, guides, drivers, and hotels all supported that sense of ease and enjoyment.

I’m especially glad that your private day to Fátima was so meaningful. That personal touch from the driver says everything about the type of people we choose to work with—and I’ll be sure to pass on your thanks to him.

Should Spain or Portugal call again (and I hope they do!), I’d be delighted to assist you both in planning the next chapter of your travels.

With warmest regards,
Belén
Your Travel Advisor

TRIP SUMMARY
Dan & Irene’s 6-night custom journey from Barcelona to Madrid, Seville, Lisbon and Fátima was a fast-paced yet beautifully balanced exploration of culture, cuisine, and faith. From tapas trails in Madrid to Moorish palaces and flamenco shows in Seville, and on to the cobbled lanes of Alfama in Lisbon, their adventure was crowned by a moving private day trip to Fátima. With seamless high-speed trains, expert local guides, and handpicked hotels throughout, it was a tailor-made experience designed for flexibility, depth, and delight—Totally Spain, from start to finish.

Reply from Totally Spain

Updated Apr 15, 2025

Dear Robin,

Thank you so much for your kind words and for taking the time to share your experience—it truly means a great deal! It was a genuine pleasure helping you plan such a special trip to celebrate your milestone birthdays.

Designing tailor-made journeys is what we love most, and it’s always especially rewarding to collaborate with thoughtful travellers like yourselves. I’m delighted that the process felt supportive and enjoyable, and I do hope we’ll have the chance to assist in the future—Spain, Portugal, or beyond.

Warmest regards,
Belén
Your Travel Advisor

Reply from Totally Spain

Mar 20, 2025

Dear Alan & Bonnie,

We truly appreciate your thoughtful review and are thrilled to hear that your time in Barcelona was everything you had hoped for—and more! Montse and David are indeed exceptional, and we have shared your kind words with them which they were pleased to receive.

It’s fantastic to know that your itinerary, from Barcelona’s fascinating history to the stunning day trip to Girona and Empúries, provided the perfect balance of culture, heritage, and exploration. Ensuring a smooth, well-organized, and personalised experience is always our goal, so hearing that you felt well taken care of is incredibly rewarding.

It was a pleasure working with you to create this journey, and we’re truly grateful for your trust in Totally Spain. Your recommendation means the world to us, and we’d love the opportunity to help plan another unforgettable trip for you—or anyone you send our way!

Wishing you many more memorable adventures, and we hope to welcome you back to Spain or Portugal in the future.

Warmest regards,
Ken & The Totally Spain Team

Reply from Totally Spain

Mar 20, 2025

Dear Mark,

Thank you for your kind review. We’re so pleased to hear that you and Elizabeth had a great experience in Spain and that the itinerary came together just as planned. It was a pleasure organizing the trip for you, ensuring that everything—from private tours and cultural experiences to transfers and accommodations—was arranged smoothly.

At Totally Spain, we focus on creating well-balanced, custom trips that highlight Spain’s history, culture, and gastronomy. We’re glad you enjoyed the guided tours, tapas experiences, cooking class, and Flamenco show, as well as your visits to Toledo and Montserrat. We’ll be sure to share your feedback with the guides and drivers who helped bring it all to life.

We really appreciate your trust in us and hope to help with another trip to Spain or Portugal in the future.

Best wishes,
Ken & Olaia

Reply from Totally Spain

Mar 20, 2025

Dear Stephanie,

Thank you so much for your thoughtful review and for choosing Totally Spain for a second time! We’re delighted to hear that your trip to Cádiz and the surrounding area was such a success. It’s always our goal to make travel as seamless and enjoyable as possible, so it’s wonderful to know that the itinerary, transportation, and recommendations all contributed to a great experience.

We truly appreciate your kind words about our team, drivers, and guides—we’ll be sure to pass on your feedback. It was a pleasure working with you again, and we’d love to help plan another trip whenever you’re ready to explore more of Spain or Portugal.

Wishing you many more fantastic travels!

Best regards,
Ken & The Totally Spain Team

Reply from Totally Spain

Updated Mar 20, 2025

Dear Vita,

Thank you for your fantastic review! It’s always a pleasure working with you, and we’re delighted that your latest journey through Spain and Portugal was another great experience. Madrid, Salamanca, Porto, Santiago de Compostela, and Bilbao make for a brilliant itinerary, and we’re so pleased that everything came together seamlessly.

Hearing that our expertise and service continue to meet your expectations means a lot to us. We love crafting itineraries that balance history, culture, food, and adventure, and it’s wonderful to know that the hotels, guides, tours, and logistics all contributed to a smooth and memorable trip. We’ll be sure to pass on your kind words to our team and partners.

We truly appreciate your continued trust in Totally Spain and would be thrilled to help with your next adventure whenever you’re ready. Until then, we wish you many more fantastic travels!

Best regards,
Ken & The Totally Spain Team

Reply from Totally Spain

Updated May 14, 2024

With regards to your review, I’m lost for words. Your account of your experience with myself is not accurate. I still have our correspondence and this is what happened.
• You sent us a Trip request on Wednesday 09 Aug 2023 for a possible Spain and Portugal trip commencing 8 months later, in April 2024.
• I replied on 11 Aug, asking you a series of questions while also providing ideas for your trip. I also provided in that email links to a whole variety of pages on our website and our blog with information on Spain and in Portugal, so that you could review, and hopefully start to get a better idea of where you would like to go.
• You responded on 14 Aug providing very brief answers. Our trips are all custom made and they take time to prepare and cost, so clarity from clients on where they wish to go, when they wish travel and where they wish to stay is important. Your email did not provide that.
• Being August and high season, I was only able to respond to your email on 24 Aug. We were very busy and had to give priority to those clients traveling in 2023. Your proposed trip was still 8 months away.
• In my email I apologized for the delay in writing. I also advised that I was going on vacation soon and was trying to finalize things before going. I like to be upfront with clients. I then proceeded to provide details for your trip, a link to a suggested Spain and Portugal itinerary on our website that I felt could be tweaked to fit your needs and I provided a commentary of how I thought the itinerary would best work for you. I finished the email saying:
“If you are happy with this itinerary I need you to have a look at flights and give me final (or tentative) flight details.
Arrival & Departure dates, times and airports.
Only that way we can price this trip for you

Let me know if you have any questions.

I am afraid this week is a bit crazy and I don´t have time to talk on the phone.
In any case, we prefer to communicate by Email so we keep track of everything and you receive the information in writing and can share it with the person travelling with you.”

• You responded the next day, not with any feedback but simply saying:

“Belen, have a wonderful vacation! Let's touch base when you return. We don't want to go to Barcelona as we have been there before.”

• That is the last I heard from you. You never sent me the information I asked for. You provided no comment or feedback on my suggestions. And you never “touched base” with me ever again.
• I returned from vacation in early September to a full inbox. It’s true that I did not follow-up with you but I had specifically asked you to revert to me with your flight details or tentative flight details. I had also expected feedback on the proposed itinerary. That information was never sent, despite me having provided you with ample information, suggestions and reading material to enable you to provide me a more concrete idea of the trip you wanted.
• We receive hundreds of custom trip requests annually and we communicate with many enquirers. A huge number don’t follow through with their trip. That’s part and parcel of this business. Clues that a client is not genuinely interested in our service include when they don’t get back to you or when they don’t fully engage in the planning process.
I regret that you didn’t get back to me. I also firmly believe, and our correspondence bears this out, that you were to do so, but you didn’t.
Posting this review 9 months later has left me flabbergasted. It wasn’t warranted and I feel it is not a true account of your experience with me.
I provided you with very useful and relevant information for your trip. I provided you with suggested itineraries. I gave you my ideas and I gave you my time. It cost you absolutely nothing.
What did it earn me? A very undeserved and unfair 1 star review. These are for the lowest of the low and I assure you, I and my nearly 25 year old family business are certainly not that. Sincerely, Belen

Reply from Totally Spain

Dec 10, 2019

This review hurts and has us shaking our heads in disbelief. We don't understand it and we are even wondering is it at all possible that this maybe was a set-up by someone who never intended to travel with us but whose real goal was to post a negative review. We understand from an email you sent to us afterwatrds that this review was deliberately posted across multiple websites and you didn't even travel with us.

None of it makes sense to us. Not the inaccurate content and not the abrupt way "Mr. Marks" suddenly dropped direct communication with us about his custom trip, that we believed he was just about to book with us, to take to Trustpilot to post this harsh and less than truthful review.

We gave him no reason to do so. If it is true that he has booked a different custom trip that costs less with another company then that's fine. Everyone is entitled to shop around but not to post harsh and untrue reviews about companies whose service they haven't fully experienced.

Let me first highlight the inaccuracies in his summation of his experience with Totally Spain and the custom proposal we offered him (or at least the person who communicated with us ).

Firstly he had 5 top winery visits included in his quote from Totally Spain NOT 2 as stated above. 3 were in Ribera del Duero - Protos, Aalta and Pesquera and 2 were in Rioja - Fabulista and Baigorri. He also omitted to mention that he had a multi-course, wine pairing lunch for two included at Baigorri winery.

Secondly, it is not true that he had `a walking tour´ included. He had 2 PRIVATE WALKING TOURS included. One in Madrid with prebooked tickets to the Royal Palace and one in Salamanca. Both tours private and with expert local guides.

Thirdly, it is not true that he "objected to the high quotation" or that we "refused to reconsider the quotation". His entire communication with Olaia was amicable and expressed genuine content for the trip she had proposed to him. Right up to his last email when he asked her for advice on how to save a small amount of money off the overall trip price which Olaia advised him he could do with just a minor alteration to his car rental. We were never asked to reconsider the quotation nor were we advised about a supposed other quote from an un-named "UK travel agent" that was 50% less expensive. This we only learned from this review.

Fourthly, it is wholly inaccurate to compare different quotes from different travel companies where the hotels used in each are different. Hotel standards and rates vary wildly in Spain and Totally Spain only works with handpicked, quality, centrally located hotels of a high standard though a client is free to suggest other properties if they wish.

Data protection prevents me from publishing the correspondence between Olaia (a Spanish native) and "Mr Marks" though anyone reading it could only take from it that he was dealt with efficiently, professionally, promptly and that he seemed genuinely satisfied. No cost was incurred by him for the many hours of work done on his behalf as we believed that he was genuinely interested in booking with us.

We are certain the quality of the trip and services presented by us to "Mr Marks" would be impossible to replicate at 50% of the price we quoted. Why? Because he isn't comparing apples with apples and after so long in the business in Spain, we know what things cost. "Mr Marks" assumption about our margins is entirely misguided.

Totally Spain has been in business in Spain for almost 20 years. We are a small, specialist travel company with a very good reputation that we strive to maintain. We know we can't please all of the people all of the time but I genuinely think we do so, most of the time. Our longevity, customer feedback and level of repeat business would reflect that. In-house we are all aware of the need to do things right.

If "Mrs Marks" was a genuine customer then it is a shame that he didn't travel with us. He would have been delighted with the trip and he would have been extremely impressed with the overall standard as well as the quality, personalised trip documentation that we would have provided to him to enhance his overall experience.

No one to date has ever felt the need to review us as "Mr Marks" has done and deliberately tried to damage our reputation. After posting it he informed us that he had also copied it to several other review sites. Seriously? I don't understand this....... what? Vendetta? Something feels awry.

One last comment in regards to my employee Olaia. She has worked for Totally Spain for almost 15 years handling some of the most discerning clients. She has created umpteen memorable trips over the years and knows exactly how to treat and deal with customers. Even those that are a challenge. Within 48hrs she had created a proposal for "Mr Marks" for a trip that was complex and from a brief that was not easy to follow. I am entirely satisfied with how she dealt with this enquirer. sincerely Ken Baldwin