TourRadar Reviews 

10,207
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,425 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process for being easy, smooth, and efficient, often highlighting its clear layout and straightforward nature. People frequently commend the staff for their helpfulness, friendliness, and patience, noting their dedication to custom-fitting tours and providing excellent service. Reviewers also appreciate the prompt and timely responses from staff, ensuring their questions and concerns are addressed quickly. However, some customers noted issues with tour operators, mentioning poorly organized trips or services not delivered as booked. A few also found customer support difficult to reach or perceived as unhelpful when problems arose.

What people talk about most

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it easy and... See more

Staff

Customers had positive experiences with staff, consistently describing them as responsive, helpful, and... See more

User experience

Users describe positive interactions with user experience, consistently finding the booking process easy,... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and prompt... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast responses and helpful support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well laid out booking process very informative about what is and isn’t included which is very important to avoid those on the day shocks. Overall hope the experience of the tour is as pleasing as th... See more

Company replied

Rated 5 out of 5 stars

We booked a bespoke tour for 2 as one of us uses a manual wheelchair. Amit our agency contact was very good and patient in accommodating our various requests and timetable. If the tour is as good a... See more

Company replied

Rated 5 out of 5 stars

I had the opportunity to visit Northern India including the Taj Mahal. My driver was excellent. His name was Pradeep Singh. He was very patient and did his best to find the cleanest washroom while... See more

Company replied

Rated 5 out of 5 stars

Easy to book. Greatest difficulty I had was so many options of tours. Being Able to connect to actual tour operators is a bonus unlike some other websites. Tour radar operators also go to talk abou... See more

Company replied


Company details

  1. Travel deals
  2. Bus tour agency
  3. Cruise Travel Agency
  4. Cultural tours provider
  5. Tour Agent

About TourRadar

Written by the company

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(10,207)

1,323 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything is right at your fingertips

Everything is right at your fingertips. The registration is easy and the itinerary is available in full or summary form. The tour operator was very prompt with answering my questions.

8 April 2026
TourRadar logo

Reply from TourRadar

Hi Walter, thank you for your review! It’s wonderful to hear the registration and itinerary features worked smoothly, and that your operator responded quickly. With 24/7 support from our Travel Experts, TourRadar is always here to help.
Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

A Dream Come True

This is a once-in-a-lifetime experience. The scenery is beautiful, the dogs are adorable, and the mushing trip is well organized. I thoroughly enjoyed it. Prepare for physically demanding mushing because it's not (what I wrongly thought) a relaxed run on a sled. Keeping one's balance is key. I enjoyed learning how to take care of the dogs, and I was lucky to see the northern lights. Pack thick socks, layers, and a headlight.

21 March 2026
TourRadar logo

Reply from TourRadar

Thank you for sharing your incredible experience Diana! We’re thrilled you enjoyed this unique adventure, from mushing to spotting the northern lights. With TourRadar’s 2,500+ trusted operators, unforgettable, well-organized trips like this are easy to find.
Happy Travels, The TourRadar Team

Rated 4 out of 5 stars

Great!

The team was responsive and very helpful throughout the process. Although there were a few errors in the initial quotation, these were promptly corrected before I made the down payment. That said, the itinerary was quite confusing and did not fully align with what was originally presented, which caused some inconvenience.

8 April 2026
TourRadar logo

Reply from TourRadar

Hi Mildred, we appreciate your review!

We understand how important accurate pricing is, and we’re pleased our Travel Experts resolved everything promptly. With TourRadar’s Best Price Guarantee, we strive to provide clarity and confidence when booking your next adventure.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

It was a straightforward and well…

It was a straightforward and well explained process.

8 April 2026
TourRadar logo

Reply from TourRadar

Thank you for sharing your experience, John!

We’re happy the process was clear and efficient. TourRadar’s Travel Experts work hard to deliver a hassle-free experience, backed by our Best Price Guarantee. We look forward to helping you explore again!

Kind regards,
The TourRadar Team

Rated 4 out of 5 stars

I was a bit nervous when I had to wait…

I was a bit nervous when I had to wait for confirmation instead of instantly booking, but I received a plethora of information once the booking was confirmed and it was confirmed in less than a day.

7 April 2026
TourRadar logo

Reply from TourRadar

Hi Lisa, we appreciate you sharing your experience!

We understand the anticipation while waiting for confirmation, and it’s great to hear everything came through quickly with plenty of helpful details. Our Travel Experts provide 24/7 support to keep you informed every step of the way. Hope to see you on another adventure soon!

Happy Travels,
The TourRadar Team

Rated 5 out of 5 stars

Great Exprience with Booking

The website was easy to use and the communication from MacKenzie has been outstanding. I love booking a tour with no surprises!

7 April 2026
TourRadar logo

Reply from TourRadar

Thank you for your kind words, Jim!

We’re glad you enjoyed a seamless booking experience and outstanding communication from our Travel Experts. With access to 2,500+ adventure operators, TourRadar makes it easy to book the perfect tour with confidence.

Best regards,
The TourRadar Team

Rated 5 out of 5 stars

The place for all your tour needs

I trust Tourradar to share the best tours at competitive prices. The website is very user friendly and booking a tour is fast and simple. It is my go to website for tours and I always recommend it to family and friends

7 April 2026
TourRadar logo

Reply from TourRadar

Thank you, Helen, for your wonderful review!

We’re thrilled TourRadar is your go-to for finding trusted tours at competitive prices. With our Best Price Guarantee and support from our Travel Experts, we’re excited to keep helping you plan more amazing adventures.

Happy Travels,
The TourRadar Team

Rated 5 out of 5 stars

Easy to Manage

Easy to use and see prices and dates available
Love the interactive map showing tour and each town description.

7 April 2026
TourRadar logo

Reply from TourRadar

Hi Lynette, thanks for sharing your experience!

It’s great to hear you enjoyed the simple booking process, clear pricing, and interactive map features. TourRadar’s Adventure Details Page is designed to make planning seamless, and our Travel Experts are always here to support your next trip.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

Easy booking and quick response

The booking was easy to make. Before I booked, I communicated with the agency and they were very quick to respond.

6 April 2026
TourRadar logo

Reply from TourRadar

Thank you Enos & Sylvie for your kind words!

We’re delighted our Travel Experts could provide quick responses and make your booking easy. As an organized adventure platform with 50,000+ trips, we’re here whenever you’re ready for your next journey.

Happy Travels,
The TourRadar Team

Rated 5 out of 5 stars

Another top notch experience with Tourradar

This is my 5th time booking a trip with Tourradar and as always they provided fantastic customer service. Dhairya and Ihara were very friendly, informative and extremely helpful. Thanks to them I was able to book a last minute trip at a great price with G Adventures. So excited to visit Central America next week! Thank you Tourradar and G Adventures.

3 April 2026
TourRadar logo

Reply from TourRadar

Thank you Herman for your continued trust in TourRadar!

It’s amazing to hear this was your 5th booking and that Dhairya and Ihara provided such fantastic support. With our Best Price Guarantee, we’re thrilled you secured a great deal—have an incredible time in Central America!

Happy Travels,
The TourRadar Team

Rated 5 out of 5 stars
TourRadar logo

Reply from TourRadar

Thank you Yolanda for your wonderful feedback!

We’re so happy to hear you received great support while making your reservation. Our Travel Experts are here 24/7 to make booking easy and stress-free. We can’t wait to help with your next adventure!

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

It was easy to book through the Tour…

It was easy to book through the Tour Radar app .

4 April 2026
TourRadar logo

Reply from TourRadar

Thank you for your kind words, Chai Eng Loo!

We’re glad the TourRadar app made booking smooth and convenient. As the largest online selection of multi-day organized adventures, we’re here to help you explore the world with ease.

Best regards,
The TourRadar Team

Rated 1 out of 5 stars

I booked a cruise through tourradar in…

I booked a cruise through tourradar in January 2026 and was offered insurance add on at the end of the booking. I paid for the insurance as I was covered for over $4,000 and the cruise cost over $4,000
Two months later after looking at the fine print, I discovered the add on doesn’t cover cruises!
I have since sent multiple emails to XCover and tourradar.
Both XCover and tourradar completely ignore the problem and give me specific instructions to send messages through the XCover account.
I have raised this issue multiple times through their platform but have not received a meaningful response addressing the substance of my complaint.
My next option now is to put in a formal complaint to afca.
It is been an incredibly frustrating experience , I feel like I have been scammed!

3 April 2026
Unprompted review
TourRadar logo

Reply from TourRadar

Hi Stefani,

Thank you for taking the time to share your experience.

We understand your concerns regarding the insurance added to your booking and the importance of having clarity around what is covered when planning your trip.

Our Customer Relations team is currently reviewing this and will reach out directly via your booking to ensure it is properly addressed.

As a platform, we aim to provide clear and reliable support throughout the booking journey, and we appreciate you bringing this to our attention.

Kind regards,
The TourRadar Team

Rated 5 out of 5 stars

I’ve just cancelled a trip with…

I’ve just cancelled a trip with Stunning Tours and booked one with UME Travel. This was due to lack of numbers and guaranteed departure. Peter from Stunning Tours and Phoebe from UME were both open and responsive and apprised me of the potential problem while there was still time to make alternative arrangements with which they advised me.

3 April 2026
TourRadar logo

Reply from TourRadar

Thank you, Jenny, for sharing your experience! We’re glad to hear both operators kept you well informed when your plans had to change. With 2,500+ adventure operators on TourRadar, our Travel Experts make it easy to find the right fit.
Happy Travels, The TourRadar Team

Rated 5 out of 5 stars

Great communication!

They we prompt in getting back to us! The communication was great, every question was answered before I even asked!

1 April 2026
TourRadar logo

Reply from TourRadar

Thank you for your review, B&J! We’re delighted our team could provide fast, clear communication and make your experience seamless. TourRadar’s Organized Adventure Platform is designed to keep everything simple and stress-free from start to finish.
Kind regards, The TourRadar Team

Rated 5 out of 5 stars

It was easy to book easy to pay…

It was easy to book easy to pay detailed the tour so I knew what I was getting. The only complaint I have is it was very difficult to get your codes to sign in other than that. It was super easy just waiting for the confirmation of my pre-hotel booking pre-stay booking.

2 April 2026
TourRadar logo

Reply from TourRadar

Hi Jennifer, thank you for your detailed feedback! We’re glad booking and payment felt simple and clear on TourRadar. We understand the sign-in code issue and are always working to improve this, while our Travel Experts remain available 24/7 to help. Kind regards, The TourRadar Team

Rated 1 out of 5 stars

My experience with this company has…

My experience with this company has deteriorated from frustrating to completely unacceptable. Yesterday, I left a review due to the lack of a clear itinerary. Later that same day, I finally received one—only to be blindsided hours later with an email stating my reservation had been canceled. No explanation. No warning. No accountability.

This cancellation comes just four days before my scheduled departure. I have already spent a significant amount on airfare, and with it being spring break, alternatives are both scarce and outrageously expensive. The financial and logistical impact of this failure is substantial.

I do not take leaving negative reviews lightly, but this situation is beyond the pale. It is reckless, unprofessional, and completely unacceptable. Prospective customers deserve to understand exactly the level of reliability—and lack of responsibility—they are dealing with here.

1 April 2026
Unprompted review
TourRadar logo

Reply from TourRadar

We appreciate you taking the time to leave this feedback, NJ, and understand how frustrating it is to face a cancellation just days before your adventure.

The lack of clear communication around your itinerary and reservation status is not the level of reliability we strive for when connecting travellers with our network of 2,500+ trusted operators. A Customer Relations agent is already assigned and will be guiding you through next steps and possible solutions.

Thank you for bringing this to our attention, NJ
– The TourRadar Team

Rated 5 out of 5 stars

Love them

Love them, so easy to book and very responsive with questions

1 April 2026
TourRadar logo

Reply from TourRadar

Hi Ruben, we really appreciate your kind words!

It’s great to know you enjoyed a smooth booking experience and responsive support from our Travel Experts. With 24/7 assistance, TourRadar is always here to help you plan your next adventure with ease.

Kind regards,
The TourRadar Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look