Did the underground domus guided tour near trevi fountain. Our guide Andrea was everything a guide should be friendly, informative and very knocknowledgeable. The experience was great and definitely w... See more
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We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend... See more
Company replied
Wow just met one the kindest supportive and professional Italian girl in touristisation Roberta!!!!! We took the incorrect tour to the Catacombs and missed our correct tour to Colleseaum!!! Roberta so... See more
Company replied
Il tour e’ stato fantastico. L’autista Alessandro è un amatore entusiasta della sua città e la sua dedizione è trasmessa nel tour, molto personalizzato e interessante. Le catacombe di Santa Domitill... See more
Company replied
Company details
Written by the company
Ticketstation Srl (under the brand name Touristation) is an organization specialized in the production, provision and promotion of tourist services in particular tours, ticketing, "packages" and experiences on the city of Rome. We have special agreements as Major Customers with the Archaeological Park of Rome and with Zetema for the promotion and activities related to the Civic Museums of Rome; We are the exclusive dealer of the Doria Pamphilj Gallery and we have an agreement with the Vatican Museums for the promotion of the Works and the Vatican City
Contact info
Roma, Italy
- info@touristation.it
- www.touristation.it
4.7
Excellent
372 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 71% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent!
Alessandro was our guide who drove us to the Catacombs. He was so informative and entertaining. A real credit to the company!
14 February 2025
Unprompted review
Reply from Touristation
Dear Alex,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Bogdan,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
Silvia was an amazing guide
Silvia was an amazing guide, she pointed out things that you would’ve never paid attention to by yourself. It was very informative and interesting. At times you need to move a little too fast through room so if you want to to stay in rooms for hours and stare at art this might not be for you but if you want to learn more information behind the art and notice niche details then the Vatican museum and sistine Chapel tour is for you
12 February 2025
Unprompted review
Reply from Touristation
Dear Nathan,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Craig,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
Great storyteller and super polite
12 February 2025
Unprompted review
Reply from Touristation
Dear Simeon,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Very friendly and helpful service
Very friendly and helpful service
12 February 2025
Unprompted review
Reply from Touristation
Dear Sofia,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Reply from Touristation
Dear Nigel,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Roberta, thank you!
Roberta was great! We received all our information and made our way to the Colosseum and Forum which is also just walking distance from the office. Definitely recommend to all incoming tourists!
11 February 2025
Unprompted review
Reply from Touristation
Dear Mariana,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
The guide was truly amazing
The guide was truly amazing, such a lovely presence! Learned a lot! Thank you
10 February 2025
Unprompted review
Reply from Touristation
Dear Raquel,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Alex was the most amazing tour guide…
Alex was the most amazing tour guide we’ve ever had! Lovely, humble, full of information. He’s very passionate of what he does and has a great humorous spirit! He makes it feel like a family trip!
9 February 2025
Unprompted review
Reply from Touristation
Dear Caroll,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Rebeca was very friendly and helpful
Rebeca was very friendly and helpful! Thank you!!
9 February 2025
Unprompted review
Reply from Touristation
Dear Jemal,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Wonderful experience
On the reception desk, everyone was very nice and helpful and they were kind to find us someone who talked portuguese to give us all the essencial info about our visit.
Then, during the tour in the museu, Sílvia was a underful guide, full of humor but passing all the relevant info about what we were seeing.
4 February 2025
Unprompted review
Reply from Touristation
Dear Amaral,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
We had a wonderful Experience with Cinzia
We had a wonderful Experience with Cinzia . She was knowledgeable, warm, dynamic, and spoke with ease. She also answered questions and helped us move easily through large crowds. I highly recommend her as she somehow made a long tour go by quickly and culminated effortlessly with the Sistin3 Chapel. Bravo! I don’t know how she spoke for so long with such enthusiasm!
1 February 2025
Unprompted review
Reply from Touristation
Dear Somalia Nelson,
Thank you so much for your wonderful review! We're delighted to hear that you had such a great experience with Cinzia. The Sistine Chapel is a magnificent finale, and we're so glad you enjoyed every moment leading up to it.
Your kind words mean the world to us, and we appreciate you taking the time to share your experience. We hope to welcome you again for another unforgettable tour!
Best regards,
Touristation Customer Service
Very helpful and accommodating!
31 January 2025
Unprompted review
Reply from Touristation
Dear Stevi,
Thank you so much for sharing your feedback with us!
We are delighted to hear that you had a positive experience, and we truly look forward to welcome you back in the future.
Best regards,
Touristation Customer Service
Guide was very personable
Guide was very personable. Very informative and engaging.
30 January 2025
Unprompted review
Reply from Touristation
Dear Carl,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Perfect service perfect reception
29 January 2025
Unprompted review
Reply from Touristation
Dear Alaa,
Thank you for taking the time to share your experience with us.
At Touristation, customer satisfaction is our top priority, and we deeply value your constructive feedback as it helps us improve our services.
We look forward to assist you again in the future.
Best regards,
Touristation Customer Service
It’s nice and helps us a lot
29 January 2025
Unprompted review
Reply from Touristation
Dear Qi Xiao,
Thank you for taking the time to share your feedback with us. We truly value your input, as every review is an opportunity for us to improve. Your feedback inspires us to continue enhancing our services and ensuring the best possible experience for our customers.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Touristation Customer Service
Alessandro was fantastico
Alessandro was fantastico! So informative, amazing tour guide/bus driver. His tour he created for the ride to the catacombs was genuinely incredible.
27 January 2025
Unprompted review
Reply from Touristation
Dear Nic,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
Great service
26 January 2025
Unprompted review
Reply from Touristation
Dear Dilson,
Thank you so much for your wonderful review! It’s incredibly important to the Touristation team that we provide a memorable and enjoyable tour experience, and your feedback truly means a lot to us.
We look forward to welcoming you again soon!
Best regards,
Touristation Customer Service
It was perfectly organized trip
It was perfectly organized trip! Thank you
26 January 2025
Unprompted review
Reply from Touristation
Dear Magda,
Thank you so much for your kind review!
We are thrilled to hear that your experience touring Rome with Touristation was both fun and inspiring. Your feedback means a lot to us!
We look forward to welcoming you back soon for another unforgettable experience!
Kind regards,
Touristation Customer Service
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