Sitting in your house in Texas trying to find a private guide in Brasov, Romania, can be a daunting task. We are so grateful to have found Florin. We were able to craft our own itinerary to meet our n... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ToursByLocals is the leading online travel marketplace that connects discerning travellers with handpicked, professional local tour guides around the world. We specialize in private tours tailored to your interests, pace, and schedule—offering a truly personalized travel experience in over 170 countries and with more than 5,200 fully vetted local guides. Whether you're seeking cultural tours in Europe, adventure travel in South America, or culinary experiences in Asia, our expert guides deliver insider access and authentic local insight that turns every journey into a meaningful memory. With customizable itineraries, skip-the-line access, and door-to-door service, ToursByLocals takes the stress out of trip planning and enhances your time in each destination. Trusted by over three million travellers and backed by our global customer support team, our platform ensures peace of mind from booking to tour day. Rated “Excellent” across independent review platforms, ToursByLocals is ideal for anyone looking for safe, flexible, and enriching private tours. Avoid the crowds, travel deeper, and connect with the people and stories that make each place unique. Discover the world, one local at a time—with ToursByLocals.
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our wonderful guide, Adam O. customized our tour to include all the attractions we wanted to visit in an 8hr. period. In fact, we managed to see everything we wanted to see in even less than the time allotted. We travelled by train and taxis to see everything and fell in love with Kyoto.

Reply from ToursByLocals
Petur was the highlight our Iceland trip around the Golden Circle. From the very beginning of our booking,
he was easy to work with, communicated timely, answered all of our questions, and personalized our trip. Just based on our emails during the booking process; I was anxious to meet him and he did not disappoint. He was flexible and met every request. We enjoyed getting to know him and we feel like he is now part of our family. All 12 of us on the tour talked about him and our Golden Circle experience throughout our time in Iceland. It was the best start to our 7-day adventure.

Reply from ToursByLocals
My tour of Calgary with Rob exceeded my expectations! He listened to me and customized my tour to provide a fabulous experience.

Reply from ToursByLocals
Marta was outstanding in arranging our tour around the fact that my sister is 81 and cannot walk long distances without breaks.
Her partner Czester also took wonderful care of us and arrived early to pick us up
Marta is very reliable and thorough. Highly recommendable.
Krakow Half day city tour
Marta did an excellent job customizing this tour, We used her van to go to the top of the castle so we did not have to climb a pretty steep hill. we went through the castle and then did a walking tour of Old Krakow at our own pace. She is very knowledgeable and what we liked most was her ability to customize the tour to our liking.

Reply from ToursByLocals
Solrum was fantastic. We would highly recommend her for a future trip and hope we have a chance to go back and spend more time with her in the future.

Reply from ToursByLocals
A very big thankyou to Guillermo for a wonderful half day bird watching tour! We were able to tick off a stack of new birds and exceeded all our expectations! He knew where to find the birds, knowledgable of conservation efforts, general local history and also architectural insights. He was able to fulfil my special request of the Hoopoe! He arranged a special morning tea with some local characters! Just an all round great guy to spend the day with. His love of Gran Canaria shines through. Book him! You won't be disappointed.

Reply from ToursByLocals
Fabrizio did an amazing job guiding us on our tour! We had a fantastic time. Highly recommend him as a guide and the experience!

Reply from ToursByLocals
Toshi made this tour the highlight of our trip to Tokyo! He was super knowledgeable, charming and kind! My kids loved him! My kids ages range from 16-31. I booked the 7 hour tour and it was astounding. I will reccomend this organization highly given the caliber of the tour guide we had!! Toshi was Amazing!!!!
Booking was super easy and super informative.

Reply from ToursByLocals
Excellent Tour! Justin was very knowledgeable and made our intro to Kyoto memorable. Excellent food recommendations!

Reply from ToursByLocals
An incredible tour! This was my first time in Hong Kong, and I only had one day to see the city (it was a work trip), so I needed to make it count. This tour was everything I had hoped for: architecture, history, culture & religion, food, gardens, neighborhoods, markets, and even tips for getting around and good takeout spots near my hotel. Kiyo brought me to many fun and unusual places I never would have thought to look for, let alone would have found. I learned a ton, and the day flew by. The tour was nicely customized, too. Kiyo adapted the food selections to my tastes. And an extra challenge was that the forecast was rain on and off all day. Kiyo adjusted the tour to account for the rain--even timing different parts of the tour to be indoors at specific times of day. As Victoria Peak was obscured by clouds, he took me to other spots where I was able to get great views of the city. In short, this was a fabulous tour, personalized to me (and the weather), with a lot of attention to detail. Kiyo was a delight to spend the day with. I would recommend this tour to anyone!

Reply from ToursByLocals
We were picked up by our guide Emmanuelle F. in Bordeaux at our hotel. She was prompt, and spoke better than perfect English. We were lucky enough to have her for two full days-the first we spent visiting smaller privately owned wineries (and an amazing picnic lunch), and the second day we started at a local market in Libourne, and then visited the charming town of St. Emilion. We again ended with a delicious picnic lunch at the beautiful Chateau D'Aiguilhe.
She was extremely responsive to what we wanted out of our trip to the Bordeaux area, and made excellent dinner suggestions. We could not have been happier with our choice of a guide!!

Reply from ToursByLocals
Kirk was very knowledgeable and made our day long tour easy, fun, and a great learning expierence!

Reply from ToursByLocals
We had the best 2 days with Richard! He engaged everyone from the 3 girls to parents to grandmother. He was very informative & interesting, and flexible with what we wanted to do and see. We can't wait to come back in a few years & book more tours with him!!

Reply from ToursByLocals
Lisa L. did an outstanding job in Guilen, Yangshou China - going out of her way to make my travel experience outstanding. She has a knowledge of the area like none others as well as speaking good English and treating everyone with respect. She is a great choice of a tour guide having contracted with other ToursByLocals I say this with all honesty.

Reply from ToursByLocals
What a lovely tour! So thankful for our time with Kabelo and could not recommend more! It was the best way to see the Cape of Good Hope and Boulders Beach and included so many interesting stops and sights along the way. Thank you Kabelo!

Reply from ToursByLocals
Javier was a great guide. He picked up 6 of us and all our luggage in his large van and by using the city map, he explained our route to different and very interesting places in Vancouver. It was really a good idea. We stopped for snacks and lunch, which was great for our 2 teenagers. Because our flight back to NY was very late he stayed with us through out and then took us to the airport. We would highly recommend him, and Tours by Locals.

Reply from ToursByLocals
What made the tour great was Agata's knowledge of not only where we were heading, but also of Poland as a country. Poland is a very special place that's had a tortured history and it's important to learn about it while you're visiting. She was also very open about her personal life which is fascinating and we felt so much more connected to Poland having spent some 16 hours with her over two tours. You're good to go if you book Agata.

Reply from ToursByLocals
I highly recommend booking through Tours by Locals with Diego! From pick up at our hotel through the drop off he made the day enjoyable. He is very knowledgeable and doesn’t just throw facts at you, he asks questions to get you involved. The experience is very personalized for your group. When we return to Mexico we will schedule our next excursion with Diego!!

Reply from ToursByLocals
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.