Total Warehouse Reviews 

1,128
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more

Rated 5 out of 5 stars

Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more

Rated 5 out of 5 stars

The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more

Rated 5 out of 5 stars

We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more


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4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

All reviews

(1,128)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service!

I ordered a transformer late on a Monday morning, with normal delivery of 3 to 5 days, and it arrived the next day! Fantastic service and a great product will definitely use them again.

11 August 2014
Unprompted review
Rated 5 out of 5 stars

Fast Delivery, Fair Price

I needed a new pump shipped to France, ASAP, Total Warehouse not only had the best price, but the shipping was fast and cost less than I have paid to ship a CD down here!
Great service.
Thanks!

11 August 2014
Unprompted review
Rated 4 out of 5 stars

Good price and very helpful staff

I ordered 3 items, from which only 2 arrived. I waited a few days, tried to call but couldn't get to speak to anyone. Was in a queue for a while and eventually gave up waiting, and option 3 "For all other enquiries" only asks you to "leave your name and number and someone will call back".
I called them again today and eventually spoke to the Sales team. I got through to a lady called Becky who was extremely helpful. We found out that from the 3 items, 1 was actually lost by the courier, so another one would be posted out immediately.

Because of the few quarrels, late delivery, unable to contact by phone easily... I was going to give a low score for first experience. But Becky was helpful, sorted out all the issues happily and efficiently, so I give them a 4 out of 5.

21 July 2014
Unprompted review
Rated 3 out of 5 stars

I would have expected goods not in stock to be inidicated at point of order

This firm have a good web site and good range, however, when I ordered and paid for next day delivery there was no indication that goods could not be delivered the next day. subsequent emails advised me one or more of the items ordered were out of stock and my order pending re-stocking. I don't mind waiting as I want the items, but on most websites, if an item is out of stock, when you go to your basket to pay this is indicated. On this site it is not.

9 July 2014
Unprompted review
Rated 5 out of 5 stars

Very helpful & trustworthy

My first order - ordered a couple of fluorescent tubes.
They arrived very promptly, but unfortunately on unwrapping them I found both broken. On being offered a refund or replacements, I opted for a refund. Full product cost and postage very quickly refunded. Shame about the courier, but I don't think that Total Warehouse could have done more to help. I found them friendly, helpful & trustworthy.

8 July 2014
Unprompted review
Rated 5 out of 5 stars

Fast & cheap.

I would recommend using Total Warehouse.The delivery service was fast and the lights I purchased were cheaper than on other sites and of good quality. I will definitely use them again.

23 June 2014
Unprompted review
Rated 5 out of 5 stars

Good service, goods as described, kept well informed.

I requested next day delivery as the goods stated, when looking a order status it did not show as being out for delivery. I rang Total Warehouse and spoke to their Customer Service department, they were apologetic as this item was not for next day delivery and had a 5-6 day delivery period as it was coming from the manufacturers. They refunded the postage immediately. I received the goods on the day that they said. Good communication, good service, and non stressful customer service. Well done

11 May 2014
Unprompted review
Rated 5 out of 5 stars

Great service

This was a bulk purchase for friends as they were so impressed with the original Amazon purchase

9 April 2014
Unprompted review

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