Totesluxeuk Reviews 

306
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more

Rated 5 out of 5 stars

Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more

Rated 5 out of 5 stars

So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more

Rated 5 out of 5 stars

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more


Contact info

4.0

Great

TrustScore 4 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(306)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brown Chelsea Bag 30cm

Received my Chelsea bag yesterday. I absolutely love it, the quality is amazing. Received it in super quick time. Very happy with my purchase and will definitely buy again from thus company . Found it in social media . Totes Luxe.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely incredible!

Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little more robust and luxurious to unbox especially because I had to uncrush my order (postal service fault) but the bags are thankfully intact considering the beating from the postal service. Will absolutely buy again!

15 May 2024
Unprompted review
Rated 5 out of 5 stars

One word : PERFECT!

This is the fourth bag I've bought and I couldn't be happier! The bags are an absolute dream and exceeded my expectations in terms of quality and design. Lastly, I must commend their customer service team for their professionalism. So glad I found this website. Highly recommend!

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Quality

I ordered this for my wife and she absolutely loves it. The quality is very good and the shipping was very fast. My wife loves it so much and will definitely be repurchasing in other colours and styles.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase

Very happy with my purchase, Luxurious looking bag, ran into a small issue and the way it was handled by customer services exceeded my expectations. Can’t recommend enough!

16 April 2024
Unprompted review
Rated 5 out of 5 stars

5* service and 5* quality!

I came across totes lux via instagram and i am so glad i did, i now own 3 bags, from 3 separate purchases. Ordering is simple, delivery is quick, and questions i had to customer services were answered almost immediately. Happy with the service, and very happy with my bags!

25 March 2024
Unprompted review
Rated 5 out of 5 stars

I was pleasantly surprised by this bag

I was pleasantly surprised by this bag, which exceeded my expectations. I have received a lot of compliments and I love how expensive it looks. A great purchase, I will definitely be adding more to my collection 🥰

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Stylish bags at an affordable prices

I came across this company accidentally. Their bags looked gorgeous. So I ordered two. The Milan large bag and the Emily bag. Delivery was as promised and where there was a query, the response from the customer service team was prompt and friendly. The bags are so beautiful, elegant and well made. Highly recommend. You will not be disappointed.

20 March 2024
Unprompted review
Rated 1 out of 5 stars

False adverting i would avoid this brand

As a conscientious consumer, I was drawn to Totes Luxe UK by their promises of sustainability and ethical practices. However, my recent experience with the brand has left me deeply disappointed and disillusioned.

Totes Luxe UK proudly advertises their products as being crafted from "sustainable recycled leather," yet my investigation revealed a troubling reality. It seems that these claims are far from accurate. Despite their assurances, the materials used in their products are sourced from Chinese wholesalers via platforms like Aliexpress and Alibaba. This blatant misrepresentation not only undermines trust but also casts doubt on the brand's commitment to genuine sustainability.

Additionally, its recycled nature is highly misleading. In reality, the bags are mass-produced in China, resulting in minimal variation and certainly not the unique, artisanal products advertised.

As a consumer who values transparency and honesty, I feel compelled to warn others against falling for Totes Luxe UK's deceptive tactics. Their greenwashing practices not only deceive customers but also detract from genuine efforts towards sustainability.

I urge Totes Luxe UK to reassess their marketing strategies and prioritize authenticity and transparency. Until they can deliver on their promises, I will be taking my business elsewhere

15 March 2024
Unprompted review
Totesluxeuk logo

Reply from Totesluxeuk



Dear Imogen,

We appreciate your feedback and concerns regarding Totes Luxe UK's sustainability and ethical practices. We want to address the points raised in your review and provide clarity on our sourcing and production processes.

We acknowledge the presence of spam accounts leaving false comments on our social media pages to harm our brand's integrity. Despite these challenges, we are grateful for the opportunity to engage in this conversation and address any misconceptions.

Firstly, we want to assure you that we are committed to environmental responsibility. While some of our materials are sourced from Chinese suppliers, this doesn't diminish their sustainability. We have stringent criteria for our suppliers, ensuring that they adhere to ethical and environmental standards in their production processes.

It's important to note that sourcing materials from China doesn't inherently compromise sustainability. In fact, China has made significant strides in improving environmental regulations and promoting sustainable practices in recent years. By sourcing from reputable suppliers in China, we are able to access high-quality recycled materials while also supporting sustainable initiatives in the region.

Regarding the perception of mass production leading to minimal variation and lack of uniqueness in our products, we want to clarify that our production processes prioritize quality and craftsmanship. While we may produce our bags in larger quantities to meet demand, each item undergoes thorough quality control to ensure that it meets our standards of excellence resulting in products that are both durable and stylish.

We understand the importance of transparency and authenticity in our marketing strategies, and we are continuously working to improve communication with our customers. We welcome any further inquiries or feedback regarding our practices and products.

Thank you for bringing your concerns to our attention. We are committed to upholding our values of sustainability and ethical business practices, and we hope to regain your trust in the future.

Sincerely,
Totes Luxe Team

Rated 5 out of 5 stars

Totes luxes is an incredible small…

Totes luxes is an incredible small business.
I had been looking at purchasing one of their London mini handbags for a while when I decided to go for it and I am so glad that I did! The quality is impeccable and the customer service is second to none. I dealt with Kate via email as I had left it last minute to order in time for mother's day. I had a look on the website with regards delivery and it stated to contact them to arrange next day delivery if needed so this is what I did.
Kate couldn't have been more helpful and I am very grateful to her for that. All in all totes luxe is a beautiful unique small business who I will definitely be purchasing more items from in the future!

8 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful bags

Beautiful bags, really well packaged. Dispatching it took about a week but Kate in customer service was really helpful and it arrived quickly once it was in the system.

2 March 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning bag

Absolutely stunning bag. I got the grey Milan bag in size 25 and it’s perfect. Not too big and not too small. The quality is beautiful as always. Previously bought 2 London bags and will be coming back for more.

Also want to mention that delivery was prompt even though I ordered during the Xmas period and customer service is always top notch. Thank you!

22 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic product and service

Ordered a mini London Bag in cream as a gift for my sister this Christmas. The quality and look of the bag are amazing, definitely worth the money. I know she’s going to love it. Also, need to mention customer service, as I had a query regarding delivery. The email was responded to promptly and the item arrived next day, can’t fault the service at all.

I’d have no hesitation ordering again.

16 December 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy shop

Hello everyone.
My brown Chelsea bag arrived today. I looked for a bag like this for a long time and found many similar bags on different websites, but none convinced me until I came across this site. I have to honestly say that I was very skeptical because I had never heard of this shop before and I was afraid that it was a fake shop. I read through endless reviews before I dared to order one (so I can say that Reviews are very helpful) and I even used fake shop detectors, which assured me that totesluxeUK was a real shop and I also asked customer service how far my bag was After my Order until I got a trackingmumber. They were able to answer me quickly and make me feel good. (Thank you Kate🙏🏼) The bag arrived from England to Germany after a week and 2 days. The quality is impressive and you have the feeling of a bit of a designer and luxury😉 I actually Never Write any Reviews but I wish the small company all the best and would support its advancement 🍀 Now, that I know it’s not a fakeshop I plan to buy the black and grey Chelsea bag too. I can recommend the shop to you with a clear conscience after receiving the good.

18 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look