I ordered a bag before Christmas only to recieve a different style for work. I asked to return it for a refund and due to their policy they do not offer refund or exchanges unless the item is damag... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a Chelsea bag from totesluxeuk, wasn’t sure on the leather or gold - beautiful Bag but not for me, asked customer service if I could return & swap it for the suede version. Kate replied & has... See more
So pretty bag ! I bought London bag and i loved it ! Material ,texture , quality , all looks one of expensive designer bag so i bought another one larger size. Enough space to take on your holiday.... See more
Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little mor... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received my lovely bag
I received my lovely bag, the quality is amazing the colour is beautiful. Matches the majority of my outfits! Love it!
Brown Chelsea Bag 30cm
Received my Chelsea bag yesterday. I absolutely love it, the quality is amazing. Received it in super quick time. Very happy with my purchase and will definitely buy again from thus company . Found it in social media . Totes Luxe.
Absolutely incredible!
Absolutely incredible! These bags truly feel like luxury. The gold hardware looks expensive and not cheap like you see on a lot of replica or high street bags. I do wish the packaging was a little more robust and luxurious to unbox especially because I had to uncrush my order (postal service fault) but the bags are thankfully intact considering the beating from the postal service. Will absolutely buy again!
One word : PERFECT!
This is the fourth bag I've bought and I couldn't be happier! The bags are an absolute dream and exceeded my expectations in terms of quality and design. Lastly, I must commend their customer service team for their professionalism. So glad I found this website. Highly recommend!
The leather is just excellent and a top…
The leather is just excellent and a top quality product
Amazing Quality
I ordered this for my wife and she absolutely loves it. The quality is very good and the shipping was very fast. My wife loves it so much and will definitely be repurchasing in other colours and styles.
Very happy with my purchase
Very happy with my purchase, Luxurious looking bag, ran into a small issue and the way it was handled by customer services exceeded my expectations. Can’t recommend enough!
Amazing quality bag’s delivered quickly…
Amazing quality bag’s delivered quickly . I will certainly be buying more of these to add to my collection.
I was skeptic about the quality before…
I was skeptic about the quality before buying the product, but I’m glad that I did . I’m enjoying it very much . Feels like very expensive bag , I have been getting too many compliments. I will definitely buy more bags from them !
5* service and 5* quality!
I came across totes lux via instagram and i am so glad i did, i now own 3 bags, from 3 separate purchases. Ordering is simple, delivery is quick, and questions i had to customer services were answered almost immediately. Happy with the service, and very happy with my bags!
I was pleasantly surprised by this bag
I was pleasantly surprised by this bag, which exceeded my expectations. I have received a lot of compliments and I love how expensive it looks. A great purchase, I will definitely be adding more to my collection 🥰
Stylish bags at an affordable prices
I came across this company accidentally. Their bags looked gorgeous. So I ordered two. The Milan large bag and the Emily bag. Delivery was as promised and where there was a query, the response from the customer service team was prompt and friendly. The bags are so beautiful, elegant and well made. Highly recommend. You will not be disappointed.
False adverting i would avoid this brand
As a conscientious consumer, I was drawn to Totes Luxe UK by their promises of sustainability and ethical practices. However, my recent experience with the brand has left me deeply disappointed and disillusioned.
Totes Luxe UK proudly advertises their products as being crafted from "sustainable recycled leather," yet my investigation revealed a troubling reality. It seems that these claims are far from accurate. Despite their assurances, the materials used in their products are sourced from Chinese wholesalers via platforms like Aliexpress and Alibaba. This blatant misrepresentation not only undermines trust but also casts doubt on the brand's commitment to genuine sustainability.
Additionally, its recycled nature is highly misleading. In reality, the bags are mass-produced in China, resulting in minimal variation and certainly not the unique, artisanal products advertised.
As a consumer who values transparency and honesty, I feel compelled to warn others against falling for Totes Luxe UK's deceptive tactics. Their greenwashing practices not only deceive customers but also detract from genuine efforts towards sustainability.
I urge Totes Luxe UK to reassess their marketing strategies and prioritize authenticity and transparency. Until they can deliver on their promises, I will be taking my business elsewhere

Reply from Totesluxeuk
Totes luxes is an incredible small…
Totes luxes is an incredible small business.
I had been looking at purchasing one of their London mini handbags for a while when I decided to go for it and I am so glad that I did! The quality is impeccable and the customer service is second to none. I dealt with Kate via email as I had left it last minute to order in time for mother's day. I had a look on the website with regards delivery and it stated to contact them to arrange next day delivery if needed so this is what I did.
Kate couldn't have been more helpful and I am very grateful to her for that. All in all totes luxe is a beautiful unique small business who I will definitely be purchasing more items from in the future!
Beautiful bags
Beautiful bags, really well packaged. Dispatching it took about a week but Kate in customer service was really helpful and it arrived quickly once it was in the system.
I loved the quality bag very much
I loved the quality bag very much, and the model is very beautiful and elegant.
Absolutely stunning bag
Absolutely stunning bag. I got the grey Milan bag in size 25 and it’s perfect. Not too big and not too small. The quality is beautiful as always. Previously bought 2 London bags and will be coming back for more.
Also want to mention that delivery was prompt even though I ordered during the Xmas period and customer service is always top notch. Thank you!
Fantastic product and service
Ordered a mini London Bag in cream as a gift for my sister this Christmas. The quality and look of the bag are amazing, definitely worth the money. I know she’s going to love it. Also, need to mention customer service, as I had a query regarding delivery. The email was responded to promptly and the item arrived next day, can’t fault the service at all.
I’d have no hesitation ordering again.
Trustworthy shop
Hello everyone.
My brown Chelsea bag arrived today. I looked for a bag like this for a long time and found many similar bags on different websites, but none convinced me until I came across this site. I have to honestly say that I was very skeptical because I had never heard of this shop before and I was afraid that it was a fake shop. I read through endless reviews before I dared to order one (so I can say that Reviews are very helpful) and I even used fake shop detectors, which assured me that totesluxeUK was a real shop and I also asked customer service how far my bag was After my Order until I got a trackingmumber. They were able to answer me quickly and make me feel good. (Thank you Kate🙏🏼) The bag arrived from England to Germany after a week and 2 days. The quality is impressive and you have the feeling of a bit of a designer and luxury😉 I actually Never Write any Reviews but I wish the small company all the best and would support its advancement 🍀 Now, that I know it’s not a fakeshop I plan to buy the black and grey Chelsea bag too. I can recommend the shop to you with a clear conscience after receiving the good.
Great products
I ordered 2 times for my girlfriend, 3 bags in total. Very good quality she loves them!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







