Towequipe Reviews 

424
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

I am chuffed to bits with the towbar, and it's clear fitting instructions, even the dimensions for the bumper cut out were spot on. The towbar was delivered promptly without delay, packaged well in a... See more

Company replied

Rated 2 out of 5 stars

Ordered towbar and car specific wiring kit, next day delivery. Towbar arrived next morning, great. No wiring. Got a call that afternoon. "Ummmm we haven't got that wiring kit, even though our com... See more

Company replied

Rated 2 out of 5 stars

internet sales page says no bumper removal or cutting. . . .WRONG why sell me a normal wiring kit as well as the recommended relay wiring kit I actually ordered? the fitting instructions were nex... See more

Company replied

Rated 1 out of 5 stars

(Approx. 8/2020) I finally got to use my tow bar for the first time because of lock down only to find the ball / bar end was very low on my empty car my jockey wheel hitting the ground.... See more

Company replied

Company details

  1. Auto parts shop

Information provided by various external sources

Towequipe, Fit your own Towbars Towequipe is the leading online retailer of Towbars and Tow bar accessories. Over 30 years we have gained a wealth of experience, not only supplying Tow Bars and Fitting Tow Bars but also in Bike Racks, Roof Boxes, Boot Liners and Roof Racks. All our Towbars come with the added assurance that if you can't fit it to your vehicle, give us a ring and we will take you through the process, step by step and completely free of charge. We've made Towequipe's website as easy to use as possible. Search your product and vehicle on the left hand side to quickly find what you need, or you can browse the website by category. Our Mission Statement “To Be The Market Leader In Vehicle And Leisure Equipment, Always Caring For Our Customer Needs And Requirements!” Seven Reasons why to buy your towbar from Towequipe 1.All* our Towbars come with free standard electrics, tow ball. With other sites you have to add this to your purchase *(Excluding the Witter & Budget Range) 2.We offer a price promise on all towbars and cycle carrier. You buy in the knowledge that you can not buy cheaper anywhere else in the UK. 3.We have the biggest range of Towbars offered for sale in the UK, giving you the choice from the Towsure budget range to the Premium ranges such as Westfalia, Towtrust, Witter and Bosal. 4.When your item leaves us we always send it on a Next working day delivery if available for your area at no extra cost. No premium is charged for this service. 5.When you purchase from Towequipe you also purchase over 30 years of towbar fitting experience. 6.All purchases are backed by a Technical Helpline, staffed by Towbar Fitters who work with the products we sell (Normal Call Charges Apply) 7.We have the biggest choices of payment methods available. Card Payments are taken using our own secure server so you can be rest assured that your payment are dealt with in the UK regulated by the FSA. If you prefer not to give us your payment details you can use either Google Checkout or Paypal where YOU control the payment sent.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

424 reviews

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2.4

All reviews

(424)

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Rated 5 out of 5 stars

Great buying experience!

We have bought several items from Towequipe and have already reccomended them.
Very helpful staff, will be returning for future purchases.

19 December 2013
Unprompted review
Rated 5 out of 5 stars

excellent service!

bought a thule roof box from these guys-excellent price and delivery would have been perfect had there been tracking for the details re when my box was coming as it was actually delivered within 48hrs and since it was supposed to be arriving on the 4th day i missed the courier as i was at work! had i been kept informed of the tracking of my box i would have made other arrangements for receiving it!
i did contact the supplier and there had been issues with this matter but it had been rectified-this was my only niggle and i would use them again!!:)

18 December 2013
Unprompted review
Rated 4 out of 5 stars

Excellent service so far!

This was bought as a Christmas present and therefore has not been opened yet. However I was most impressed with the service received and will certainly let you know if there is a problem in the future.

18 December 2013
Unprompted review
Rated 3 out of 5 stars

Not RELAY very impressed.

The towbar arrived earlier than expected with the twin electrics conversion kit arriving a couple of days later.
Everything in the towbar kit was spot on but, sadly, the 12S socket arrived without any fixing screws and the casing of the NP 107 Relay is seriously cracked.
Hence the 3 star rating.

18 December 2013
Unprompted review
Towequipe logo

Reply from Towequipe

Hi there

Sorry to hear you experienced a problem, by all means if you require any fixings for the socket and we can send you another relay if required.

If we had known we would of been happy to sort this for you, and still happy to send you if still required?

Kind Regards
Kelly

Rated 5 out of 5 stars

Faultless service

Great price and impressively fast pre-Christmas delivery to Scottish Highlands at no extra cost (we are still a part of mainland Britain!)

17 December 2013
Unprompted review
Rated 5 out of 5 stars

Excellent delivery and follow up service.

Tow bar was delivered very shortly after being ordered. I had it fitted at a local coachworks but it was discovered that a wire in the "buzzer" was broken. Repairing it was a simple matter but the fitter advised getting a replacement in case the wire broke again. I phoned Towequip and without any problem they agreed to send the replacement immediately and it arrived within 3 days.
The towbar works perfectly and I was most impressed with price and service.

16 December 2013
Unprompted review
Rated 3 out of 5 stars

Good service BUT VERY BAD accountancy and customer respect

Got the tow bar for my Subaru Forrester with great service from sales & despatch but no matter what I said the accounts department insist on invoicing to the deliver person / address instead of me the customer the person who paid - not only did the accounts department get it wrong but they refused to put it right which means I will have a problem putting the cost on my business / tax accounts

14 December 2013
Unprompted review
Towequipe logo

Reply from Towequipe

Dear Mr Middleton,

Our sincere apologies about the issue you encountered trying to get your invoice amended, we have currently taken on a new member within our accounts department who is still in training. I have arranged for your invoice to be redone with the amended information,which we will email over straight away for your accounts records. We have addressed this training issue within our teams to make sure it doesn't occur again. Our sincere apologies once again for any inconvenience caused.

kind regards

Rated 4 out of 5 stars

Quite Good

The towbar arrived in less than 24 hours, although item was good quality and came with everything needed, the bar didn't fit to the pre drilled holes in the vehicle and I had to drill two myself. The pattern supplied was shorter than the holes that needed to be drilled, thank God I checked before drilling the car or I would have had to drill 2 more. Other than that, all was good.

13 December 2013
Unprompted review
Rated 5 out of 5 stars

First class, absolutely no problems at all, brilliant company to deal with!

I needed a towbar for my 2010 Zafira which had previously had a bar fitted. I phoned towequipe and they spent time and talked me through all the details including electrics and checked the cutout size to match what was already in the bumper. It was ordered and arrived by DPD within the hour slot that I had been advised. Additionally I was able to change the delivery day to suit, so I received it on the day and hour to suit me.
The bar was easy to fit and extremely good quality.
Thank you Towequipe excellent service!

13 December 2013
Unprompted review
Rated 1 out of 5 stars

Terrible customer service, not recommended!

Ordered a roof box from this company. Information on the website was incorrect and the product was out of stock. I understand that mistakes happen, we are only human. However the way how the order was handled was appalling. I called them at least 4 times, every time I was promised a call back on the same day. It never happened. When I chose an alternative product, they lied to me and said that it was faulty and it had to be returned to the manufacture when in fact they sold it to somebody else! Then I was chasing a refund of almost £250 for 3 days. Very poor customer service. I haven't even received an apology.

10 December 2013
Unprompted review
Towequipe logo

Reply from Towequipe

Hi there,

Please accept our sincere apologies that we were unable to supply you on this occasion. We looked for an alternative but it was damaged and returned to the manufacturer.

I am sorry that you felt our customer service was poor and as a family run business we do pride ourselves on customer satisfaction.

Many thanks for your feedback we appreciate this as it will help in order to improve our services.

Kind regards

Rated 5 out of 5 stars

The Customer is Important

Very good customer service. One of my items was out of stock. They contacted me and gave me several alternatives. How refreshing to do business with a company who realise their customers are important and not just a cash cow.

10 December 2013
Unprompted review
Rated 5 out of 5 stars

Excellent seller

An excellent seller. The roof box was as expected and delivered very quickly. Pleased with both the product and the service.

9 December 2013
Unprompted review
Rated 5 out of 5 stars

very prompt service & good price

i would recomend this firm and use again as my previous tow equipment firm no longer deals with my supplier i will keep your company in my favorits file for further use thanks ken.

6 December 2013
Unprompted review

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