Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more
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See what reviewers are saying
Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more
The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more
We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more
Contact info
Unit 1 New House Farm, RH6 9TF, Horley
- 0330 555 5969
- sales@totalwarehouse.co.uk
- www.totalwarehouse.co.uk
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Excellent customer service
I ordered an Airpro 500ml Mini Small Air Dehumidifier from totalwarehouse.co.uk, but received an 'El Poquito' Mini Peltier Dehumidifier instead, both dehumidifiers look almost exactly the same but the Airpro Mini has great reviews and I think is heavier than the El Poquito. I rang customer service, person who sorted out everything was SARAH, she was very apologetic and helpful. They agreed to send me the correct order after I send back the wrong one, and SARAH kept an Airpro Mini for me under her desk because the were running out of stock. When the Airpro Mini, I discovered that the plastic bottom left side was heavily chipped, I think it thats how it came from the manufacturer, it's what you get at this very cheap price. Other than that it worked right out the box and started collecting water immediately, despite its very small size. You would notice that the dampness smell disappears in the room after 24 Hours. I took away one star because of the aesthetic appearance (heavy chipping), other than that the dehumidifier works fine and its been a pleasure doing buisness with totalwarehouse.
efficient, quick and reliable
I would shop with Total warehouse again, they were helpful and the item was delivered on time.
Easy purchase, prompt delivery and product as described
Ordered heater easily on-line. next day delivery and product arrived in perfect condition. Very happy.
good customer service
Heater came slightly damaged but customer service dealt with matter very efficiently would recommend them to anyone. kind regards Keith.
Good prices Quick delivery
The prices were very competitive My order arrived quickly & I was kept fully informed with the progress if my order. I received everything I look for from an online supplier. THANK YOU!
good service
Highly recomended promt service wil use them again no problem
really "switched on" company
outdoor xmas lighting well made and superb value for money many thanks
WELL DONE
Placed order on Saturday evening and radiators arrived following Tuesday. Really speedy service, thank you.
Excellent Service
Site was easy to navigate. Delivery was very fast and the goods as described, thankyou.
Promt delivery. Easy to use website.
I purchased a Dehumidifier through the Total Warehouse web site. I found the site easier to use and check-out was straight-forward. I received regular updates via email on the status of my order. Dispatch was prompt and there was no problem with the delivery.
I'd would buy from them again.
perfect in the aviary ,birds keeping their feet warm already
perfect, received promptly,easy to install, easy to keep clean
Excellent service
Easy to use web page with a very good choice of products. Goods delivered very quickly.
A fantastic company to do business with
Nothing is too much trouble, messages are replied to, and staff are totally fantastic. It is rare to find businesses like this, so use them without a second thought - they are brilliant.
Brilliant ! Ordered late in evening arrived less than 3 full days later.
Brilliant ! Ordered late in evening arrived less than 3 full days later. the ordering process was straight forward and easy. The product I requested was delivered and fitted within 3 days from my online ordered
Quick and Quality
The items were delivered very quick., nice quality not shoddy second rate goods. Very reasonable prices.
On the downside my Email address and phone number were printed on the address label on front of the goods for anyone to see !!
Strange series of events.
My order was confirmed and then a second e-mail advised that it was ready for dispatch, then, several days later, an e-mail to say it was out of stock and no further supplies could be obtained and that I would get my money back. I have no reason
to suppose I won't and await my next credit card statement.
I did e-mail them to complain that the series of e-mails was very odd if they didn't have the stock in the first place and received a reply to say someone would contact me.
They haven't.
Outstanding
One of the best on line service that I have experienced.
great experience
i cant sa how impressed i was with total warehouse i was kept in the loop with every part of the deivery from order recieved to order awaitinging despatch to order despatched and then given a text to ask if i was available for a morning delivery then an hr before i was told delivery was between 10.00 and 11.00 am best delivery experience from mail order ever what a change in this day and age well done
Fast and efficient service, good supplier.
I was kept informed of the progress of my order, before and after dispatch and during delivery. Very prompt service great supplier
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