They just want your money and don't care about you as a customer. Ordered racket including the racket weighing service as I needed specific lower weight: which i mentioned from the start. They charge... See more
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Order of a Nox ML10 padel racket Racket had to be back ordered so a slight delay but Michel, Customer Services Manager, shipped it via UPS to Ireland so it arrived the next day Very happy wi... See more
Company replied
I am writing regarding order #3389210, which I placed over a month ago. I still have not received the item, and despite my multiple attempts to contact you, I have received no response to my emails.... See more
Company replied
Totalpadel had the best price out af all the other company’s that where selling the racket I wanted. I had a problem so I mailed them and called them and they answered me instantly and they helped me... See more
Company details
Written by the company
Chez Total Padel, nous partageons une passion commune : le padel. Notre mission est d'offrir à chaque joueur, quel que soit son niveau, le meilleur équipement possible pour progresser et prendre du plaisir sur le terrain. Avec une sélection de plus de 50 marques reconnues, nous proposons un vaste choix de raquettes, chaussures, vêtements et accessoires, soigneusement sélectionnés pour leur performance, leur qualité et leur design. Nos clients sont au cœur de tout ce que nous faisons. Notre équipe d’experts, composée de passionnés de padel, est disponible pour vous guider dans vos choix, vous conseiller selon votre style de jeu ou répondre à toutes vos questions. Total Padel, c’est aussi des prix compétitifs, une garantie du meilleur prix, un service après-vente réactif, ainsi qu’un programme unique de test de raquettes pour vous aider à trouver la vôtre. Rejoignez notre communauté de joueurs satisfaits et faites confiance à un spécialiste 100 % dédié au padel! Total Padel est le site incontournable pour tous les passionné(e)s de padel. Votre satisfaction est notre priorité!
Contact info
Am Ziegelplatz 15, 77746, Schutterwald, Germany
- +44 (0) 204 525 3604
- info@totalpadel.com
- www.totalpadel.com
3.0
Average
45 reviews
Replied to 76% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
They just want your money
They just want your money and don't care about you as a customer. Ordered racket including the racket weighing service as I needed specific lower weight: which i mentioned from the start. They charge 10 EUR for this which is already insane as most decent padel shops offer this for free and you can even get an exact weight. Despite clearly stating the goal of the racket weight was not disputed the offered me only rackets with a much higher weight. Non in the range i had mentioned. Afterwards they don't even try to provide you a solution besides ASKING ANOTHER 10 EUR 'maybe you get lucky now' - insane that this is the mentality. Never ordering here anymore. Found a perfect racket from another shop which just mailed me the available weights and actually try to help their clients. Not with Totalpadel.
19 March 2026
Unprompted review
I am writing regarding order #3389210
I am writing regarding order #3389210, which I placed over a month ago. I still have not received the item, and despite my multiple attempts to contact you, I have received no response to my emails.
This lack of communication is extremely disappointing. I expect an immediate update on the status of my order, or a full refund. Please respond as soon as possible
5 March 2026
Unprompted review
Reply from Totalpadel.com
Dear Guy,
Thank you for your message regarding order #3389210.
After reviewing your order, it appears that the street number and phone number were missing from the shipping information. Because of this, the carrier was unfortunately unable to complete the delivery and the parcel has now been returned to sender.
Please rest assured that nothing has been lost. The package is currently on its way back to our warehouse, and as soon as we receive it, we will process your refund immediately. We are monitoring the return and will make sure the situation is resolved as quickly as possible.
We sincerely apologize for the inconvenience caused and appreciate your patience.
Kind regards,
Customer Service Team!
Quick Order Fulfillment
I ordered twice in a year, and both times I received it quicker than announced (I am based in Greece)
18 February 2026
Unprompted review
Reply from Totalpadel.com
Hello,
Thank you very much for your kind review.
We’re delighted to hear that both of your orders arrived faster than expected, even with delivery to Greece. Our team always works hard to ship orders as quickly as possible, so it’s great to know that this was your experience.
We truly appreciate your support and hope you continue to enjoy your gear.
Kind regards,
Customer Service Team
My package arrived destroyed and wet…
My package arrived destroyed and wet and after that nobody reply my emails amd they dont care !!!
20 February 2026
Unprompted review
Reply from Totalpadel.com
Dear Andreas,
We’re sorry to hear that your package arrived in this condition.
After checking your order, we can confirm that a full refund was issued on February 24th.
We understand how frustrating it is to receive a damaged parcel and we sincerely apologize for the inconvenience caused during transit. While shipping damage unfortunately happens outside of our control, we always make sure our customers are fully taken care of.
If you need any further assistance, please feel free to contact our customer service team.
Kind regards,
Customer Service Team
Excellent customer service
Excellent customer service. I returned a defective item and they refunded me within two days. I am very satisfied. Other companies need to learn from this kind of customer service.
18 February 2026
Unprompted review
Reply from Totalpadel.com
Dear Janina,
Thank you very much for your kind words.
We’re really pleased to hear that you were satisfied with the support you received and that the refund process for your defective item was handled quickly. Providing efficient and reliable customer service is very important to us.
We truly appreciate your feedback and your support.
Kind regards,
Customer Service Team
Best price and best help.
Totalpadel had the best price out af all the other company’s that where selling the racket I wanted. I had a problem so I mailed them and called them and they answered me instantly and they helped me so good. This is the best company for buying padel things there is!
7 February 2026
Unprompted review
Very very unclear import tax that was 40% of the total
Just bought a fairly decent padel racket from TotalPadel. Very surprised to have received a customs charge for £51 on top of the cost since neither the order email nor the checkout screens mentioned it. In fact, only once in the buying screens does it mention it (I missed it and missed it again when I asked them about it). This might not be illegal, not to mention anything on a pre-checkout order that this will be added, but it sure is not transparent at all. What was worse was that £12 of the £51 was a charge for the customs tax, not just the tax itself. So I paid 40% extra for this hidden duty.
11 February 2026
Unprompted review
Reply from Totalpadel.com
Dear James,
Thank you for your feedback. We’re sorry to hear about your frustration regarding the import charges.
As the UK is now outside of the EU, orders shipped there may be subject to import duties, VAT, and handling fees charged by UK customs or the carrier. These charges are unfortunately outside of our control and are not collected by us.
When selecting the United Kingdom as the shipping country on our website, a notice appears on the front page with a link to a dedicated page explaining the potential customs fees and import taxes that may apply to UK orders.
We understand that these additional charges can be frustrating and we appreciate your feedback, as it helps us continue improving how this information is communicated.
Kind regards,
Customer Service Team!
I had a terrible experience with…
I had a terrible experience with Totalpadel. I ordered a racket that arrived broken after just one month of play. Claimed it was due to "multiple impacts" despite breaking during normal gameplay. Their warranty doesn't cover it, saying it's "abnormal use".
I've had two rackets break like this from Totalpadel. Clearly a quality issue. Avoid ordering from them at all costs. Not worth the hassle.
8 December 2025
Unprompted review
order never received and neither a refund
I ordered a Racket, a bag and some balls for padel. The parcel was never delivered and the support with the carrier was more than non existent. still waiting for anything like refund, parcel etc. and its now 4 weeks since it should have been delivered according to the carrier.
hands off if you don't want to waste money
28 October 2025
Unprompted review
Reply from Totalpadel.com
We’re truly sorry for the inconvenience you experienced with your order. Unfortunately, the parcel was lost by the carrier.
Please note that a full refund was issued on October 30th.
We completely understand your frustration, this is not the level of service we aim to provide. Our team always works closely with our carriers to ensure fast and safe delivery, and we regret that this situation did not reflect our usual standards.
We hope to have the chance to serve you again and provide you with the smooth experience our customers normally enjoy.
Best Regards.
TotalPadel.com Team
Reply from Totalpadel.com
Thank you so much for your kind words! We’re glad to hear you appreciated our communication and problem solving approach.
We look forward to assisting you again in the future!
TotalPadel.com Team
shipping was super fast but I didn't…
shipping was super fast but I didn't like how I had to pay for the shipping/fedex fee when I paid online then had to pay Fedex again more money when the delivered the package
6 August 2025
Order of a Nox ML10 padel racket
Order of a Nox ML10 padel racket
Racket had to be back ordered so a slight delay but Michel, Customer Services Manager, shipped it via UPS to Ireland so it arrived the next day
Very happy with the price paid. Michel offered a discount and further partial refund when there were some very minor imperfections upon arrival, which I now understand can happen with the manufacturing process of padel rackets
The team can be slow at time to respond but their assistance and service is exemplary when they do
I will definitely buy from them again
28 July 2025
Unprompted review
Reply from Totalpadel.com
Hi Michael,
Thank you for your detailed feedback! We're happy to hear the Nox ML10 reached you quickly and that we were able to assist with care and flexibility. We appreciate your understanding regarding the slight imperfections and the delay. We look forward to assist again.
Tennis Warehouse Europe team.
My order was stated as delivered
My order was stated as delivered, just left at the front door when I was away.
When I came back the package was missing.
The company was informed about the matter on the day itself which is more than two weeks ago, and after one initial message the company holds a full radio silence whilst leaving me in the unknown about my package worth around 500€.
The way this company does it customer care is in no way how a company should run this.
3 July 2025
Unprompted review
Reply from Totalpadel.com
We’re very sorry to hear about your experience and completely understand your frustration.
Could reach out our customer service with additional details to help us investigate the situation further with the courier.
Please rest assured that we take all delivery issues very seriously, especially for high-value orders such as yours. We’d be grateful if you could get back to us with the requested details so we can escalate the case and work toward a resolution as quickly as possible.
Customer satisfaction is extremely important to us, and we regret that this situation has not reflected our usual service standards. We remain at your disposal and hope to resolve this matter very soon.
Best regards,
Tennis Warehouse Europe Customer Service
Reply from Totalpadel.com
Hello Elvijs,
Thank you so much for your feedback! We’re thrilled to hear your racket arrived so quickly. We hope you enjoy it on the court, and we look forward to seeing you again soon!
Best regards,
The TotalPadel.com Team
It's a scam
They sell stuff that doesn't exist, thou taking the money is fine to them.
18 May 2025
Unprompted review
Reply from Totalpadel.com
Hi Tomi,
We're sorry to hear about your experience. After reviewing your order history, we see that your order was successfully delivered. If there was any issue with the item you received or if something didn’t meet your expectations, please don’t hesitate to reach out to our customer service team. We’ll be happy to look into it and find a solution for you.
Thank you for bringing this to our attention, we're here to help.
Michel.
Customer Service Team
Needed to adjust my order after making…
Needed to adjust my order after making purchase due to short backordered - no hassle, little fuss. Great service.
31 March 2025
Unprompted review
On time! Very good Prices!
I just received the order from totalpadel.com in time. Perfect prices and free shipping over 99€ in my country (Greece)
15 November 2024
Unprompted review
Very good price and very quick delivery…
Very good price and very quick delivery with UPS. I’d mailed for a lighter weight (as these rackets can vary) and was sent one exactly at the weight I requested.
22 July 2024
Unprompted review
Great experience
Was informed right away, that the racket i ordered was backordered and i would arrive later.
the racket arrived as planned :)
10 June 2024
Unprompted review
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