TOV Furniture Reviews 

KATRINA AND CHLOE ARE INCREDIBLE! My order came damaged and i was so exhausted from moving i didn't want to add another item on my to do list. They both worked so hard to rectify this situation and made me feel so seen and heard. Wasn't going to order from TOV again if it wasn't for there and I just placed my second order today. Customer Service is not easy and these girls deserve more stars than offered.

Their customer service was great! I had a lil inconvenience with one of my couches and called customer service and the response was amazing. It was fix quickly, now my living room looks stunning, if you want to bring luxury to your home these are the best couches. Thanks TOV FURNITURE.

I ordered a cream-colored velvet storage ottoman which arrived with defective material. I sent photos of the damaged velvet to TOV customer service. They told me to purchase a steamer and steam the ottoman as it was only "wrinkled". What?? I told them the problem was not wrinkles, that the velvet is discolored in patches and some of the pile is missing on one side of the ottoman. They then told me this is normal! I told them I think their company is shady and that the photo of the ottoman on the webpage shows no defects in the material. They treated me very poorly and when they knew I wasn't believing their nonsense they told me they would take $15 off the price. I would not accept this as they had already upset me, and because the ottoman cost almost $200. I found their offer to be insulting. If you decide to purchase something from TOV just be aware if the item arrives damaged or defective the company will deny the claim and they will not stand behind their products.

I was very pleased with our purchase of Denmark counter stools. Miko was very knowledgeable and helpful. The Denmark stools were delivered without scratches, dents in perfect condition, and wrapped carefully and securely. Thank you Miko for being very patient, and reassuring me of all the questions I asked.
We love our counter stools, my Grandchildren are telling me how comfortable they are!

I ordered a dining table from TOV Furniture and contacted them to return it the same day it was delivered, unused and in perfect condition. They refused the return because I no longer had the original packaging - a condition that was not clearly disclosed at checkout.
Their return policy is only linked at the very bottom of the checkout page, which is not considered conspicuous under New York General Business Law §218-a.
I plan to file a consumer protection complaint and initiate a chargeback. This was a disappointing and inflexible experience. I will not order from them again.

MJ was timely, friendly, and solved the issue!

Horrible company. Their customer service is awful. They told me the warranty doesn’t cover the outdoor table despite the fact that the damage occurred a week after I set the table up. Do not buy from TOV

Great customer service provided by Katrina. She was always responsive and was able to solve my issue. Because of the great customer service, she provided I will be purchasing more items from them.

Sadly, this company does not take pride in the quality of their products or customer satisfaction. Paid almost 2,000 for a sectional that was delivered with a manufacturing defect that prevented the legs from being attached. I also paid for the warranty. I notified them within 24hrs expecting them to replace the sectional, but instead was told they would send someone out to repair. It can not be repaired without compromising the sturdiness of the structure. It's been a week and we have no furniture to sit on. I did not pay $$ to have a repaired refurbished sofa.

I had a terrible experience with TOV Furniture. All four products I ordered arrived damaged and were of poor quality. It’s clear their quality control is severely lacking. The furniture was poorly made, and dealing with this company was nothing but a headache. I cannot recommend TOV Furniture to anyone—avoid at all costs!

Great customer service, very quick and efficient and friendly! Thank you Mariela 😃

I will never buy from this company again. I wouldn’t even recommend it to my WORST Enemy. I was really hesitant because I never heard of this company and I should have trusted my gut. We purchased a dining table in November as a Christmas present and didn’t receive until 2 months later. We went out of town for a week and when we came back and opened it up, one of the pedestals were broken. I said to myself surly they would fix this since it was not my fault. I emailed them twice about the damage and no one responded. I then called and talked to MJ and she assured me they would make this right and to fill out a claim. I filled out the claim
and then Mariela emailed me that we were supposed to let them know within 48 hours of delivery and they would not do anything since it was over that time, even when I stated we were out of
Town. I never saw this policy when I purchased the table and she said it was on their website somewhere ,
not sure where. I asked to speak to the supervisor and she stated they can call their repair person and they can offer me a discount of $85 an hour to repair an already broken table. Chloe stated she was the shipping manager and then I asked to speak to the customer relations manager and she stated she was that manager as well and there was no one above her that can do anything about fixing this issue. Chloe did not even bother to compromise and the offer she made about calling their repair person, when they would still charge me $85 was absurd. If it was $50 I would understand, but it was over $1,000. Also the extra money we spent on a two year warranty was a joke and they would not even cover it under that. This was all highly upsetting and that is why I said to stay clear of this company because they don’t back their product up.

We wanted to return the product when we first got it because it looked very different from the pictures online and were told we couldn't do that because we opened the package. (We were obviously only able to see that they looked different after we opened it). They were also missing the legs. It looks very cheap, the color was off and the handles on the drawers were much bigger than shown. At the time we were told the legs which were supposed to come then would definitely come within the month. It's now close to 3 months later and we still haven't received them.

I'm kind of blown away at my experience with TOV furniture. I purchased a *beautiful* dining table and have had so many unprompted touch points with their customer service team - they've reached out numerous times to keep me updated with delivery time lines and to check in and make sure I'm happy, recommend upgrading shipping at a discounted cost to make delivery/set up easier, etc. I've never had a company take the initiative to reach out and make sure I'm a happy customer. Besides having beautiful pieces for purchase, their customer service is top notch. Will absolutely purchase from them again. Big thanks to the TOV team!!

I ordered a beautiful kiddush cup and saucer from Tov. It arrived with a chip on the rim. After I sent them photos, they sent out a replacement. I'm very impressed with the customer service and ease of handling this issue.

Horrible product quality.
Horrible customer service.

Expect to keep dirty boxes and damaged products in your living room for at least 4 weeks before placing an order.

I bought a nightstand few months ago.
It arrived damaged.
They refused to exchange it or give me a refund because they have the "Right to Fix" their product.

They told us to keep the dirty boxes for 4 weeks while they figured out what to do.
Eventually, they sent a technician to fix it.
The technician took two seconds to say he couldn't fix it.
He even admitted he didn't understand why he was sent when the damage was clearly beyond repair.

Gave them another try this time.
Ordered 4 chairs.
3 of them arrived scratched, stained, and with holes in the cushions.
The same process all over again.
Now, we've been keeping the boxes for almost 3 weeks.
They emailed us, saying they will be sending a "stain remover."
Called immediately to ask how can a "stain remover" fix holes and scratches.
Now they are sending us the technician.
Only took 3 weeks this time.

Disgusting.

The worst part is their customer care team doesn't care about complaints at all.
No matter who you talk to, no one listens.
Instead, they force you to keep the damaged product because of their "Right to Fix" policy.

Oh, and if you want to return the damaged product, you'll have to pay for the shipping fee, because again, they have the "Right to Fix" their product.

Once you place the order, you MUST keep their product whether the product is damaged or not.

Please be careful when you order from TOV they will deliver a damaged furniture to you and they will refuse to change it or to refund it. Very poor of customer service.

We just bought the Serena velvet large sectional in light Grey we love it!! The couch fits beautifully in our space. It's light and airy and provides just the right amount of style we were looking for. There is plenty of room to host company. The delivery and assembly was fairly quick and easy.
One glitch was that one of the legs wasn't lined up exactly to be bolted in. My husband had to use a special tool to expand the hole so the bolt would fit in.
We would still purchase tov furniture again in the future.

I would HIGHLY recommend to not order from TOV. We had multiple issues, and while customer service on the surface appears to be nice, they do nothing to make customers whole and put the blame on (eg the delivery company) when things go wrong. Examples:

1. The delivery date on the website was significantly different than when we actually received the furniture. I feel like this is done intentionally, to lock the customer in. West Elm, CB2, etc have much more realistic delivery timelines and set correct expectations upfront.

2. When the delivery team arrived, they weren't as careful as we'd hoped. They left marks on our freshly painted walls from their hands and from the furniture box. Their hand marks are super visible on the walls and we sent TOV photos of it. TOV's response was they are not responsible for the delivery company and we should deal with them separately, call a random phone number. Great customer experience indeed, one party pushing the blame to the other. It was not us who chose the delivery company, it was TOV.

To summarize: stay away from TOV and save yourself the headache. Never ordering from them again.

I was working on a project for a client out of the country. I needed something last minute from their furniture inventory. Stephanie was so personable and helpful and went out of her way to help me make my client happy. First stop in the future for sure!!!!