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I have had a large final bill after switching to a cheaper deal. I have a smart meter so know how much I have spent. I have rang and let them know and my query was passed onto the billing department. I have given a reasonable amount of time and have heard nothing. During two years with them I've had to constantly ring about something, meter readings wrong way round, too high billing for usage ect.
I've been try for the past few days to contact this company I've emailed them and asked for a call back after being left on hold 30mins I've had 2 payments taken out of my account in the last 3 weeks and I can't get hold of anyone to ask why.
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